May 2018 by Shelli S.
Been driving by and noticed that they sold bike carriers that fit into a hitch. I stopped in to check if the carrier they sold would fit on the back of our Jeep Wrangler with spare tire (32s). The short blonde guy asked if he could help, I explained what I was needing and he said they are over there. I asked pricing and he said they are on the rack, I looked and the pricing was not where you could see and the employee was oh s*** let me look, ok that one is 150 I think. I explained what I was needing and asked what time they close and if my husband stopped by could he see if the carrier would work? Employee said well we could measure I guess. I asked did they have the 4bike carrier in stock, employee said I don't know and stood behind the counter, I asked could he look so I wasn't wasting my time sending my husband, he made a blowing sound and went and checked. Fast forward 5 HRs and my husband stopped by, he looked at the carrier and the older gentleman behind the counter was making a comment to another customer that they weren't going outside to hook up any hitches to customers vehicles because it's too hot (it was 92 degrees on Saturday) the gentleman tried to ring up the carrier when my husband wasn't ready to purchase he wanted to measure first, the employee then said well it will be a few days before we can go check because it's 100 degrees outside and we aren't going out there. I cannot believe the type of customer service these employees are portraying in our community. The bike carrier was not a need of ours but the other customers where needing the trailers or trucks to help them move. In the end we went to Dicks sporting goods and spent $50 more on the same product because of the type of service that was given on this Saturdays.. I would never recommend this store for your U-Haul needs!!
