-
November 2023 by Aanyah Salamanca
Thank you World Kia in Joliet for my new car for the second time. Thank you to Rudy and Edward, They made the process very easy and gave me a good deal for my preferences. If you every need a dealer I highly recommend Rudy and Edward they were amazing and so helpful. Thank you 100% recommend
-
November 2023 by Dru C.
my car broke down after not even 5 years and I went in to find help after I paid for the extended warranty and I was told they would get back to me but no one has. I see all car dealership do is lie to customers but when things get real they don't keep their word. I want to know where's my money from the extended warranty that I paid for and haven't received? I paid over a $1,000 and no one has helped me fix this truck or trade it in but I paid for the service. I thought camille the manager was a nice woman because she's normalmy nice and always smile but where's the heart when customers cars/ trucks break down for no reason and they have a warranty? what a rip off this place is and a bunch of liars! I would never treat anyone this way for a sake because I truly do have a heart and I care! I don't mess people over for a sale!
-
November 2023 by Yaritza Torres
Dominick was AMAZING! Whatever you need make sure to ask for Dominick!!! He was very patient, went above and beyond my expectations to make sure I was in the car I wanted. He did not push me to getting A car… he took his time to make sure he got us in THE car I wanted. He’s very good at advocating for his customers, and knowledgeable about the vehicles. Please see Dominick next time you come to World Kia Joliet. Thank you for the amazing experience.
-
November 2023 by Faneto S.
I've had the worse experience ever I've talked to multiple sales representatives they told me I need to put money down and drive the car the same day and I did everything they ask for they made me purchase insurance put down payment without getting the bank approval and the car had accidents they never showed me the car fax or told me anything about it until I asked one of the sales rep to show me the car fax and they insisted it's a minor damage not a big deal they made me wait the whole day my appointment was at 1:30pm I walked out with nothing the next day I was supposed to receive a call and I never did I tried reaching them many times everyone says they busy with customers and has no clue about what's going on after multiple tries they tell me the bank needs more money down in order for you to get the car I've wasted money time and energy with these people the communication was awful they just want to make a sale out of anything I don't recommend this place to anyone.
-
October 2023 by Deb B
Courtney was my salesman and he greeted us when we arrived and after finding out what I’m looking for took time to show me several different vehicles. He is polite, patient and all around 5+ stars. I will recommend him .
-
October 2023 by Stephanie Johnson
If I could give negative stars I would. I had higher hopes when I originally talked to James. I was told I would have a lower interest rate than the one I was given (over 10% difference) I was also told a newer car might be the best case scenario, based on my pre-approval. I ended up financing a 18 Hyundai Sonata with Chris Sutor. I was asked about three times what the highest price is, telling him three different prices each time as I felt pressured. He kept saying, “oh well what if you find a car you really like? Like you really like?” Turns out I don’t really like the car I got, and it didn’t even meet my expectations James set me up for. I was financed a larger amount than the one I was pre approved for, so why the interest rate is so high is concerning. I felt highly pressured to get a co-signer. It was necessary for me without a down payment, though I was asked six times after ensuring I didn’t have anyone to co-sign. Finally they asked if I could do a down payment again. I felt highly pressured the entire time, as I heard “they fought for these lower prices”. My favorite part was when he said, “you need a car don’t you?” It’s my favorite part because it’s actually comical. I told him I have a car, which he said was a decent car still. Not only that, but after being forced to give a review, I was pressured into changing it from a three to a five star review or “several people will lose their jobs”. Well, after all of the pressure I caved in and purchased the car, which is already not starting. The seller was so quick to pop the hood open, I didn’t even notice the huge chunks of paint missing, just barely painted over, not even buffed. I admit I should have taken a better look at the car, but I felt rushed and pressured. There’s so much to this story I don’t know if I can fit it all! The seller was very misleading and didn’t even know what he was selling. The first car I saw was a 18 sportage. Once we returned from viewing the sonata, he told me he didn’t even realize the long scratch on the driver side door of the sportage. I had asked him previously about the car fax, as I had noticed and he said he doesn’t think it was in any accidents. Since he supposedly didn’t notice the scratches, I asked him if he noticed the bumper scratches or if those were new. Now on my Hyundai the paint is already chipping, because they did a poor job of covering it up. Chris immediately opened the hood then he immediately brought me around the car, so I didn’t even notice the chips. Not only all of this, but the car was still dirty. To top it all off, Chris is now ignoring all of my texts in regards to the vehicle. When I bought it I was told that it was “just sitting” in the lot, but after reviewing the car max and everything else, I realized that was just another lie. The insurance lady also asked why there’s so many “kids” buying cars today. Girl, I am 23 years old. Respect your customers. Also the blue book value of the car is about $10,000, when I paid over $16k. When I told the management about the chips on the car not being reported on carfax, she said it wasn’t necessary. Even though that severely changes the purchase price. I was also told that the first payment would be due 45 days after purchasing, but now that I’m looking at the financing agreement sent from the bank, it says 30 days. I don’t know how many lies I was told, but either that salesman doesn’t know how to do his job or they are using very unethical practices at the dealership.UPDATE: I took my car to get an oil change because there is still white smoke coming from the exhaust. It turns out the car was not “just sitting” and that there is a leak and my oil pan is at risk of falling off. I called in hopes that they would fix it, and they told me there’s nothing they can do even though they lied about the smoke being from the car “just sitting”. Not only that, but after taking my car for its first car wash, the nice paint job they did really started to peel off. Honestly, what a joke of a dealership. “A few bad reviews won’t matter over all the good ones”.
-
October 2023 by Lisa Fields
Travionte was a pleasure to work with. He was straight forward and honest. He answered all of my questions and never gave me the feeling of “getting the runaround” which often happens at car dealerships. I highly recommend that you speak with Travionce.This actually was one of the best experiences I have had at any dealership. I can't express how kind, and honest he was about each deal he closed with us.He has such a positive attitude even while the Tellurides were selling like hotcakes. We bought 3 cars from him this past weekend .The pictures tell it all.?We were blessed .He will always be in our hearts. He treated us like family. ❤️
-
October 2023 by Dominique Recchia
So let me start by saying my sales rep Courtney Bell was so extremely patient with me. I was VERY particular in all my needs and was struggling with making a decision between two vehicles. He went above and beyond showing us different vehicles, specs, and what they had to offer. He even went the extra mile to work with management and finance to get us where we needed to be. Informing us every step of the way. He would reach out and respond quickly as well. We have purchased now 3 vehicles with this location and Courtney has given us our best experience. We ended up going with the 2024 Kia carnival Sx and can’t wait for our family road trips. Thank you Courtney!
-
October 2023 by Timothy O'Dell
Between the all-star team of Rick and Rudy, you’re in good hands. Rick greeted us immediately and provided us with wire-to-wire care and attention. Rudy ran wild between three-plus sales desks. Never fatigued, he provided great service for us in English and also for others who did not speak English as a first language. He’s attentive, personable, and supremely talented. Rick was great and is a welcome addition to World Kia. Plus a shout out to Life Size Prop Shop, the coolest shop around.Even today, dropping off a title with a sale already complete, Rick and Rudy took the time to talk to me and my son, see how we were doing, and emphasize that we need to come back to go over the car’s features. They want to provide us with a great experience, even after the sale is done.They know their next sale from us is ten years away, but they care and know relationships matter. They know our experience today means our friends may visit tomorrow. They won my business this weekend and they have all of my future referrals. Well done, Rick, Rudy, and World Kia!
-
October 2023 by BrookField Angler (BrookFieldAngler)
Just bought a new Telluride. Paul and Josh are simply wonderful. This was, by far, the fastest, easiest, and most pleasurable new car purchase I’ve ever had. I can’t say enough good things!
-
October 2023 by Kim J.
I signed a contract with this dealership for a car. They never took delivery of this car because they said it was because of the bank but they took my down payment, insurance money, and signed contracts. They gave me the run-a-round about why they could not give the car to me but they took my money, I paid for the insurance and the bank says differently from what they are telling me. They will not give me my money back and still not return my calls.
-
September 2023 by Ball S.
I got my car here and they fucked me on the payments but that's besides the point, i show up there for an oil change and i had to wait 2 fucking hours for an oil change?!? that is complete and utter bullshit, this dealership will never see me again
-
September 2023 by rodney w
******************* did a great job helping me today inside the dealership
-
September 2023 by Ella C.
Dominick is a horrible salesmen ! I had the worst experience with him he was distracted the whole time and not able to answer any questions. would not choose to work with him on finding a car again.
-
September 2023 by Kelly McDermott
Was very concerned about buying a new car in this economy. I did my homework and knew what I wanted but had never purchased a Kia. Dante Lloyd was my salesperson and he was fabulous! Made the process quick and painless. Made sure I was taken care of and was also sweet to my kiddos! Highly recommend!