-
February 2024 by Tony Romo
Returned my car to Ken and he did great. He took care of me and all of the concerns I had he was able to resolve them.
-
January 2024 by Adrian Flores
Dylan Spangler he is really good and professional tanks very nice ??????
-
January 2024 by Don Silvio
went in they had the car i was expecting, no hassle, very professional. returned car super guys in and out less then 10 min.
-
January 2024 by Dustin Baker
Quick & easy
-
January 2024 by Jennifer Kenney
Thank You to the great team of employees at the AA Joliet location . Jaylen and his team are top notch awesome .
-
January 2024 by Jennifer Gibson
I rent here often for work and Jaylen & team always makes sure I am taken care of. Always in and out quick making the process seemless. Thanks
-
January 2024 by Lillianb Carr
Everyone is very nice Jalynn Delen Rio Dipak Tyrese very friendly team thank Guy's Mr Carr
-
January 2024 by Nancy Kuhajda
Great service every time at this Joliet location
-
January 2024 by Dr. Tera Jones- Drive Time Topic
I apologize for the long review but a couple of sentences would not do this review justice.Let me just start with how this agency well exceeded my expectations from the very beginning. The level of professionalism in which every single staff person demonstrated is only exceeded by their compassion.I was connected to this location by way of insurance. And from my first phone call to them I was so very impressed. Because I am very service oriented one of the first things I take note of is the customer experience. And let me just say Dylan was truly one of the sweetest. And his willingness to go above and beyond to help me is definitely worth mentioning.Jay, Rio, Ken, Dennis and Dipak I want to say thank you for making me feel like I was the most important customer. This is something every customer should experience and it is appreciated.I don’t want to downplay the quality and condition of the vehicle I rented. Although the insurance company wanted to play games and not pay for the equivalent (SUV) that I was driving prior to the accident Rio and the rest of the staff worked with me and not put me in a small compact car.My car was clean, updated and had all the bells and whistles I needed to do what I needed to do until I was reunited with my own vehicle.I recommend this location to anyone looking to rent and have the ultimate customer experience.
-
November 2023 by Mary M.
Just came back from a whole week vacation with my family I actually have a brand new suv but with 5 seats I needed an extra seat for my trip because I was taking my mom too with us, well I looked up enterprise car rental and rented a large SUV, Ken Frimpong did a great job on my pick up and drop off, he was very attentive, friendly and efficient, details well explained, any question I had he had the answers. My SUV was super clean, and I didn’t have any issue at all in my whole trip; it worked just excellent. The day of the pick up actually I arrived early and they were ready with my rental.Thank you very much for the service, excellent experience, I am just gonna wait for the money they take as a deposit and we all good.
-
November 2023 by Vance Jones
Met my needs on time and was attentive to special requirements. The first vehicle they offered had an unknown to them issue, and I returned it after short drive they apologized , upgraded me( because they had no other vehicle left in my rental class) and I was on my way. The first day out they checked on me half way through the day and were available when I returned. Good experience. I will schedule them again in a few weeks when I have a local 3 day repair done to my own car. Use this location with confidence.
-
November 2023 by stnee 333
My car was in for body work due to an accident. The other person's insurance was paying for my Enterprise rental. The branch was clean. The staff were very friendly and made the whole process very efficient. They picked me up at the body shop when I dropped off my car. When my car was done I just had to leave the rental at the body shop. My rental was clean, and equivalent to my car that was in the shop (a compact SUV).
-
November 2023 by Amber Franze
Staff is nice but the car rental I was in smelled so bad I had to put air fresheners in there and it still didn’t smell any better. I was also supposed to get gas credit refund and a refund because I was overcharged for the insurance when I had already went in and cancelled their insurance. I called them and they said they would have the manager process a refund but I never got it.
-
September 2023 by VINNY Boombats
Well I've been around the world personally and professionally I dealt with some real a-holes and rental car places especially in the airport but these people here are fantastic not only are they cool but they're super fast if your semi organized and have some semblance of Common Sense such as someone like myself which common sense ain't so common anymore so but I believe her name is Mora and and I want to say her partner's name is Rico I think both of those are wrong but they're close enough that really take care of you this place is fantastic
-
September 2023 by Diana Godinez
Great experience with Enterprise. I needed to rent a car pretty much last minute, and they helped me get into a nice clean car. The whole process took about 30 mins. Thanks guys!
