Visionworks at Westfield Louis Joliet Mall is a reputable optical retailer offering a wide selection of glasses, contact lenses, and prescription sunglasses for men, women, and children. Customers have praised the store for its excellent customer service, especially highlighting the care and professionalism of the eye doctors. Dr. Nisha Jani-Konduri received positive feedback for her attentive and friendly approach during annual eye exams, making the experience enjoyable and thorough. The assistants are also appreciated for being helpful, patient, and kind. However, some reviews mention inconsistent experiences with the front-end staff, noting that a few employees appeared not to be friendly or overly helpful, which detracted from the overall experience. Despite this, many customers still recommend the store and express satisfaction with the care they received. The store accepts numerous vision insurance plans and encourages scheduling annual eye exams to maintain eye health. Overall, Visionworks Westfield Louis Joliet Mall is seen as a place with high-quality products and caring staff, making it a recommended destination for eye care and eyewear needs.
I love it here they have a great variety of frames and the staff is always super friendly and helpful! Katie G was so sweet and made my visit fun and quick ! I was a few minutes late but they still got me in quick ! Thankyou
January 2026
First, let me say Katie is the bomb diggity. She’s honest, genuine and the best personality! She helped me pick out my glasses and guided me to a pair less expensive even though she works off commission. Rhonda from intake, super sweet and awesomely friendly.
January 2026
Very prompt with appointment time and staff was friendly and knowledgeable
