AutoZone W. Morton Ave. in Jacksonville, IL is a trusted auto parts retailer offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers consistently praise the helpful and caring staff who go beyond expectations. One customer shared how employees and their mechanic friends helped a stranded driver in extreme heat, providing diagnosis, repairs, and even rides to get food and a motel. Others appreciated employees like Chris, who assisted with installing a headlight bulb despite the difficulty, describing the service as possibly the best they've experienced. The staff's patience and kindness stood out, with one customer thanking a representative for help during a challenging day with alternator issues. A female employee also received praise for taking extra time to help with a headlight change. Overall, the team at this AutoZone is known for excellent customer service, helpfulness, and going the extra mile to assist customers with their vehicle needs.
Gareth at the Jacksonville, IL, store was amazing! My brake light was coming on and he added brake fluid to my van. I work in home health and was far from my mechanic. Very thankful for the 5 star help from Gareth!
May 2024
Thank you to Ed, he is a great attribute to your company he is always willing to go above and beyond to help me find what I’m looking for.
May 2024
I had a great visit. Greeted at the door and the young man was very helpful.
