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August 2023 by Ashlee R.
Lazy fucks never answer nor help with anything hire new people, always have had the same issue with them
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February 2023 by Taylor W.
Apparently they just close early because they feel like it? Supposed to be open until 5pm
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August 2022 by Jenifer G.
sucks!!!! put you on hold for 30mins to never get back to you women is careless and rude
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October 2021 by Sandy N.
Lazy people that don't even look up to help you. " do you need a receipt or something ". YES, that's why I'm here knuckle head. I said thank you , she didn't even look up. Eyes back on her phone. Lazy a*** Don't work if you don't want to be there.
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January 2021 by Carmen R.
First time using this location. Where do I begin. Gets 1 star for the relatively short lines and wait, otherwise a filthy location. I had to pick up a package that required a signature for delivery. The USPS carrier in my area, never made an attempt to actually deliver it to me, as I have video footage showing no one came to my door to ring the bell. I then made arrangements on-line for pick-up instead only to go in for pick up, AFTER confirmation it would be there today, to be told package was not on site. The number they give you to call, 323-262-0361, is useless and no one answers. After calling, 7 times today, I finally get a live man on the line who tells me he basically cant help me because the carriers are not back from their routes and he is getting ready to go home. He doesn't bother to ask for the tracking # to my package nor does he offer to look for it. He basically told me to call back another time and that "he only took my call out of the goodness of his heart". Im not sure what the disconnect here is. These are our tax dollars at work paying for these "fine customer services" ? Is this what we deserve? TRULY, there is no excuse. I understand COVID is placing a strain on us all...but a little phone customer service is simply just manners.
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June 2020 by Jackiee R.
I hate writing bad reviews but the man that works there, he is always there and is super rude. This usps is 5 min away from my house and I have to drive 30 min to go to another usps in order to avoid this one!!
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April 2020 by Jessica M.
They're always so nice and helpful here, that's all I really expect for great customer service so thank you to the post office!
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October 2019 by Nancy W.
This post office is right near my house it can get quite busy during the afternoon and lunch time there seems to always be aligned but the staff is a tentative and it moves quickly. I do a lot of eBay selling and never had a problem sending items from this facility. This post office is right next to a Dollar store so the parking lot gets a lot of activity. The post office is open from 9 a.m. to 5 p.m. on Saturday they are open until noon only and are closed on Sundays.
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October 2019 by Dan A.
I was having a problem with the online reservations system on USPS, and was trying to schedule an appointment at the Winter Springs or Casselberry office. When it didn't work, and no one would pick up the phone in the branches, I submitted an online request to be contacted. The online person INCORRECTLY routed my inquiry to the Sanford branch. When the guy from the Sanford branch called me, I told him this, and advised that he can let them know it was routed incorrectly and to have them route it to the correct branch. The guy from the Sanford location then proceeded to argue with me, and tell me how I was wrong about it being routed "incorrectly", since my home was in their area. When I asked him "so do you do passports at your location?" and he responded with "No", I reiterated, "then my request was incorrectly routed to you, because you cannot help me". He then proceeded to argue with me further, and suggested that I either waste my time driving to Casselberry or Winter Springs, and waiting in line to talk to someone about making an appointment to then come back another time. He then also suggested that I drive to Ocalla for some reason. I will not waste an entire morning of my time, because he refused to do his job, and send my inquiry back where it belongs.
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September 2019 by Valerie T.
There is often a queue. Try not to come at busy times. Doesn't have a machine to label your own packages (in 2019... why??) and last I checked, they don't label at the desk either so get that done at home or buy their overpriced labels to handwrite the addresses. The best thing about it is that the employees are very nice. I would only use this post office to drop off pre labeled packages because, otherwise, it's a huge pain in the butt.
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August 2019 by Eduardo S.
Been coming to this post office since I was kid with my farher, Olivia and Andy are always there to help me and they try to help me as fast as they can they dont like to keep their customers waiting so I make sure I have my parcels ready. They also give you the best advice to make sure you get the best postal expirience.
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October 2018 by Zulema C.
I llove the folks here. They are sometimes rather unfriendly but they do their job. They help you as much as they should. It's a post office you really can't expect too much. I'm just grateful of their hours.
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September 2018 by Antie C.
Were do I start the women are rude I had a report a package stolen then they try to blame me I had all my receipts saying I did great on addresses everything so I got my package back now number 2 problem I ordered a package n now I make sure the notifi me when its here so today at 4:45 PM September 18.2018 u guys threw my package on my yard damaged it instead of opening my front gate and leaving it at my door and let's make it clear I have no dogs or pets this is the 5th time u have damaged something of mine and have no care for other people's personal stuff ur job is to deliver with out damaging I was told by the investigators that I was the 30th person that had reported damage and stolen packages for everyone reading this I know I sound rude but it has been going on for 2-3years none stop
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August 2018 by Adriana A.
I moved to Sanford and the next day I ordered, AND PAID FOR, the mailbox keys. I was told that I would have it in 2 to three days. It's been over a week, and nothing. After one week I was assured that someone would change the locks "today and stop by to give [me] the keys". I stayed at home, waiting, and nothing. This is terrible service. I paid for services that were not delivered, I was lied to, and don't have a way to retrieve my mail.
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May 2018 by Joanna D.
This old guy around his late 50s has such bad manners. I asked for a receipt to confirm that I return my package in. This old guy gave me the worst attitude and talked to me like I was a dumbass. He told me to take a picture of it because thats the only proof that he will give me. I don't know how they keep people like that. UPS never had a problem with that and always offered to ding the package and give me confirmation.
