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February 2024 by kerry cox
Good knowledge people.these people are the best
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February 2024 by Luis Alers
Leo go out of his way to help with anything you need know about cars
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January 2024 by Bobby Poe
Nice people
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December 2023 by M Ford
Zero stars. Rude AF millennial employees, and an egotistical manager. Went in to have battery looked at. Nothing but attitude from two out of three employees. Tell me my battery is dead, I ask for a replacement, warranty and all. Told in a very rude manner that only valid if less than three years. Then inside, two parties trying to help, then they both refuse after telling me I need to purchase a new battery. I asked "thought it was a swap out" and was replied with, you didn't tell me that. Awful experience, will never go back to that Auto Zone. Can't wait for my phone call with corporate.
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May 2023 by Michael R
Great customer service
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April 2023 by Gabi R
Ethan P helped me find the best quality headlight and even changed it for me! Very good service and friendly staff
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January 2023 by Jessica Longmire
I’ve come here for all my part needs and they have met and exceeded service quality. Thank for for the help!
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January 2023 by Clarence Green
"Their work is exceptional.
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December 2022 by Brittney J.
First off the older man working there is very rude. Would not look for what I went in there to purchase. Just kept saying "we don't have that" after a younger man went to go look. He was very rude and was very lazy. Second never have anything I go in there to get. I would not recommend this place not good service or stock. Best bet is to go to advance auto parts in wauconda
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September 2022 by Jen Gentry
Almost all the salespeople at AutoZone in Wauconda are super helpful & knowledgeable! They usually patiently answer my litany of questions about what could be wrong with my car & take time to explain things that are a little more complex. You can always return something if it's not what you needed, without hassle. Decent prices too.
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July 2022 by aurora Sandoval
It's a very rainy morning. I'm soaking wet and I have a burnt out headlight in my 2019 Volkswagen Tiguan. Ask the gentleman at the counter if he could possibly help me install it and he said that it was a very difficult insulation very hard to get to and unfortunately couldn't help me because he was alone in the store. I come from a customer service industry and even if I was the only one at my post I would have offered help. Would have been nice if he would at least taking a look and tried. Nevertheless I popped the hood myself in the parking lot and proceeded to change out the bulb on my own and less then 60 seconds. Not the kind of customer service experience that I would have expected is expected at a chain like autozone. Disappointing.
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May 2022 by Michael Murrell
Such a charming candy store that we love to visit . Old fashioned candies from days past along with homemade chocolates, fudge and taffy apples. We love this place!
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March 2022 by Eric Roche
Don’t shop here one Employee said I get to just trade in the battery for a new one Because of the warranty than when I went straight There he said I guess not than I trade in my battery to get a new they said I get money back never happened waiting months for the 20 bucks back
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October 2021 by Tony Tejeda
Nathan's was so helpful and very good.He deserved a raise.
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August 2021 by Laurie Fattore
BIG Gratitude to Tim, the store manager of Island Lake, IL AutoZone who went above & beyond to get a rusted plate screw off that I had spend hours trying to change out. He was friendly, helpful, generous & relentless =) He made it happen, then he offered to put the new plate on for me (which proved tricky so I'm so glad he offered to help) and all at no charge!Thanks so much Tim~Made my Day!
