Casey's is a busy place with long lines and a staff that can sometimes seem overwhelmed or, in a few cases, rude. Orders are frequently not ready on time. The food can be on the expensive side, especially the premade sandwiches, and the bread for subs is sometimes old and hard. However, the pizza is consistently praised as always fresh, amazing, and probably the best in town, with specific favorites like the taco pizza mentioned. Many find the staff to be nice overall and acknowledge they do a great job even when swamped. While there are criticisms of certain workers and the rewards system, the pizza remains a major highlight.