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January 2024 by Hunter Armistead
The best thing about it is that it was very convenient to where I was needing to be. Also, the breakfast is absolutely stellar – the best I’ve seen anywhere. the bed is very nice, But the sofa and chairs aren’t very comfortable.. Upkeep on the whole place is below average—There’s always something wrong with something. it took days to get a microwave delivered to my room. The people at the desk range from being very pleasant and engaging to downright rude. I will say that the manager went out of his way to help me replace meds that the housekeeper had inadvertently knocked into my sink. That was super.
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December 2023 by Jason Newport
Very nice clean and
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November 2023 by Shihhan Chou
I decided to book this hotel mainly because of the good reviews here with great breakfast. It's good but I probably will not book in the future if I have a late flight as it's a little bit far from the airport which I also have other good options near O'Hare. The room is big and comfortable. Beautiful view and clean. However, after we checked in after 9pm to be in our room, we found out the heater system was not working. Their in room phone was also not working so we basically needed to go to the lobby to report the issue. We just didn't bother as we were all very tired after the international traveling.The breakfast is indeed pretty good. Nice, home kitchen style display made is feel at home. Hashbrowns, cage free boiled eggs and sausage links were great. They also have great coffee, juice and milk options. It's really the top for breakfast included hotels. The oatmeal though was so dry. Brown sugar also was in clumps. I needed to add milk.Gym is 24/7. Indoor pool is awesome for my kids as well. Will recommend. It's nice to stay when we were flyingg back for Thanksgiving day!Food & drinks: Bueno fast food drive through is great. We had a convenient and tasty food when we checked in late in the night.Their included breakfast is great as well. Very nice atmosphere.
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November 2023 by Karl Hungus
The staff here are amazing! The breakfast both tastes great and sits well - perfect for travel! The rooms are quite nice and even though we are relatively near an airport, I have not had any sound issues. Although I am on a low floor so it might vary. The atmosphere and people running the facility have been most delightful!
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October 2023 by Watchmaker FortyTwo
A good Hyatt place. Breakfast was a bit chaotic. There were a lot of guests so I guess I can't blame them but they ran out of plates for a while and it was very crowded. The room was clean and had everything you expect from a Hyatt place. Service was good.
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September 2023 by Donna Werner
Quiet location in a business/office park, accessible to restaurants and other services. Rooms are nice, clean, and modern. Staff are very professional, pleasant, and accommodating.Gee-Gee was a pleasure to work with during my check in process and all throughout my stay! It was nice that she also remembered me on my return.I will stay at this hotel every time I'm the area in business.
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September 2023 by Aaron Sansom
This hotel is really conveniently located near to O'Hare Airport and also close to the City centre (traffic dependent!).The rooms were large both in a standard King room and in the 2x double bed suite. They were also very clean and tidy - always a bonus!Bathrooms are on the small side, but this is compensated by a) a large shower and b) the sink being outside the bathroom.Good breakfast served daily with some variation, at times the staff are slow to keep everything stocked but it will be eventially.Staff themselves are very pleasant and very welcoming.Hotel also has a mini shop on site too for all amenities and drinks etc.All in all - a great stay!
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September 2023 by Kirsten Holstrom
Ice makers don’t work. The Placery is advertised as open 24/7, however, closed by 7pm. Out of limes and lemons for their drinks they advertise. Had to walk to the front desk and request a refill at the bar- while there was a full bar. The staff for the bar were very uneducated with their drink options and how to make it. Out of bottles of water. Just nothing I expected.
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August 2023 by Philip Raymond
The Hyatt Place Chicago/Itasca is a great location for all our western-Chicago needs when we visit. It is relatively close to Woodfield Mall and the hotel provided easy shuttle access to the Itasca Metra stop. The rooms were great! There were very clean and comfortable. The staff accommodated our every need. Malcolm and Tiffany A. especially made our stay feel like home! We will definitely be coming back!
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August 2023 by chicagorealtynow
I was excited to have breakfast until a 10 yr old sneezed all of the food. Kids were everywhere and so unsanitary. Also I was charged $100 deposit and called about getting it back. One lady started to look into it and said she would call me back but never did. I still don't know if my account has been credited back the $100. I have to call my bank and find out what is going on. This is 2 weeks after my 2 hotel visits.
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August 2023 by Eliana Gutierrez
We have been coming to this hotel for about 10 years every time we are in Chicago. We like that is far from the traffic in a beautiful area and that we can take the train and be in the city in 45 minutes. Rooms are clean and even though are "old" they have everything you need for our stay. Breakfast is included and that is a plus as we don't want to leave the hotel and find something to eat. Fully recommend!
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August 2023 by alondra a
The hotel itself is nice enough & has comfortable rooms. Unfortunately some of the main staff were terrible people. When we arrived they tried giving us a room that had giant pee stains on the floor & smelled horrible of urine. We chose this hotel because I have a friend who works here, she told us that room needed a deep carpet cleaning & the front desk was aware of that, but they still tried giving out the room multiple times. Of course everyone who was placed there immediately requested a room change. We were given an adequate alternative room right away, but I was shocked that this was a known issue yet staff repeatedly try putting guests in a room with old urine stench.On our last day, during breakfast they ran out of plates, which is understandable for a very busy morning, however breakfast ended at 9a & multiple families had been waiting for new plates to be put out since 8:30a, when 9 came around staff began removing the food, & when guests politely expressed how they had been waiting for new plates to get food the staff member was immediately visibly agitated & had a very bad attitude & told them to "talk to management." I understand if this issue was beyond their hands & they had to follow rules to remove the food at 9, but I saw no alternative action made for the guests who were left without eating breakfast.I recommend the amenities but the service & staff made the stay feel very hostile.
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August 2023 by Ashley Anderson
We only stayed one night for a wedding nearby and it was delightful. Happy and helpful staff, super comfy bed and clean room & the free breakfast included was delicious. We will definitely be back if we are ever in the area again!
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July 2023 by Leslie C.
Great place to stay! The room and amenities were clean, beds were comfortable, and water pressure in the shower was fantastic.
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June 2023 by Katie Cochran
Hyatt doesn’t have a quiet policy. There is a “private” event going on right now (11:58pm) that’s music is so loud it is vibrating the windows. No communication was provided that this event would be going on so we could request a quiet zone room. We were told that the hotel didn’t need to communicate this. Rates for this weekend are spiked for the neighboring festival and so I am getting no sleep because it’s a private event and they are entitled to do as they please. Front desk and customer service said they would register our complaint but that since it is a private event, there was nothing that could be done.
