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September 2023 by Kendrick A.
Please update your "we missed you" slips. Hours are incorrect, say's open at 8am monday through friday that is incorrect they do not open till 9am.
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May 2023 by Casey v.
Literally no help whatsoever and just shooed me away without even checking for my package.
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January 2023 by Lucinda K.
Terrible service to get to a supervisor after someone knocked over our mailboxes. Rude and not helpful...."you have 3 options, if you put them in another place you won't get any mail"!!Horrible customer service.Also, called in to stop my mail for ten days, when I got home all of my mail was crammed into the box.
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April 2022 by Chuck M.
In and out very quickly. Small U.S. Post Office, but adequate. Parking not great because you have to park your car on the street. It's a folksy USPS.
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April 2021 by Lisette L.
The delivery man who worked today just simply could not "find" my apartment when clearly the number of my apartment were right in front of him. Now I have to wait extra for an important package smh
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December 2020 by Michaela S.
Really disappointing that a package weighing 5 lbs consistently won't get delivered because the delivery guy doesn't want to come to my apartment.
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December 2020 by Donna C.
I was at the second Street post office a month ago. The line went around the block. I was in dire need to pick up medication for an animal that was literally in the dying process. I received a notice that the package had been delivered to my house. It was not there. I drove as fast as I could to wait in line. When I got to the desk I showed her the tracking number in a few minutes later she came out with my package. I asked why they said it was delivered, she said I don't know they probably couldn't find your house. She was dispassionate and cared nothing for the fact that I was literally crying needing the medication to rush my cat to the vet for it to be administered. She asked for my ID Which I had left in the car in my haste. So I ran back to my car to get my ID and when I came back in she was helping someone else, as I stood there and cried she made me wait while an old lady took her time. They must be very unhappy workers at the second Street post office in Santa Rosa. I've never had a good experience there, but this was exceptionally mean spirited as she let me stand there with tears rolling down my face, She cared little about my literally life and death situation. Her name is Pi.
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September 2020 by Christina M.
Quick Saturday trip to the post office I was happy to find parking in the back, the lines were long but staff was friendly and all the windows were open, so it might bike pretty quickly, overall I had a good experience post it has gone up quite a lot especially for international packages.
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July 2020 by L W.
THEIVES WORK HERE. In November, 2018, I sold 4 PS4 games on Amazon. I Printed the First Class Parcel labels at home, attached them to the padded envelopes, loaded the envelopes, and dropped them into the First Class mail slot in the lobby on Second St. THE PACKAGES VANISHED. They never arrived at the buyers, and never even showed up as being shipped. Next thing I know, I am getting negative reviews from buyers on Amazon, and have to refund them all. Clearly, a dishonest postal worker must have seen that these parcels were never scanned, and just grabbed them for his/her own profit. I had no recourse except for telling everyone I know my cautionary tale, and writing this review on Yelp. Do not drop anything of value into the lobby mail slot. Wait in line and hand it to a clerk.
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May 2020 by Sarah B.
I put two appropriately stamps on cards (destinations Sacramento and Fresno) and dropped it off at mail slot at this Santa Rosa facility. That was Tuesday May 5,2020. It is now May 9 and I am here at the house of one of the addressee (Fresno). Have not received any card from me. Mother's Day card that would enlighten a friend's day! What's going on???
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April 2020 by Ed E.
USELESS SUPERVISORS AND POST MASTER I have had very bad experiences with a postal worker at the Montgomery post office named JOHN. Many customers, including myself have complained against this employee, JOHN. He is very rude and unprofessional. Refer to yelp reviews at Montgomery post office in Santa Rosa. I filed at least two complaints with a supervisor at the main Santa Rosa post office. The supervisor, Tyler, did nothing to take care of this matter. In fact, Tyler said other employees and customers have complained against JOHN, and little to nothing has been done. Tyler even added he was a bit afraid to even contact JOHN. I left messages for the the post master, Michelle T., to contact me regarding this matter. The post master, Michelle T., never contacted me. I have lost all respect and confidence on the postal supervisors of this office. It is hard to believe that a government employee is allowed to carry on such unprofessional behavior and his supervisors are afraid, and or fail to do anything about it.
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March 2020 by Christine A.
I would like to commend the many men and women who work for the US Postal Service - Many times our carriers arrive late in the evening as routes get delivered by carriers working a second route (on overtime) after finishing their regular routes. If I am outside I always try and have a pleasant word and a thank you for the person who is delivering. The postal service is very under staffed due in part to the low unemployment rate but also because applicants can't pass the test which is really very basic - if you graduated from High School with a "C" average it shouldn't be a problem. My understanding is another problem is people can't pass the drug test - necessary for all Federal Jobs. The starting pay rates are pretty good as they've been raised in recent years. If you need a job why don't you apply - after thirty years the retirement is fabulous! Just remember we pay far less than most countries for our mail delivery and for postage.
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June 2019 by Monica K.
This is the worst post office in Santa Rosa. I wanted to cash some money orders and the lady wanted me to fill out both parts. I've never had to do this elsewhere except here. Since I didn't have the persons address with me I had to go to another post office where they didn't care about both parts being filled out. There are many other post offices in Santa Rosa I'd rather go to instead of dealing with these stingy snobs.
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January 2019 by Sonali S.
This is a very friendly post office and the service is quite efficient. The staff go out of their way to help customers and to save time
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June 2018 by Jin W.
Sold me the wrong stamps for my business post card mailings, which 250 have been returned for wrong postage. I asked for a roll of post card stamps, apparently I was given only 21 cent stamps, plus, of course the amount is no longer on the stamps, so how is a consumer to know. Of course. The Santa Rosa Post Master is refusing to correct the problem, at my expense.
