First Midwest Bank

Most Recent Comments

• May 2022 by Jill H.
  not geared toward this location but in general, this bank is the worst of the worst. Not once have I had a pleasant experience. Everything is... come into the branch or there is nothing we can do to help. Jill Dahl at the Johnsburg location is rude and condescending, and then I get some lady named Tony calling on behalf of the secretary of the Michael Scudder who was just as rude. ATM's never work, no matter how much money you have in your savings they will charge your for overdraft "unless you come into the bank to sync accounts". They think there is fraudulent charge when there is really not and then close down your account and unless you come to the bank, you won't get a replacement for 14 days. Yet can't reach anyone after hours but expect someone to just show up in the middle of the day during working hours. I get this bank is at the end of its career, but no better under under Old National. Taking my money elsewhere, not that they care. JUST STAY AWAY FROM FIRST MIDWEST.
• June 2021 by Jose L
  Your available balance is never updated properly and promptly, in todays banking this is unacceptable.
• June 2021 by Andre G.
  The banking app is broken. 2 hours on hold to resolve. No help, no contact with several emails. Time to switch banks. By the complaints I see I'm not the only one.
• June 2021 by Shawn L
  Was a good experience with **** until closing out a loan. On a joint loan, my father and I had a decent sized loan that we ended up paying off a little earlier than expected. We paid off about 1/3rd of the overall loan in what we thought was a final lump sum payment. After 3 years of not missing a payment, then paying in full, we were apparently left with a ~$17 balance in which neither of us were sent correspondence on. It was only later realized when sent to their collection agency and now our credit is dinged because of this. Instead of offering to fix it with the credit bureaus, they said we could dispute it (already tried). So now we live with the $17 mistake that is now affecting future loan applications. All they needed to do was offer to write in to the bureaus to fix the poor communications. No email, no letters received.
• March 2021 by Eliseo Chavez
  There is no bank here
• August 2020 by Ma B.
  Over 2 months ago I called FMB customer service representative requesting to close out my account do to no income/no activity. I faxed over documents needed by the representative. I just found out that my accounts have NOT been closed. In fact I have been charged with bunch of maintenance fees and my accounts are still open!
• August 2020 by Kay J.
  My credit report was recently fraudulently flagged for non-payment by First Midwest bank. I have had an open account with them since February 2019. The issues started when first midwest bank continuously removed my automated payments. I had to call in almost every month to fix/resolve those issues. First Midwest failed to inform me (other their other customers - please read the forums and reviews) that they were experiencing major difficulties with their payment system; so much so that they created an entirely new one this year called “Just Pay It”. Ive carried a PERFECT payment history with all of my financial responsibilities for a CONSECUTIVE 143 months.. that’s about 11 years of paying AlL of my bills on time. I have proof that each month, I’ve attempted to make my payments with this bank and every time, it was being “reversed” by First Midwest Bank for “unknown reasons” whenever I’d call in to question why aren’t they accepting my payments. They continuously reversed my payments each month no matter how I attempted to pay. - I have all of my bank statements with my bank - ***** ***** - which shows that the funds have ALWAYS been there. - I have several a consented phone recording of ***** ***** stating that there are no restrictions or anything on my account, preventing me from paying First Midwest. - I have several consented phone recordings of the many times I’ve called and spoke to First Midwest about this issue. - In the First Midwest phone recordings, you’ll hear them admitting that this is “unlike something they’ve seen before..” “I apologize, our systems are down and we cannot take your payment over the phone.” (this is after attempting to make the payment online but the site was down. - I have several screenshots showing error messages on their site when attempting to make payments. - I have screenshots of showing me making payments and FirstMidwest reversing them. I also had to close my doors to my business this year due to COVID and contacted First Midwest to seek options; just like I did with all of my other financial responsibilities. They were supposed to put my on their deferment plan which would defer my payments for three months. My next payment was supposed to have been 8/5/2020. First midwest continued to harass me EVERY DAY asking for a payment while I was on this plan. They even showed up to my house. Ive NEVER had this happen to me! Again - 143 months of CONSECUTIVE on-time payments…. There’s no way I would jepordize that for their $397.12 monthly payment… I’m still paying my credit union $605 per month DURING this pandemic.. As of 7/30/20, First Midwest flagged my credit report - non-payment for 60 days” with all three credit bureaus… The loan amount they posted was $16,666.00 (please remember this) my next payment wasn’t due until 8/5/20 according to THEIR COVID deferment plan.. I set this plan up with Senior Collector - Tawayna ******. I have those emails. I called ***** ***** again stating the issues i’m having with paying First Midwest bank and that they keep telling me there’s a block on my end… ***** ***** confirmed yet again that their is no block on the account on a consented recorded line. They advised me to try to make the payment with First Midwest over the phone using my bank account number vs a debit card number. I called First Midwest on 8/1/20 with the instructions from ***** ***** to pay what was due or behind in full… the amount was $1,191.36. I paid that, again… This time is goes through with first midwest and posted on 8/3/30. I disputed the - first ever in the lifetime of my credit - derogatory remark with ********. -First midwest DENIED the request and re-submitted the non-payment as 90 DAYS delinquent, they UPDATED the balance to $15,475.00 AFTER RECEIVING MY PAYMENT (obviously) however, these goons still reported that they have NOT received a payment… They put “recent payment amount - $0” as of 8/5/20…how is that the case when they clearly received my $1,191.36 payment on 8/3/20 and UPDATED it on my report..? This “Bank” has operated in a way such as a gang of thugs fight
• July 2020 by Tenee C
  I hate to put this on the Buffalo Grove Branch, because the real issue I have is with online banking and the customer service team but I honest don't care about how badly FMW looks anymore. It's kinda like how you guys don't care about my money. This year, I got into a little financial trouble, I had to go to the hospital for a chronic illness and of course, Covid plays a part in everything. I opened a loan a while back and was making payments regularly and on time, double payments actually, due to an issue on First Midwest's part for six months last year. I brush it off, I want to get the load paid off. I'm behind for a bit but as soon as I have money, I start making payments. Okay. Then I get hit with a $300+ charge on my account for the outstanding due (despite having made a payment literally the week before). Okay, fine with that too, I mean I was told that nothing was going to change so I had to be. My online account hasn't updated in 3 weeks, I have no idea if the money in the account is mine or what's going on so I'm scared to even buy a pack of gum lest I overdraft. I can't move my money and I don't have a debit card (never received a new one after my debit card expired in March. This neeeeever was a problem before). Charges are being reversed that I MADE WEEKS AGO, mind you, and I'm not authorizing anything. I'm literally just sitting here watching because I can't even use my own money. I don't want a resolution. I don't want a response. I want you guys to know how utterly miserable your customer service is. I want you to know how horrible it is that you guys are doing this shady crap during a pandemic. I want you to know that I will post this everywhere and make sure people do not even look twice at this bank to do anything, not even to spit in your direction. Goodness knows you'll charge $35 for that right? For you who have read this giant line of text, thank you. Do not bank here. Do not open an account with these people. They were good around 5-6 years ago when I first opened an account but they will not care if you fall on hard times (I've been a customer for 9 years). Do your research like I should have done and go to a bank who will care about you as a person...not just your money.
• July 2020 by Nicholas D
  I had a personal loan with First Midwest starting 11/2019. I paid on time every month. On May 1, 2020, I called First Midwest to obtain a payoff quote and immediately submitted payment for that amount. The payment cleared my bank account on May 4, 2020. This morning (7/4/2020), I received notification from TransUnion that First Midwest reported my account delinquent and have sent it out for collections. This may just have been a mistake on their end but I have not received a single notification that my account was "past due." If I had, I could have provided my bank statement to show that I paid the account. Instead they immediately reported me to a credit bureau. I have disputed the credit report.
• May 2020 by Bridget T
  With over 30 years in the consumer services field myself, I understand the value and need to share not only legitimate complaints, but positive feedback as well. Unfortunately, this is not the latter. I cannot begin to share in depth the nature of my dissatisfaction with this organization and the parties who handled my refinance. It was headed by Chris B, loan originator. We certainly recognize that times have changed with the Covid-19 pandemic and I listened to that as an excuse for weeks, and accepted it generally as to be reasonable and understanding. However, the major basis of my complaint, and reason we will take the time to document and share such a poor experience goes beyond just the time it took (over 2.5 months) to get this done. Let's just say had I received the email I got yesterday within the 72 hour period to cancel the loan, it would have been! The loan officer, Chris B, had the worst Communication, Attention to detail, and professional advocacy that we have encountered. He had an excuse for everything and it's apparent his organizational skills are lacking. The outsourced, apparent overseas, loan processor only corresponded late at night (time zone variance I assume.) The Communication amongst them was missing glaringly, and they constantly just kept muffling the process. We nearly stopped the refinance several times and honestly had it not been for the Covid-19 and our attention focused elsewhere, we WOULD HAVE! We had enormous equity in our home, it should've been a straight forward refinance, and I feel quite often we were asked for unnecessary documentation duplicate times, even after producing. We understand the process and business of mortgage lending. BOA and Quicken both begged us to close with them, but had already paid for appraisal and rate was 3.125% so we stuck it out. Our documentation, records, and emails support every bit of the complaints and therefore hopefully real Quality Assurance, Training, and Monitoring will become more of their focus. It's easy when rates and times like this have record breaking applications and hundreds of millions of dollars in profits to be made, but when that dries up, service and professionalism will be the core of those who survive and endure. If their rates are WELL below others and you can deal with unprofessional responses, poor communication and a lengthy process (had excellent credit, all documents, tons of equity, this should've closed in 20 days tops) then use them, if NOT, go elsewhere.
• March 2020 by Evelyn B.
  They changed bank hours with this virus. Deposit $480.00 cash in my account with ATM, because it’s closed by time I get off work. 2 days later I get an overdraft fee because the ATM can’t tell if it’s cash or not.. 2 Days later. Rip off bank.
• November 2019 by Tim N
  Completely incompetent trustees and general incompetence runs up to supposed Vice Presidents. Neither level has any business sense but rather relies on attorneys which are ultimately paid for by the beneficiaries of the trust.
• November 2019 by R Lake
  First Midwest Bank worst bank to do personal banking with. My identity was stolen on November 5th and they are doing nothing about. It is now November 11th and still nothing is resolved. I have not received any phone calls. I had to do all the calling and follow ups. I got so fed up with the First Midwest Bank Munster, Indiana branch. I pulled all of my money out of First Midwest Bank Munster, Indiana branch.
• June 2019 by Juliet S
  Worst bank I have ever dealt with! They have known for two months that my identity was stolen and have done nothing to close the account that the perpetrator opened. After 15 phone calls I have still gotten nowhere! They refused to close the account and give constant excuses that it’s going to the fraud department. Yet you are not allowed to talk to the fraud department. And you just continue to get information from them about this wonderful account you have, that you never opened! Even after police reports and numerous items proving the account is fraudulent they still will not close it!
• June 2019 by Matt P
  I have had a Trust with First Midwest Bank for many years. I worked mostly with the Spanish speaking person in Joliet. I have reported her in the past but always treated in disbelief. Recently, I had two checks that required First Midwest Banks endorsement. The checks went missing and were cashed. I called First Midwest Bank and they confirmed it was fraud and not an authorized signature and they would take care of it. Time past and I got a call from Rosa in Joliet who said a lot of wrong stuff and I ended up speaking with her manager who knows nothing about Trusts and is just over her as a manger with no control. Wow! She prepped him before we spoke obviously, because more disbelief. After speaking with Jim, all they wanted was a letter of direction which I was happy to do, and Rosa hadn't articulated. Jim and I were getting things situated and I asked him two questions: Isn't it your (the Banks) responsibility to report fraud and protect your customers? And Isn't this one of the reasons a person would have a trust? Let that sink in and do your research. ****** most ethical bank and you should find what you are looking for. And ****** Banks responsibility reporting of fraud. It's shameful that they do not know better. Please DO NOT USE FIRST MIDWEST BANK. May the force be with you in