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March 2024 by Christian Loar (Neon0088)
The facility is clean, and the people are wonderful! ⭐⭐⭐⭐⭐
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March 2024 by Todd Montalbano
I would leave a negative star rating if I could. IT was bad right from the move in. The move-in promo was use of a moving truck for N/C. Jen, manger, called day before the move in to say that I couldnt use the truck becasue it was proping up a garage door at another location. No other option, no discount since I now had to rent a truck on my own. NO NOTHING. The back wall of my locker is rusted and you can see daylight (weather)thru it. Upon move-out, all of the items along that back wall had webs and spider eggs on them. The rain gutter above my unit has a seam directly over my unit. The seam drips, constantly. I got dripped on everytime that I entered or exited the unit. I stopped in the office, again to talk to Jen, asking if the maintanance man could apply some silicone sealer to the seam. $5.00 fix. She said since my stored property wasnt effected by the water, they would NOT fix the drip. Horrible manager. Horrible. I jumped at the chance to relocate when a NEW facility opened in near by Waconda. Larger unit for less money. I forgot to mention that i experienced a 30% rate increase annually. For what?? Shame.You deserve better. Rent somewhere else.I did like the CubeSmart app that allows the front gate to open thru the app and not the keypad out front. That is a CubeSmart initiative, not Jens.
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January 2024 by Joe Castriano
On site manager (I don't recall her name) was very helpful when the unit was set up and when I closed it. She is an asset to your company!
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January 2024 by Adrianna Labbate
Great customer service. Very polite. The unit and building is very clean.
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December 2023 by Jason
The facility is pretty well-kept and clean, but check around because they charge a lot of money compared to their competitors and they will also raise your rent after a few months. they raised my rent $25 per month after 5 months. I found the same size unit at a competitor for $114 a month less than I was paying with them.And one other thing. They required mandatory contents insurance which is covered by my homeowner's policy, but they refused to accept it because it doesn't specifically call out what they want to see. The new facility where I've moved to will allow you to purchase content coverage if you need it, but if you don't, they will just take your word for it.
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December 2023 by zara s
Facility is very clean, software has very good UI and never had any issues w payment processing. Always got good and timely responses from management team.
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November 2023 by John Forsythe
Facilities, convenient location, indoor storage availability and Jen (mgr) was an excellent person to deal with.
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October 2023 by Emily Kordick
Jen was great. She showed me all my options and recommended a better fit for my storage needs. Would recommend to everyone!
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August 2023 by Andrew Buchta
Helpful staff, informative and easy set up getting storage unit
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August 2023 by Fred Fredric J. Lowe CFP-TM
Very good customer service but they increase your monthly rate exponentially. First year was at $85/month and ended up at $199/month in the 6th year!
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August 2023 by Charlie Keevil
Staff friendlines, easy into/out of lot, very thorough answering questions, offered excellent suggestions.
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August 2023 by Sean McMillan
Just rented two units. The place is clean and well kept. Jen was on duty at the time and was a real gem
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August 2023 by Cynthia Seibold
The manager on site is wonderful. She goes above and beyond to help you and is so efficient and professional!!!
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August 2023 by Gary Samyn
My wife and I had items in the storage 327 and some of my items got soaked. See pics! Moved items to another storage cause they wanted to increase pricing and yet the unit was leaking.
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August 2023 by Patricia Hodgson
I have rented an indoor CubeSmart for the first time. I have never used a storage facility before but I like the service. I wanted something inside that was easily assessable. This worked out to be perfect. It is climate controlled and indoors. It is perfect. Thank you!