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January 2024 by J H
Would give 0 stars. THEY ARE FRAUDS. The website chargers more money than stated. Theyrefuse to cancel any order. Beware, go anywhere else!
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January 2024 by Crystal Zavala
Terrible … an associate named gabby was no help at all when asking about a credit card reward not being available and was rude about it . Also don’t sign up for the credit card you won’t see your reward of $50 . Also the online customer service terrible as well when they say it’s available and it’s not . Just shop at the brand store you’re looking for such a headache ….
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November 2023 by Deb Keeton
It was great,fast service and staff was very helpful..
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October 2023 by La Bibi
Mariah was so great!! She went out her way to try and get me the product that I needed!!! Someone needs to give this girl a raise for how amazing she is to her customers!!!♥️
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September 2023 by Leann Yodka
Haylie in footwear and Brooklynn at the register were very helpful and personable. We will always come back to this location
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September 2023 by Chris C.
Agree with prior reviews - they do not accept returns - once you walk out that door, it's yours despite the 90-day return policy stated on back of receipt. Let the buyer Beware. Store must be trying to improve it's net sales with corporate. Returned my item at Dick's in Oswego with no problem whatsoever. You will be doing yourself a favor by going to another Dicks in the area such as Oswego or Bolingbrook.
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August 2023 by Amy Kouba
Nice bright store, well organized with a big shoe department. They carry many popular brands and everything is displayed nicely.
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August 2023 by mary daley
Ordered a Stanley cup online and had my order canceled due to item being out of stock. Received a $10 coupon from customer service as a “sorry for the inconvenience.” went into the Joliet location, found the item in stock in a different color and went to check out. Cashier would not honor the code because “we don’t do discounts on Stanley products.” Tried explaining the code was given as a ‘sorry’ not a Stanley specific coupon. She wouldn’t honor it. I called customer service and he explained that it should have been honored because it’s from customer service and store wide. Poor customer service on Joliet’s end. I am not encouraged to come back and shop here.
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August 2023 by صابر عبد الله
Came in looking for some good cross trainers and the young man and lady got What I needed and I was out of the store within 10 minutes
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August 2023 by Rita Wright
They need to hire more people. You spend more time trying to find someone to help you.
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August 2023 by Dina Perkins
1st time in the store. Lots more clothing than I expected.
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July 2023 by Jake Norton
The salesperson help with the exchange and setting up the new bike.
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July 2023 by Kira C.
Awhile ago it said they had shorts in store and we have been looking for them forever and they ended up not having them because a woman stole them that morning and she "got away too fast." In addition to that, this store has walls for their shorts. There was a 2 for $30 deal on the DSG shorts so we grabbed two and our person checking us out argued that it was only for skorts and dresses when there were 2 signs on that wall for those shorts. Great stuff... just not organized well.
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July 2023 by David Gillson
Bought a BMX bike online, went to pick it up and with the help of the bike salesperson there, it was determined that the bike we bought online was not the best fit and another bike would work better. The salesperson help with the exchange and setting up the new bike.
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June 2023 by Colt Burks
Great people who work here. Very helpful staff!
