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November 2023 by Hannah Batuzich
I highly recommend Hawk! I’m so glad we decided to stop by. Juan is awesome!! He’s very kind and honest. He worked with us so I could get the car I wanted most. I absolutely love my new car and I got it for a great price. I’m very happy with my experience. If you’re looking for a new car, definitely stop in to see Juan! ?
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November 2023 by Aaron Bareither
Had a wonderful experience with an unexpected issue with a brake sensor. Called them to inform service sept of the issue & was told to come right in. Had a little wait but was able to get the issue resolved quickly & at no cost. Great diagnosis & communication all around.
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October 2023 by Krystal Dinwiddie
Jeffery and the Service Manager were phenomenal in helping me with a very scary and confusing situation for my Outback. They really made me feel like a part of the Subaru family. I recently relocated to the area and all services here have been so great! Thank you Jeffery
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October 2023 by Manuel Haro
Always such a great experience from start to finish! We took our Ascent in for service and they found an oil leak and jumped straight to action. The service rep kept us informed the whole time and we always knew the status of our car.
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October 2023 by william wright
Recently bought an Outback from Hawk and I have nothing but great things to say. First the, car arrived in perfect condition and meets all my needs (and came in at a good price). I worked with Josh (salesman) and he was awesome. There was no pressure and he explained everything. I would go back and buy another Subaru from them in a heartbeat.
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September 2023 by Sean
If I could give this place 10 stars I would. I’d like to thank 2 service members that truly went above and beyond, it was Luis and Kelvin. They did everything possible to help me with my car and provided full transparency throughout the whole process. This dealership is an hour away from me and I will be taking my WRX back here for any future services. They truly made such a big difference.
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August 2023 by Joshua Falk
Hands down, the best dealership I’ve ever worked with! This time around, Andres and GM Chris made it easy to get the vehicle I really wanted. The staff and service at Hawk are absolutely top notch!
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August 2023 by Cathy Odell
Turned out to be a great experience. I had dealt with Hawk in 2015/16 and wasnt happy with the customer service, so was hesitant to shop there again. Chose Hawk because its close and they had in stock, a couple models that we were looking at. Andres was very helpful and courteous and has made follow-up calls to see if I have questions and to make sure I'm happy with the purchase.
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August 2023 by Devon Bice
4 months ago I bought a brand new 2023 Subaru WRX from Liz. The buying process was incredibly easy and Liz was amazing & accommodating. Today I went back for my 6000 mile oil change & check up. My service representative was Renee and she was equally as amazing. Made my check out smooth and simple & was very receptive to questions, comments & concerns. Will continue to get my service done here.
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July 2023 by megan m.
Just purchased my 1st Subaru after looking for a year! We tried two other dealers and got nothing but BS. Adding on " dealer warranties" telling us the " Costco discount is going to expire" among other lies. Andres at Hawk was kind and not pushy. He was very pleasant and straightforward to work with. Made sure we had what we needed, was upfront with the price and didn't push any extra accessories we didn't need onto us. Also, gave us exactly what CarMax quoted on the trade in without a negotiation. We've already recommended him to our neighbor whose looking for a Subaru. Worth the drive from Villa Park.
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July 2023 by Lorena Guerrero
Recently bought a certified used forester. I’ve had a couple of issues -they’ve been addressed without hesitation. Working with the service department has been a very good experience- working with Donna TranGonzalez has been a great experience. She listened to my concerns and addressed them. I asked her to ask upper management to look into something and she did it and she came through. I greatly appreciate everything. Customer service at Hawk Subaru Joliet has been great. I’m happy I bought my Subaru there. Highly recommend.
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July 2023 by patricia linder
Was shopping for a car, went to the wrong place 1st but luckily my Daughter bought me to Plainfield Hawk Subaru, when I walked in I met with Chris the Manager, my Daughter explained my situation to him he is a great guy, and said no one should ever have a car buying experience like that, he then called an assistant over and had him pull out 2 cars for me to look at and more if I needed, but I the first two were fine, the man who helped me was named Ray and had only worked there a short time but he sure caught on quickly because he hooked up my starlink and went through all the new features on my car, huge thanks to Ray.alsoSean the paperwork guy you make the work you do look so easy while chatting with the customers, you too deserve a big thanks.If you're looking for a good Deal a good car this is the best place.
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July 2023 by Coach Taylor
We had service done on my wife’s Forester. From scheduling the appointment to picking it up, everything was done professionally and with excellence. Everyone was friendly and the service was great; even the donuts were delicious!
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July 2023 by Craig Theimer
Service is wonderful. Jeff is extremely knowledgeable and always gives straight information and answers. Very clean and great waiting area. My car is always well taken care of. I do like the new video they do during the inspection.
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July 2023 by Nate King
I've been taking my Subarus here for a few years and have never had a bad experience. Recently I had the pleasure of dealing with Luis. He really went above and beyond to make sure that I was taken care of when some extra time was needed to resolve an issue with my WRX. He got me set up with a loaner at no charge and went out of his way to make sure I was updated with the status of the repair being done. The technician who worked on my car was awesome as well. I would definitely recommend this place for service. Easy five stars.
