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January 2024 by Bella Rose T
Itasca Bank took over about $80 from me over a year and then closed my account without warning. Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn’t spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn’t because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was “only $13” in the account if they were to reverse some of the fees. She said it was because it was “past 90 days” but also that my “account had a negative balance” and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn’t even do that. I’d give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn’t matter.TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve
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January 2024 by Bella Rose T.
Itasca Bank took over about $80 from me over a year and then closed my account without warning. Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve
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November 2023 by Samuel Puzzo
This is a great bank. I have been a customer for 30+ years. Always professional, helpful and friendly service.Full service bank and now a credit union.
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October 2023 by Kenny Fetters
I've been banking with them for many years and they are all very knowledgeable, helpful, and kind. Highly recommend
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July 2023 by olu mart
Went there for money order Friday July 21 2023 in and out no wait in line staff were courteous, professional and engaging everyone greeted with a smile ReAnne my teller, hope am spelling her name correctly,was the epitone of excellent customer service professional and courteous will most certainly recommend the bank to my friends and family
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March 2023 by Gregory Dominguez
(Translated by Google) Excellent(Original)Excelente
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February 2023 by Luis Manuel Bello Andrade
Excellent
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February 2023 by Allen “ShoeFly4510” Giacchetti
Simply the best!
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April 2022 by Jeff M.
I have been using Itasca Bank for about five years. For business and personal and they have gone above and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!
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November 2021 by Jerry Seaman
When it comes to investing in Forex/Bitcoin trade,nothing will pay of more than investing with Mrs Petra Louis and her company. she's the only legit trustworthy expert trader so far,Contact her
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July 2021 by Raul G.
i wanted to go in to cash in my coins and the lady working there gave me attitude and told me why did i come here, and i politely said to cash in my coins and she said but why here and i said well i've done it before and she said ugh i don't want to do it, then ripped my coins away from me. I didn't get a goodbye after or anything she just walked away. looks like someone's going through menopause and needs to get her attitude in check.
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July 2021 by Jagseer Singh
With the emergence of Corona Virus and increased number of deaths and reported cases of victims, it is advised to stay at home with your loved ones in other to survive this deadly virus but one has to go to work in other to earn money to buy food for the family..Unfortunately businesses are closing down due to this virus making it even more difficult to get money for those that totally depend on salary. You don?t have to put yourself and family in danger by exposing yourself
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July 2021 by Joe Evangelista
At Itasca Bank the adults drive to the bank. Inside this bank there are tellers that will help customers with different things like money and different balances of ?.
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March 2021 by Ed Schlesser
very very great service extra caring great service and extra loving genuine Care
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October 2020 by Martin Mathesius
Always helping & always professional.
