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January 2024 by SUPERFLY 1972
Was not impressed but I believe they're in the process of moving to another location
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August 2023 by Joshua Garrelts
Terrible place I dropped off a prescription for a back brace last Monday and they said they were going to call me the following day they just had to reach out to my insurance to make sure it was covered and here it is a whole week later I've called twice and they still haven't found out anything or let me know any information
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June 2023 by Rocky S.
oxygen concentratorThe oxygen concentrator I rented has proven to be a reliable and essential device for my respiratory needs. It consistently delivers a steady flow of concentrated oxygen, providing me with the necessary support for improved breathing. Its compact and lightweight design allows for easy portability, enabling me to move around with convenience and flexibility. The device operates quietly, ensuring minimal disturbance during use. Maintenance is straightforward, with accessible filters that can be cleaned or replaced as needed. While the upfront cost may be a consideration, the long-term benefits and convenience make it a worthwhile investment. Overall, this oxygen concentrator has been a dependable companion, delivering the necessary respiratory support and contributing to an improved quality of life.
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April 2023 by Dymphna M.
Horrible place... warning warning! They took my insurance card and did not return. I found it in the copier in a public area. Do not fill scripts for medical devices, just collect your information. No customers in the huge place, very shady and dangerous
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April 2023 by Jessica Marion
They delivered my supplies 2 days late and they delivered the wrong size I've been calling for 6 days now and they tell me they are going to deliver correct size. I'm still waiting for these people to even correct. I do not recommend this place to use for home supplies
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October 2022 by Christine P
Went to buy universal wheels for my 91yr old neighbor. They had two boxes both marked at 11 .71. Went to register with one guy tells me its 20.96. I said box says 11.71 he says well that's an old sticker. They absolutely refused to honor the price even after I showed a second guy both boxes. They were rude and I don't recommend anyone spend even a penny!!!!
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September 2022 by jess flanagan
Did not recieve any help in putting on a Cam boot with a foot fracture and was told "the instructions are easy" by a pharmacy team member. Will never return and will request my dr to send referrals anywhere else.
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May 2022 by Chas L.
BEWARE... BEWARE....THIS IS A SCAM AND A FRAUD AND A RIPOFF BUSINESS.....I'm a Senior Citizen.... and Handicapped at this time. My Doctor told Me to Get a Compression Sock so I went to Basinger's...the Owner Hirish was there with the Pharmacist.... I showed them the Prescription My Doctor gave me and Showed them My Leg which is Swollen to almost 3 time its size....Hirish and His Pharmacist went and got this Compression Sock and Brought it to Me Telling Me This Is What I needed and that it was the Correct Size....Never Saying Once You leave here Your stuck with it!.... I Got Home and Opened the box to look at this $63 Sock... Well it was way to Small to even try to Put it On!.....When I called there to tell them It Was Too Small to Fit on My leg the Owner Hirish told Me there was No Returning it...and that He Told Me that when I Bought It...Which He Never Said that on that day I Purchased it.....They Talked Me into It and Assured Me it Would Fit !.... Hirish was Mean and Rude and Hung Up on Me....They Ripped Me Off and Gave Me the Most Rude Rotten Treatment !.....He Has 3 Locations...... Beware....Beware....Don't Go there !....... I went to Walmart and Got the Correct Socks in a 2 pack for $20......
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April 2022 by Angie Ellington
This place is pathetic it's so hard to get refills for medication, they won't answer their. When they do barely talk or listen to the reason your calling.?????
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June 2021 by Katie A.
The pharmacy manager is horrible. He knew he was giving my mother the wrong prescription device size, but sol it to her anyway. He wouldn't refund her purchase when she came back. Now he refuses to eve speak with her. We won't be bringing anymore prescriptions here.
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June 2021 by donna d.
I wish there was a way to give them a totally negative amount of stars. This place is the bottom of the barrel when it comes to customer service. Managers are RUDE!!!!
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April 2021 by Kris P.
THIS IS A SCAM AND A FRAUD BUSINESS!!!Absolutely the worst pharmacy to go. Doctor sent prescriptions in February and had confirmation they were received them the day they were sent.I went to pick up 4 times and I wasn't in the system or they said I had the wrong place. Each time calling my insurance. The Sonja (at the pharmacy) actually told my insurance (in a 3 way call) that I could come in and pay cash, for something already paid for by my insurance. In one call Sonja said they they don't have my prescription and in the same sentence she said I can get right now if I pay cash.Then said to go get them from Amazon. After confirming with insurance and my doctor they had my prescriptions, it's been charged and paid for multiple times by my insurance, I went to pick it up in April, (yah that's how long it took them to get a nebulizer and tubing for my asthma machine).The delivery ticket given to me to sign had 4 items on it and I was only picking up 1. I said where's the other items my insurance was charged. The RUDE man said you don't sign you don't get. And took the box. I call my insurance representative in the store as he cursed at me and told me to leave and go somewhere else. My insurance called them while I stood there, the man kept threatening me he was calling the police, and I'm not getting the prescription. A woman named Sonja answered the phone that had been transferred to 3 people when my insurance asked her the problem she said my prescription is ready I can pick it up anytime. My insurance,with me on the other line, told the Sonja I'm there to get it right now, what is the problem! The Sonja said oh she was here and didn't want it. (I'm still standing there trying to figure out why the man took the box that my insurance already paid for!) The man actually said in the background of the phone call here I'm not dealing with HER KIND you deal with her. A young man came out and apologized at least 5 times, I signed the paper but circled I only got the 1 item. I DONT recommend this s*** hole to anyone. You don't abuse customer or your staff it's not good business and as for "my kind" Everyone is equal but I made complaints with my insurance for fraud and the better business bureau this place does not deserve to be in business when good people are going out of businesses because of the Covid situation. It makes you think how many other people and insurances get over charged. When you are making false insurance claims and scamming people who need necessary items that's why you are in business. They are a total scam.NO STARS should be given.
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October 2020 by Sophie M.
I have the worst experience with this pharmacy. They harass our office with 15 pages of faxes daily with advertising material. We have never even used this pharmacy and we never will. Asked them to stop numerous times and out of spite they still keep faxing us. Must be a very slow day at the office if they have time to harass our office with faxes daily
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May 2020 by Josh R.
Absolutely no way! This place is terrible! Walk away! I have been using them since I went on Medicare last year and they have gotten nothing but worse. I ordered a refill for one of my prescriptions on a Tuesday morning by phone. Message said it would be ready by 11AM. I stopped in at 11:30 and it wasn't ready. Okay, told them "Not a problem, I'll stop back around 2PM". Came back around 3:15 and it still wasn't ready. Came back the following morning at 9:15, at 11:30, and at 2:30 AND IT STILL WASN'T 'READY'. I then waited for it and it took them 10 minutes to process it and give it to me. But 28 hours after their original promised time, I finally had my prescription. I've called in prescription refills 3 times, gotten there and they have no record of the refill request. Another 2 times I've gotten new prescriptions, went there to pick up and they couldn't find them. They have 'found' my prescription on their rack under "J" when my last name starts with "R"...because my first name starts with "J". Now I have a refill I have called for twice and it says my refill has already been ordered. I left voicemail messages both times saying please call me about this. Guess what? no callbacks. I am not going to let this rest. I'm filing a complaint with the Illinois State Board of Medical Review or whatever agency I need to because this place is horrendous, especially when it is a place frequently used by seniors who get confused enough taking medications, let alone having to deal with this kind of insanity and lack of ethics.
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November 2019 by Sandra H.
11-11-19 Went to Silver Cross ER with breathing difficulties. 11-12-19 Still trying to get 3 orders filled: prednisone, Nebulizer, and albuterol packets for Nebulizer. A delay! Called Medicare and had three-way conversation with pharmacist who said all three will be filled and ready today. Went to pharmacy and pharmacist said only the prednisone was ready and they would call me when the other two were ready. 11-13-19 ... no call from pharmacy. Called them. Was told it was ready. Went right away to pick up order. Not ready! Pharmacist very rude. Waited about 20 minutes. Got the Nebulizer but not the albuterol. He said he didn't have an order for it and that he would call Silver Cross for a new order. I went home, waited 90 minutes, called the ER to verify he called. No call. Silver Cross asked where do I want the order sent ... I said Walgreen's. Two hours later I have my meds. What a scam this pharmacy is running. Watched and listened while the pharmacist told a customer she had to take three meds she did not order and that he would give her free a nasal prescription medicine for free. All three times I was in this place there were no people just shopping or looking around. DO NOT TRUST THIS PHARMACY WITH YOUR PRESCRIPTION ORDERS!