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April 2024 by LILY AGUIRRE
Employees are rude straight up
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February 2024 by Jose Hernandez
My experience at Old National Bank on Larkin in Joliet was extremely disappointing. Despite the positive reviews, I found the staff to be very unfriendly. The customer service was subpar, and I did not feel welcomed at all. It's a shame, as I was hoping for a better experience based on the reviews. I would not recommend this branch to anyone looking for a welcoming and customer-focused banking experience.
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November 2023 by Alejandra LaRocca
This 5- star review is LITERALLY for relationship banker- Joy Tyda NOT the bank. I personally do not like dealing with old national bank I never did business with them but my loan was sold to them after they took over First Midwest Bank. Long story short I satisfied my car loan debt with ONB a few months earlier then the schedule last payment & my title was supposed to be sent to my home address. I waiter over 2 months and never received it. After talking to multiple reps, a manager & the IL Secretary of State & got nowhere I finally reached out to the branch directly where I first took out my car loan & had the pleasure of having Joy help me out with the situation. Problem was no one was able to get me a duplicate title or a copy of it not & the loan ONB’s loan department wasn’t giving me my title number either! It was getting ridiculous. However, Joy took charge right away & emailed who she had to, CC others that needed to be included in the emails to their loan department to make sure that this issue was going to get resolved sooner rather than later. After a couple weeks, I finally have what I need and received not only a copy of my title, but also my title number all thanks to Joy!! I would NEVER do business with ONB I dislike the way they handled everything and how good they were about taking my payments, but definitely not good at all about helping me handle the situation and if it wasn’t for Joy, I’m sure I’d still be waiting to hear back from them with more weird excuses. Thank you Joy Tyda for not only doing your job, but also going above and beyond to help someone out that is doing business with your guises bank, and that satisfied their end of the bargain! This is what exceptional customer satisfaction is which is RARE nowadays!
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October 2023 by Max Johnson
Old National Bank on Larkin in Joliet continues to impress me with their outstanding service! The staff consistently exhibits a warm and welcoming attitude that makes every visit a pleasure. I have to give special recognition to Kim, one of the bankers at this branch, who has been instrumental in making my banking experience smooth and efficient. Her expertise and willingness to go the extra mile are truly commendable. The entire team shares a commitment to exceptional customer service, and it's something I greatly appreciate. Five stars for Old National Bank for consistently exceeding my expectations
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October 2023 by Jack Hernandez
I had an outstanding experience at Old National Bank on Larkin in Joliet! The staff there is consistently friendly and incredibly helpful. Their customer service is top-notch, and I always feel welcomed when I visit. It's refreshing to have a bank where the staff genuinely cares about your needs and goes the extra mile to assist you. I highly recommend this branch to anyone looking for a welcoming and customer-focused banking experience. Five stars, without a doubt!
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October 2023 by Christopher Conrad
Old National Bank has truly earned my admiration, and their exceptional service recently extended beyond my expectations when they provided invaluable assistance to my beloved grandmother.My grandmother, who has been a loyal customer for years, faced a complex financial situation. The team at Old National Bank, with their unmatched expertise and unwavering commitment to their customers, came to the rescue. They provided her with personalized guidance, patience, and the utmost care to navigate the challenges.
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October 2023 by Christian Jackson
Old National Bank deserves a five-star rating for their outstanding service and commitment to customers. Their knowledgeable staff and user-friendly online services make banking a breeze. I highly recommend Old National Bank for a seamless and reliable banking experience.
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October 2023 by Kyle Smith
Old National Bank has truly earned my highest recommendation, and I can't say enough about the exceptional experience I had working with banker Rocio.Rocio's expertise and dedication to her clients are truly remarkable. She went above and beyond to understand my financial goals and tailored solutions that perfectly matched my needs. Her professionalism, patience, and clear communication made banking a breeze.
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October 2023 by David Johnson
I had an exceptional experience with Old National Bank, and it was largely thanks to the outstanding service provided by one of their star bankers, Joy. She was not only incredibly knowledgeable but also a joy to work with (pun intended).
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August 2023 by Connie W.
No longer will I go to this branch! Every Monday I make a deposit. The same woman everytime at the drive up window! Never ONCE have I been greeted, told to have a good day, or even been spoke to by this lady! Literally!! Not 1 word! I have never had a problem with this branch for over 20 years! I will go out of my way to a different branch from now on! I also plan on making a corporate complaint! So rude! Larkin road branch
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June 2023 by Wilma Lugar
All I get is recordings. You cannot speak to anyone. Leave a message and they might call you in 2 days.
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October 2022 by Nancy Pesavento
I can't even bear to give this bank a single star. This is the worst customer service I've ever experienced. Called customer service and was hung up on 5 times ... outrageous! Why have a "help line" when nobody can ever get assistance.
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September 2021 by Mookdad “Mookie” Nooh
Opened a business account with this bank. The service fee caused the account to over draft. It's extremely crooked to keep charging the account overdraft fees on your service fees. I will never EVER open an account with first midwest bank.Attempted to contact the person who opened my account multiple times. No follow up call.Attempted to contact the bank manager. No follow up call.The representative of their collections department stated that I refused to speak to someone at the bank (while during those calls I kept asking for them to transfer me over to someone at the branch whom can help).First midwest has lost all credibility and will not trust my money with them due to these lazy and unethical business practices.Joliet tire & autoIf these overdraft fees are not waived. I will leave this review on your Yelp, Facebook and every other place where I can leave a review. I still can't believe that being overdrafted by your service fee allows you to charge over 190$ in over draft fees.To put this into perspective. -$5 will cost you over 200$. Which is roughly 40 times the debt!
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May 2021 by Jonathan Mejia
they don't do their job well, they complain about everything
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October 2020 by Mookdaddy Noah
Opened a business account with this bank. The service fee caused the account to over draft. It's extremely crooked to keep charging the account overdraft fees on your service fees. I will never EVER open an account with first midwest bank.Attempted to contact the person who opened my account multiple times. No follow up call.Attempted to contact the bank manager. No follow up call.The representative of their collections department stated that I refused to speak to someone at the bank (while during those calls I kept asking for them to transfer me over to someone at the branch whom can help).First midwest has lost all credibility and will not trust my money with them due to these lazy and unethical business practices.Joliet tire & autoIf these overdraft fees are not waived. I will leave this review on your Yelp, Facebook and every other place where I can leave a review. I still can't believe that being overdrafted by your service fee allows you to charge over 190$ in over draft fees.To put this into perspective. -$5 will cost you over 200$. Which is roughly 40 times the debt!
