-
February 2024 by Aly T
I went to the store today, 1728 W Jefferson St. Joliet, IL, to assist my mother with obtaining a new screen protector for her iPhone XR. I understand this iPhone is a bit outdated, but nonetheless, the customer service she experienced was absolutely terrible. We were informed that AT&T no longer makes these screen protectors anymore for this phone. Then my mother was told that “if you do find a screen protector, we will not put in on for you because we work off of commission only”. This man that spoke to my mother also stated they do not do customer service anymore. Pardon my language, but what the hell does that mean? You don’t do customer service anymore? It sounds like this store has a bunch of lazy, ignorant men working there that do not want to put in any work to help anyone. I am very disappointed in this store. I understand you may not have the items we are looking for, but your customer service can go a long way if you are nice to a person rather than belittling them. I am more than happy to speak with someone in upper management as well. If I ever made the comments that this man did in my place of employment, I would have lost my job.
-
January 2024 by Roberta Franklin
My experience at the store was great. Rayj. Took care of everything in a professional manner.
-
January 2024 by Leann Cronan
Your mother was a Company of the
-
December 2023 by will walles
Excellent Attention
-
October 2023 by Gloria King
Rosy is a wonderful customer service rep At Att in Joliet loop mall. She did a very good job with helping me with my new phone and to help me purchase the Correct screen protector and case. She is the best.
-
August 2023 by Maria Cano
I love the manager at this location her energy is everything and she knows her stuff she takes good care of you!
-
August 2023 by Todd Rosin
When I went in I promise I was canceling at&t but Wanda helped me with get a free phone by trading my old broken on in now I have a Samsung s23 !!
-
August 2023 by Francisca Ayebea Quartey
Yall need to go see my girl Wanda and her crew, promise this the only At&t I go to, they always get you right with the best deals! They also play good music!!
-
July 2023 by Seymour Fields
Prices keep getting ratcheted up. I look forward to brining my cable boxes in and cutting out this price gouging.
-
July 2023 by Corey Hooper Tomala
Jonathan was awesome got me in and out as quickly as possibly super friendly ! Will recommend him to anyone ! ?
-
June 2023 by Pat Bever
Wanda is the best she keeps it real with you and gets you all together!
-
March 2023 by Pamela Young
I always pay my internet bill here at this store. Employees are always nice and friendly every time I go in. I love the prompt service when I’m finished.
-
February 2023 by Donnie Moore
After having a bad day at work and my phone breaking I came into this location and johnny and wanda had me rolling man they literally got me all set with a new phone and some Samsung buds half off made my whole day BEST AT&T STORE THERE IS THANKS YOU TWO
-
February 2023 by Damen Miller
This store has horrible customer service. The young lady I dealt with has a very cocky and nonchalant attitude toward serving and doing all she can for her customers. Not to mention that she'll take personal calls in the middle of assisting you, leaving you standing there while she laughs about personal matters. My greatest concern is the lack of uniformity from the in-store staff to the over the phone csr's. I was trying to figure out how to utilize at&t's number sync between my galaxy watch and phone, it's been 2 days of in store visits and literally hours on the phone, yet this service is still not activated. I canceled the service line for the watch and was told I'm still being charged the activation fee even though it was under 48 hrs.....at&t never surprises me with the hoops you gotta jump through for some fairness....I'm a long time customer and always have to battle about something, I wonder why I haven't went anywhere else yet!?
-
February 2023 by Justin Kaiser
This store staff knows exactly what they are doing props to the manager Wanda here running a very smooth store I never do Google reviews but I felt everyone should know this is the store to go to for your AT&T needs and I was able to finance AirPods instead of paying thr 250 upfront
