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October 2024 by Tara McCallam
Everyone that I have worked with at StorSafe has been so helpful. I had to change my unit to a larger size and they were great at making sure that the larger unit was close to my current unit so that the move would be easier. Thanks! Very clean facility too.
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October 2024 by Bart K
Helpful and professional stuff. They explained everything step by step
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October 2024 by Tony Schultz
Safe, secure and clean. I am a repeat customer and intend on renting again in the fall.
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October 2024 by Mike Rodio
Penny made it Very clear and simple and gave me wonderful support. Thank you Penny
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October 2024 by William Lackovic
Very helpful! Great experience! Reasonable pricing! Close and convenient!
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September 2024 by Susan Raica
I am choosing to change my review back to four stars as I received a call today from William who lowered our rate for October or exactly on time as he would be willing to honor a lower rate
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September 2024 by Steve M. Stawychny
Very good experience. Extremely easy to.work with. Extremely pleasant on the phone
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August 2024 by Gerald Fon
I rented a lower locker in the first row outside of the office in May 2023. I stored a lifetime of photos, medical records and other documents that had belonged to my sister, who had passed away in April. In August there was a storm with a tornado that swept through the area causing a lot of roof damage. Stor Safe notified me that their had been water that damage to my locker. Fortunately for me, the damage was limited to records that would not be needed going forward. The manager offered to have those documents destroyed at no charge. However, it would be nearly 1 year before the roof was actually repaired. I decided to close the locker in July 2024. I called and went to the facility 5 times during business hours, but never found anyone in the office. My last trip there to remove the final contents was the same story, no one there and no one answering the phone number. At the time I was leaving, I noticed a sign that said what to do if you were moving out. I followed the instructions and was assigned a move out date. I had already removed everything the had been in the locker and removed the lock. The next week I got a call asking if I had taken a picture of the empty locker, and I said no, but told the called that it was empty and clean when I made the move out request. On August 1st, I got notice of a 12 dollar charge for the locker and called to find out what that was about. I was told that there was no charge, that the person who had handled the closing on their computer system had done it incorrectly. I asked if I would receive a credit to my card and then was told no because there was no charge!!!! You figure it out!
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August 2024 by Home and Pro Studio YouTube Channel
Dishonest and shady business! After renting for a few months, I went to their website to close the account as I intended to move my belongings out. That was on or about June 28th. The website provide an earliest move out date of July 13th which I chose. I was charged the full month of July on July 1.
On July 12th a representative called me to confirm I would be moved out by the following day and requested photos. At no point was I told I was allowed the full month to move as I would not receive any money back despite choosing a move out date less than a half of month in per their website.
To my surprise, no refund was issued. I called and was told by a "call center" no refunds are given. I then requested a call from the property manager. When he called me back he acted surprised to hear the website acted the way it did with a move out date, but insisted I would get no refund and they do not pro-rate refunds, only when you rent initially.
So, if you attempt to move out after the 20th of the month, you will be charge the full next month whether you move out on the 21st of that month or the 31st of the following month. Of course they don't tell you this when they call to confirm you will be out early. This way they can double dip and rent it to someone else.
These people are shady, do not do business with them as clearly they are not up front about their policy until you are moved out. And then they guy had the nerve to play victim citing a number of irrational hypotheticals.
At a minimum, update your deceitful website to notify clients they are paying for the full next month regardless of whether or not they occupy the space. Maybe have your rep inform tenants they have to til the end of the month when they call the day before (July 11th in my case) if you're really feeling nice.
They won't because they are predatory scum. Read the fine print..
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July 2024 by June DuCharme
I have been storing my items there for about four years and I needed 1 larger unit because I had 2 small units and I was paying for insurance for 2. It handled really well. I feel everything is clean and safe. I know a new roof was put on and while we were there today, it rained hard and it sounded great hitting the roof.
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July 2024 by Elizabeth Hadad
I rented a unit 4-27-24 and cancelled 5-11-24 never moving in to the storage unity. Still charged a full month. Poor business practice. Will not recommend this company
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July 2024 by Regina Szpak
Mark L or H who was at the North location on Saturday was very helpful. We weren’t sure what size storage we needed and he took his time showing us different sizes and answering all our questions.
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June 2024 by lauren a weingart
I want to highly recommend this self storage location! My parents have had a unit here for the past couple of years and I have gone with them dozens of times to their unit and the place is always super clean and easy to navigate! The property manager Michelle is always so nice, helpful and accommodating! I know if any of us locals have storage needs in the future I know we will be returning to this location!
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June 2024 by Kristine Tenhagen
Very clean facility. The staff was very personable and friendly. Shout out to Michelle!
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June 2024 by Teri Glasgow
This place can handle any of your storage needs, and the customer service can not be beat. Prices are super competitive. Must check out
