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January 2024 by Aaron R.
Me and the wife upgraded phones and had a very nice and easy experience! We had Brian. He was very helpful and knowledgeable about our phone transfers and told us everything up front , with No hidden agendas ! The rest of the employees were very helpful and nice also. Me and the wife will be back for any other needs and questions ! Great job !
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November 2023 by Ryan M.
I can not post a rating on the provider yet but I can on the people the "work" (scam) at this store. Let's start with day 1 11/12/23 I go in looking for 6 new phones 2 iPhone 15 pro max. They have one and need to order the other one cool no problem. Then 4 14 pro max 128 gigs they say they have 4 and then Itzel tells us to get them at the online price we have to order them and we can still get 5 phones done that night again cool, but we have to hook my phone up to create the new account since we were switching from att seams kinda shady. She switch's my phone and creates the account. Start buying all the other phones and guess what they only have 2 of the ones that we wanted. I felt trapped there as she already switched everything on my phone provider included. Itzel Then says well I can give you 2 of the 256 gigs nothing was given she even charged the difference for them even though she made the mistake of not going to look. She also put the wrong number on 1 of the bigger phones so I needed to go back. Now day 2, 11-13 my wife decides that it's not fair for 2 kids to have more storage and talked to Itzel and again no problem I'll just swap them out for you. Get there and Itzel is with someone some guy starts doing everything for her and it's another $108 more each phone. So after listening to all the B.S. that came from her mouth for 5 hours yesterday and today I'm now very pissed and I make the comment that I HAVE THE TEXT THAT YOU SENT SAYING THAT YOU WILL SWAP THEM NO PROBLEM and I spent $700 with all the accessories and never got the 30% off of those yesterday and now I need to spend more when she lied about having the 4 phones that I went in for in the first place. She then stands up and starts yelling at me that she didn't lie so then the manager I think his name is Rafael walks out out of the back room with his chest puffed out with 4-5 other guys like he is going to attack me and now my daughters are scared because of this and go and stand by the door. I yelled at him a little also because he showed threatening tendencies and a gangbanger mentality with his little group of guys (mob) and also explain the laws when it comes to financing products. I did bite my tongue after and told him I will be calling the FTC and the CFPB for their deceptive practices and misinformations on what they were doing for me. You tell someone one thing you have to honor that when there is anything that is financed. His response that not on me that's the finance company. Well you can look it up you are selling there financed products you should know the law you have to be very transparent and not tell lies that can lead to jail time and or fines. Oh and the burden of proof is on all of you. You as the manager, Itzel as the sales associate and your company not me I just have to be the whistleblower but I do have all the proof in text and on voice recording from day 1. You guys are nothing but con artists and wanna be gangbangers. Good luck those qualities will get you far in life. Update day 3 11-14the 4 phones for the kids still don't work we can make calls and send text on wifi only. When I call them their old phone rings. Verizon says it's the eSIM from previous provider, previous provider says that the port to transfer the number was not completed by Verizon employee. The compete incompetence is unacceptable. The owner of the store needs to do something about this and I'm not talking about a useless response to this. Get rid of them incompetence in your store. They are attached to your business name and the reviews don't lie. I just wished I saw them before I went in I would have never spent my hard earned money in that store and as long as they are there I won't again. Updated day 10 11-21 still dealing with issues we finally fixed the kids phones. After 4 more days on the phone with Verizon they the nice lady figured out that the port was not completed by the store employees. Good luck to anyone that has this store do anything for them.
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November 2023 by Lia Perez
My husband and I are in the process of switching over phone carriers. We went in today 10/26 around 11:00 A.M. to finalize the switch and unfortunately the person who helped us at the first visit was was not there. First walked in and Carolina was polite and tried her best to her ability and knowledge. I can’t be mad at that! BUT!! We had another employee (Claudia) talk to us across the room ….wait sorry…yell at us from across the room to download an app to get our transfer pin and account number. I kept looking over to her and nonstop dirty looks and she kept text messaging the other employee helping us. At one point she walked over snarled and said “ interesting.” And walked away and said something under her breath and walked back over to the other Verizon employees. Why is she frustrated with us? How did our visit affect her to the point she acted like a child? And according to my husband this is NOT the first time she has behaved this way towards customers. Wow!! Shocking!! Sarcastically speaking of course. It’s very disappointing that customer service behaves this way especially when phone carriers do not make it easy for us to transfer lines/accounts. This visit was frustrating to say the least and overwhelming. And no nothing was resolved and now we are stuck with phones and an apple watch that does not work.UPDATE:Went back into Verizon after Carolina sent us to speak to Tmobile and did not resolve anything with them as well. Walked in and Jose M. took “care” of us. The audacity of this man to answer his phone in front of customers! After talking to his mom he came back to tell us he would give us $19.00 for our iphone that we were trading in. My husband was upset because that is NOT what was told to him in the first place. You could imagine how upset we were and then my husband asked for his district manager name and JOSE said “ I’m done here. You can leave!” And proceeded to kick us out and then he said “ You can look that up on our website.” What!? Are you kidding me? A MANAGER?! And come to find out all of them are managers including Claudia who laughed the entire time.The only good thing that came out of this was that we reached corporate and they adjusted our bill and gave us the credit we were told we were going to get in the first place. The gentleman was compassionate and empathetic to our frustration. So thank you!! BUT FOR THIS LOCATION!!! Don’t expect anything but bad and unprofessional service. I don’t understand how JOSE M. AND CLAUDIA R. have been there this long! The previous reviews DO NOT LIE. I’m hoping corporate does some serious damage control because this location will NOT flourish with employees like that.
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August 2023 by Summer P.
Went in on a busy Saturday to upgrade my phone and had the pleasure of working with Brendan. He is a true reflection of excellent customer service. He was engaging, offered products but was not defensive when I declined. He made sure that I was completely satisfied with my new phone before I left. Even though the store was busy, every customer was being greeted and the manager Tim was on the floor working with the associates. It was a great experience from beginning to end.
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August 2023 by Judy Liesch
Nice store. Very knowledgeable and helpful employees.
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July 2023 by Jessica S.
I'm tired of dealing with Verizon they don't care about their customers. All they are trying to do now is locking in customers and then they make mistakes where then they force their customers stay longer. I went in and added 1 line then a day or 2 same year same month while the promotion was still going ADD one line get a Phone for free I added 2. I called because they didn't follow their protocols and I was getting charged for 1 line I called they said it should reflect we are paying now I'm being told the agreement was never attached supposedly it was a system issue. I'm forsure thinking my 2 lines contract will be over in august i can either upgrade or get a better deal somewhere else but I had thought my service I never had an issue I'll just stay the service is great but then I noticed my contract got extended 5 more months. But I didn't care because I'm staying though what I didn't like was customer service giving me ticket numbers and never solve my question concerns or issues... Horrible customer service I'm forced to stay with Verizon even tho Verizon is making payments on it but because of the glitch or whatever I have to pay for the mistake if I want to switch carrier but see if I want out I wouldn't have to pay if my contract is already initially over but somehow they extended 5 months and if I want out I have to pay even tho my contract should of been over already so now I have to wait to have Verizon continue to pay and like I said I am FORCED to stay if I don't want to pay for those extra 5 months that they added. But since I'm over their BS i will pay for Verizon's mistake and get out!!!!! If verizon will recognize and acknowledge it was a mistake on their end that my contract is over and fix their mistake me being their customer I wouldn't be upset but I'm not going to let them make me stay and I'll pay for the 5 more months they added even tho I have one option stay with Verizon and not pay even tho my contract is over. But yet it was my fault for not checking my bill according to what customer service told me so apparently it's my job to make sure they are doing their job I know people make mistakes but I'm bringing it to their attention and corporate doesn't take the initiative to fix their mistake!!! Since customer service didn't fix my issue and nobody care I'm out VERIZON doesn't care about their customers!!!! Goodbye!
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January 2023 by Bill C.
Verizon store for the most part is OK, but it's a corporate store that has NO WAY of contacting them directly if you have a problem or question. Sure they'll service you and take your money, but there is a major "corporate block" on aquiring any contact info on owner, manager, or district manager. The "expert" I spoke to "had no information" I requested, couldn't contact the store for me, and could only add to my "report". Go to a non-corporate store, it might be more customer service oriented.You'll see the owner's scripted response below. It will not change a thing as again, the corporate roadblocks are in place. She should have given the direct number to her or her store, as ALL the numbers on-line now to contact the store go right to the corporate switchboard.I will never go to this store again.
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January 2023 by John Adams
Nice store, Damien was excellent.
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September 2022 by Robert M.
We switched over to Xfinity mobile since they use Verizon's infrastructure, was cheaper & figured if we didn't like it we could always switch back. Well, not a chance now! After we switched, I realized I hadn't changed Disney+ or Discovery+ from the verizon plan into my own account. I went to Joliet Il store & spoke with guy who said he was the manager who said since my account was closed they had no way to get into it & couldn't cancel them, that I would have to sign onto them & cancel myself. He wouldn't listen when I tried to explain that I tried but each told me I had to go through my Verizon account which no longer existed. He said call Disney & Discovery & they would helpMe. Disney & Discovery both told me that since I had gone thru 3rd party(verizon) that they couldn't cancel the service that Verizon would have to do so.To cut thru the bs..... I made 3 more trips to 2 different Verizon stores to try to get help with no no luck. One even connected me via telephone with Disney who told them the same thing.I went home called Disney again & a young lady kept saying Verizon wasn't treating me right! She set up a conference call with Verizon & hung back silently, listening. I explained to This verizon rep the same stuff & when he started to bs me again, I told him that we were on a 3 way call with Disney. I then suggested that Verizon listen to Disney & just cancel my subscription to Disney plus & Discovery plus. After about 10 minutes he came back on the line saying both subscriptions had been canceled. I thanked him fir finally doing his job and goodbye. He hung up. I thanked the Disney rep who really helped me out & going above & beyond.I did then create new subscriptions.Verizon can kiss my butt and it will probable never get another penny of my money!!!
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July 2022 by Kennedy P.
My family and I needed to ask some questions about upgrading to a new iPhone and our experience was great! We walked in and were put onto a waiting list then we were assisted by Elijah who was awesome. He was patient and helped answer our questions about upgrades/plans/internet/phones.
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March 2022 by John O.
If you enjoy smart assed 20 something, being condescending this is your place. Not doing anything to retain a 20 year customer who is looking for a new phone is an interesting tactic. It's like he believed he's the only phone provider on the planet.
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March 2022 by Justin A.
One of the worst experiences on just trying to simply change my service over from another provider.The manager and his staff are not communicating with one another. Making it a terrible customer experience. Stay far away from this location.
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September 2021 by Dave E.
Shortly after we left a few reviews, including this one, we got a call from the GM of this location. He promised to handle it and he gave me his personal number to take care of us. 4 months later and no resolution. Voice mails go unreturned. He totally ghosted us. At this point...how much more do we take? Lies, deceptions, and we get stuck paying far more than we were told...and no one in Verizon's corporate ladder seems to care. BUYER BE WARE.