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February 2024 by Dana Brown
The staff at this location are outstanding. They are over the top helpful and kind, even on the phone. I was having trouble with excessive packaging of a shoe I was trying on and a compassionate employee helped me out in such a kind way! All my other interactions here have been great as well. Their inventory could be a bit more varied, but you can always order items off their website and have them delivered to the store to try out. I’m so impressed with my latest experience here!
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December 2023 by nenmayk
luv the store,maya was very helpful in picking my gift
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August 2023 by Frank M.
Terrible since ones this place close before 9 o'clock at night. They must be going out of business, generally peoples shop the most between six and nine.
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March 2023 by Melissa Benz
Online ordering can't be any easier. Nice staff and good selection in my size, which doesn't happen much these days.
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March 2023 by Denise Savone
Always a large selection of shoes to chose from, some exceptional clearance prices. I keep going back...
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January 2023 by Julia Hogan
Store Manager/Fox New Fanatic Jennifer Johnson follows black people into the bathrooms. She parks in front of Sierra Trading Post and not in the back where employees are suppose to. Her gross husband is always coming in staring at underage kids. To summarize: no parking, no black people, and no children. If you don’t sign up for the rewards she lets her employees steal your points for themselves with your information on their personal rewards membership.
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November 2022 by Lina David
Maya should not be managing or supervising the store. She does not know the definition of customer service. She does not smile and seems unhappy. She refused to make an exception for a coupon when I explained to her the circumstances. I called customer service and said that she can make an exception. Went back to the store and she had the worst attitude toward me. She asked for my phone so she can verify the approval... According to her she couldn't do it because the system was down! She told me that I had to wait or come back later. What an inconvenience she created for me instead of just taking care of it the first time. She should be trained on how to take care of customers.
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November 2022 by Priyanka Misra
Inventory is good but staff is very rude , not helpful and when I said I want to use a coupon which I got in mail , lady at the counter said that you might not be able to use it without even trying . I asked her to try and yes it did work .Attitude is very bad , why send coupons if you don't want people to use . I will not go to this location again , I had same experience last time and thought may be someone had a bad day but no tht seems consistent.
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August 2022 by Kate
I always buy shoes at DSW, but I came to this store for a shoe donation event in August. I donated my shoes and staff was told that the points were credited, but when I got home and checked on the computer, there were no points. It was very disappointing and I don't want to participate in any events in this store.I hope that you will earn points when you participate in events that offer points.
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May 2022 by Eddie M.
I visited this store for the first time today, but I can safely say that I will never go there again. I liked their inventory and I thought their prices were reasonable. The service I received, however, was horrible. The young girl at the register was extremely rude. She seemed to get so upset because I said that I prefer not to give my phone number for a discount on a future purchase, and completed the transaction in such a rude and unfriendly way, that I actually felt hurt and insulted. Never again.
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May 2022 by Breezy Bri
hire employees that do not prevent you from coming in the store. I came in 30 mins before close, actually I made it to the sidewalk before the front door before an employee screamed “WE CLOSED!” I was coming in after work For a PICKUP ORDER. I would have been inside all of 10 mins, leaving before you closed.
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May 2022 by Alex and Gabi
This place is only open till 6pm. Disappointing
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March 2022 by Adofo V.
Store Manager Jenny tells her employees to follow black people around and into the bathrooms. Story time: Black Lady walks in and donates shoes by dropping them into the donation bin then walks all the way to the back to use the bathroom. Employee clocks-in and asks where to go. Jenny tells the employee to go in the bathroom. Employee is confused and sees a (that) lady washing her hands and asks what am I doing in the bathroom. Employee leaves the bathroom and joins another worker and asks what's going on? The other worker is with a tall black guy and he asks "What is wrong with this white lady?" He's talking about Jenny. The other employee said Jenny told her to follow this black guy. What a shame. Also her husband is a creep and comes in all the time to watch and likes to talk about Fox News. Very inappropriate. Circa Feb.2019.
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February 2022 by Alan M
Actual store hours don't reflect on google. Ordered online for pick up at this store, went in and didn't have my order ready at the pick up station. They had to get it from stock.
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November 2021 by Cara McClure
I bought a pair of boots here for $90. Wore them once and they fell apart! I went back to the store and was told there was nothing they could do by Bri (the manager) bc they were worn. So I was sold a pair of boots, that I wore for 3 hours, that fell apart and they did nothing! Horrible customer service and cheap quality shoes!
