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January 2024 by janie lawson
I have spent the better part of 3 hours trying to schedule 2 appts well in advance of testing needs and the system just circles. No wonder people walk in.
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January 2024 by Corey Haas
Might be able to find more qualified phlebotomist elsewhere. The one we experienced went on the side of the arm (that’s a first) and told us to drink more water when she couldn’t find the vein. Very painful and bruised. Also can not get an actual person from the location on the phone.
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December 2023 by N A
This location has one competant woman working here and she is a Godsend (the fair-skinned lady with the red hair). Every other time I have had any other employee assist, they are rude, do not make eye contact, and have no notable compassion.The only reason I use this location is because of its close proximity to one of my residences.The women working here always try to dismissively use the excuse of being short-staffed for this location's short comings, but it is no excuse!!
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November 2023 by Jasmin Uribe
I had the best experience today getting my blood drawn by I believe her name was Michelle she was so nice and she was so understanding with my fear of getting blood drawn after having bad experiences the year before, and as she drew my blood I didn't feel any pain. The appointment process online is so easy and checking in was so fast as well. They send you a confirmation and once you are there you click a link they sent you so that you could check in. My appointment was for 11:40 I was literally out within minutes. Will definitely come back now that I was made to feel at ease this visit.
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November 2023 by michelle johnson
My mom had an appointment at Quest Diagnostic on Hammes in Joliet,Illinois, from the moment we walk through the doors the ladies there were professional and very helpful...I would like to give a special thank you to Mrs. Anna she went above and beyond to assist my mother.
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July 2023 by Nikisha
Extremely rude! No one is at the desk. You need to check in & get an appointment to drop off labs! Don't come here.
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June 2023 by Trena G.
Oh my every time I walk in they are so friendly and kind. Kidzie Alicia has both drawn my blood. They are so good. I drive 20-25 min hear because the place I go to you wait for hours. Here you make apt online check in on mobile app! And it's so easy! I apologize ladies if I spelled your name wrong. You guys are the best! I had thought I did a review last time I was here. I couldn't find it!
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May 2023 by Mrs N.
There was no way to contact the lab prior to visiting to make sure they had the doctor order. The attendant who drew blood was REALLY unfriendly. She gave no info about when I might receive results. It's been over a week and there is no way to call and find out where my results are. The site also does not show any results as pending. The service level is really poor. The prices invoiced on the doctor-ordered tests are much higher than the prices shown for ordering them yourself. The only thing good I can say is they were fairly quick and self-check in is easy.
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April 2023 by Natalia Tomczak
I had my blood drawn yesterday and had a wonderful experience. This was my first time here and the phlebotomists were so kind. I had Alicia and she was amazing! So kind, extremely helpful! And made me feel at ease. Thank you!
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March 2023 by Jordan Savage
? This lab is quick and easy. You can schedule all your lab work online too. Which makes it easy to fit into busy schedules. The phlebotomists are always very helpful and friendly. ? This is rare compared to other labs Ive been too. When you walk in you just have to check in on the stand and answer a few questions. Super easy process and it eliminates unnecessary waiting.
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February 2023 by Noelle Mines
I’ve been coming here for years. Unfortunately today will be the last time I use this location and it is only 5 blocks from my home - the staff is extremely unprofessional. How unfortunate to have a “medical” type profession working and in business under these conditions. Be ashamed of yourselves - rotten and rude employees . I would give zero or negative stars if I could . ?
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November 2022 by Deborah Smith
I am a difficult draw for bloodwork but Kizzy got it first try. She is awesome!!!
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August 2022 by Valerius Greenlaw
I understand according to the other reviews that this place tends to have issues, HOWEVER the phlebotomists I had were extraordinarily kind and patient. I tend to have issues when getting my blood drawn but the folks workin' here were really understanding. We were joking and chatting and it was really nice.
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July 2022 by Dieter Unrath
Was in and out within 5 minutes and I was a walk in. Staff was friendly.
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May 2022 by chad pickett
I arrived 10 minutes after they opened, and there was a massive line for the kiosk. I didn't get registered until after 8:30. I chose the text option and didn't get texted back until after 9:30. I'm diabetic and couldn't wait that long. They are obviously having a staff shortage.
