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March 2024 by Danita Bergrud
Do not like the customer service in this place at all. The woman at the front with the shaved sides on her head and the Funky gauged ears was quite rude and smug to me just now. Never had a problem returning any clearance item. Ever. I have a 2 inch thick pack of receipts from Torrid. It has been my favorite store. But you know what after today. Forget it. There's other Torrid stores in the vicinity where they have incredibly beautifully nice people. I might be back if you get some customer service oriented people working there.
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September 2023 by Ambar Campos
I love this location. The staff is incredibly helpful and kind.
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June 2023 by Regina Gaffney
Always helpful staff, nice selection.
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May 2023 by Beth Steggerda
I was very skinny before I had a baby a while back, and I have struggled to lose the weight since giving birth. I do not care about the number on the scale or on my clothes, but to say going from a size 2-4 to a 16 hasn’t been jarring would be a lie. Nothing is made to look flattering in my body type. I’d never heard of Torrid until I wondered in a few days ago. I was overwhelmed and didn’t know how to shop for things that will flatter my new body shape when the employee working that day, Dawn, asked if I needed help. This SAINT of a woman watched me burst into tears as I explained my situation before helping me determine my correct size and find things that look nice on me. She made sure I felt comfortable and I couldn’t be more appreciative ❤️
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May 2023 by Jen Witkowsky
15/10 for the customer service at this location!!! Soooo helpful, compassionate and friendly.
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January 2023 by India Williams
After walking around the mall for hours, I stopped her just to see what type of clothing items they had. It seems to be some good options. However, my feet ? started hurting. Immediately, I changed my mind and began to walk out the door so I can go to Toe Heaven. However, I was greeted by one of the women and told about the deals. That was awesome! Torrid will be my first stop before I get tired.
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December 2022 by Richard Hays
Didnt find much of plus size clothing.
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November 2022 by Shannon “Norah” Medlin
Came here to pick up black cable knit leggings. Everything else I looked at was "almost". Much if not most was just too expensive for not enough quality.
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November 2022 by Norah Shannon
Came here to pick up black cable knit leggings. Everything else I looked at was "almost". Much if not most was just too expensive for not enough quality.
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August 2022 by Amanda Alias
I love the joliet torrid. The staff is always so nice and so helpful. I wish torrid still offered maxi dresses for those of us that are 5' though. The sizing is pretty consistent so I always know how things will generally fit me if I don't want to try on. I love they go that extra step to call when it's time for torrid cash. Also this store is always clean, but size 2 and 3 sells out fast.
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August 2022 by J Wood
Great clothes for bigger curved women. Just a bit expensive but well worth it
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March 2022 by Angie Glenn Holmes
All the ladies are very helpful. Even with online orders.
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January 2022 by Lisette Garcia
Torrid girls always take care of their customers. Always ship to store so if something doesn't work they will make sure you are taken care of.
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November 2021 by Judy Hook
Well it was my first time ever going in there I really don't go to the Mall. I went to Is Victoria secrets to get a new bra there was something going on and couldn't take anymore people so I was headed to JCPenny and I was walking by the store thought why not so I went in was very happy with the services. They were very friendly and helpful to me. I am very happy with what I had Purchased.
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November 2021 by Jessica Flanagan
The people they have working now are so nice compared to the employees of years past...I definitely enjoy my shopping experience now and appreciate their kindness
