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November 2023 by John Powers
I was impressed with the service here and was left with a very positive experience. Hotels with bland or worse service and maybe clean facilities are common. At the Fairfield Inn I was greeted warmly and even saw my name on a screen due to status. Marriott status doesn't seem to mean much at most Marriott hotels I've visited but that was not the case here. I was even given an upgrade without asking. Everyone who worked here from the front desk the cleaners and food service for breakfast were courteous and friendly. The hotel is clearly cleaned and cared for. The room was wonderful with nice colors, maintained furniture and clean. I must say, the colors in the photo seem saturated compared to what you see for real and I prefer the real colors. The colors in the pics looked a bit tacky to me but worked so well in person. The hotel is close to many things including the mall and restaurants. We are so happy we stayed here and will come again if we are in the area. Thank you all!
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November 2023 by Kevin Brusca (Kevin B.)
The woman who works at the desk at night time is extremely nice and deserves a raise! The most friendly night shift worker I have ever interacted with. The hotel is clean and really nice especially for the low price.
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October 2023 by Tiph Shotwell
The rooms stink. The bathroom needs a overhaul. And the rooms
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September 2023 by Wally T
Standard rooms.2 bottles of water for $5 each???.should at least have generic water for free. Rooms clean ,tv no movies.make sure to shop around next
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August 2023 by Steve Rowe
Very nice staff. My room is pretty standard. Two queen beds, a tv, a couple of liter bottles of water you can drink for five u.s. dollars, which I think is outrageous. How dare you call that am amenity? The grounds are well cared for. The water was hot enough for a shower, and the pressure was adequate on the first floor.Electrical Outlets are worn to the point of being unreliable (and unreliable electrical outlets are a fire hazard), my room had a mini fridge that was unplugged and a microwave that I had to unplug so I could plug in the fridge.The bed was comfy, the air conditioning worked, and the free breakfast had fresh fruit.Did I mention that the staff are really nice?
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July 2023 by Bonny Kocher
Hotel was clean and staff was pleasant. Breakfast was continually being refilled and area was kept neat and tidy. Didn't use the pool but it also looked clean and well kept. Was very pleased we were able to get the bathroom we had requested, it made my husband's stay much more comfortable. Would stay here again.
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July 2023 by Keisha Caetano
Easy to check in from online reservation nice breakfast selection, even have some low carb and gluten free options. Website stated full American breakfast buffet. It is a buffet, but I would say it was a full American. A majority of the food available was pre-made bagels or croissants. Still really ejoied the food, and the service was great!
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July 2023 by Dan Buckler
I had a very accommodating young man at the desk who helped me out tremendously tyThe room for the most part was good bathtub area needs some maintenance shower curtain rod was almost falling down. But in all yes a 3 ?
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July 2023 by Chris Henry
Right off the highway, less than an hour away from Chicago. Nothing fancy. I suggest getting an odd- numbered room, which gave the back of the hotel. The front of the hotel is where smokers gather and talk, and there was a group or there at 4am. They weren't rowdy, but you could hear them.
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June 2023 by Nathaniel Roberts
Excellent! Love the breakfast!, pool and hot tub nice. Very clean.
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June 2023 by CeCe C
I’m a fan of Marriott and this is a nice location. However, the mattress and pillows are uncomfortable.
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June 2023 by coolrider1919
Excellent! Love the breakfast!, pool and hot tub nice. Very clean. Friendly staff. Mr. always remember my name when ever I asked for help or was around. Would definitely recommend. FYI I could not use the pool because to steps to go in. Just a thin metal thing on side. If you are handicap, elderly or a young child. Getting out would be hard cause water makes you even heavier and you would need upper body strength to get out. Which I lack. I hope it been fixed since than.
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June 2023 by Henry B.
Made a reservation at 9 or 10 am my job changed so I canceled an hour or two later and this location charged me for the stay and Marriott did nothing to help
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November 2022 by Shawna Moran
Very friendly staff. Great breakfast! There were no USB ports in our room so keep that in mind for charging devices.Nearby activities: Lots of shopping nearby
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November 2022 by Joshua Husak
The carpeting is very dirty. My 1 year old son's legs and feet were all black from crawling around. The last night we were there the room above us had kids jumping around until 1am... This is not the fault of the hotel, but still really annoying and I had to call the front desk to get them to stop. This is the kicker. The next morning when we were leaving my wife and I could hear the two women from house keeping complaining about their jobs right outside of our room. I mean, with our doors closed I could hear right in the middle of our room how much they hated their jobs, their pay and "what's management gonna do if I leave", "who da gonna get to take my rooms". This went on for over 40 minutes before I decided to call the front desk and tell them I shouldn't be able to hear this conversation. After someone talked to them, my wife I heard, "I wish I know who told on us, I'd beat their @#$%". Needless to say my wife and I, plus our family members will never stay here again. We had three rooms taken for our four day stay and we visit family in Joliet all the time. Nobody from our families will ever stay here again.
