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December 2025 by Dave S
Very reasonably priced flooring
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November 2025 by crazy crazy
I want to start by saying this review is for the local Luna Flooring Gallery brick-and-mortar store, not the “shop-at-home” service you see on TV. I almost didn’t stop in after reading some mixed reviews online, but I’m so glad I did — the in-store experience is completely different and genuinely outstanding.
The staff here are family-owned and operated, and it shows in every part of the process. They took the time to answer all my questions, helped me compare materials, and gave me honest advice without any pressure. The installers were professional, on time, and the finished floors look beautiful.
It’s clear this location truly cares about their customers and their reputation in the community. If you want personal service, accountability, and people who actually stand behind their work, visit the store in person — you’ll see the difference immediately. Highly recommend!
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October 2025 by Keegan Walsh
Horrible experience on the phone. Called in to see if they have a sample of flooring I'm interested in buying. Refused to go look and see if they have it in store. I told him I'm a long drive away and it'd be great if I knew they had it before driving out. Guy still refused to go look for it. Nice way to lose a customer.
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March 2025 by Afsaneh
The bad reviews are not for this store! From the quoting process all the way to install, the process was amazing. They are very competitive with pricing compared to other stores and provide great quality. The install went better than I could imagine. The guys were very careful moving furniture around and so efficient. The final look of my place was like a dream and I’m so happy it’s mine.
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January 2025 by Kyle Brynelsen
I visited this gallery a couple days ago. The salesman was very nice and did provide great suggestions based on what I wanted. It is a clean store and in my opinion has a nice variety. However, I'm glad I shopped around because I ended up finding the same brand and style of carpeting elsewhere for 2/3 the price. I ended up going with someone else simply because it was the same brand and style I was looking at here but literally saved $700 by using someone else. If you're in a time crunch or are devout Luna shopper I understand, but shop around as I did not find them to be the best price.
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August 2024 by Janette Sosa
I will never buy again from Luna. Bad flooring. I thought I was buying the best and my floors are popping up and I was told I had warranty for several years and it’s not true.. i spent 13,000 thousand and it’s been a bad investment.
Please Luna call me to fix my floors!
Thank you
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May 2024 by Anthony Schechtel
People were nice in the store and was trying to use this business but I guess I cant. Even sent someone out to measure said I would have an estimate in a week and 2 months later nobody has bothered to reach out to me guess my money isn't good enough I'll find someone else
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November 2023 by Katherine Lester
Worked with the Deer Park and Deerfield location! Had the best carpet experience here from the service and installation! Walking on my new soft carpet is great and the quality is top notch! They took the time to explain the different selections of carpet . The price is definitely competitive also !! Please note the negative reviews were from the shop online store not from the independent Luna stores! So glad I took time to read these reviews!
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November 2023 by Lisa Kavanagh
Absolutely wonderful experience from start to finish. Mike Ishkanian was outstanding to work with. Professional, prompt answers to questions. Really knew the products and guided us to the perfect flooring for our needs. Couldn't ask for a better point person. Our installers, Ruben and his crew, did excellent work. Efficient, clean and courteous. I would highly recommend Mike and this location. We couldn't be happier!! Thanks, Mike and Ruben
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September 2023 by Michael Welch
Worst carpeting experience! Sales person closed one room carpet deal for $704.00 on his tablet, no copy of contract left with us. Scheduled for Tuesday with instructions that the installer would call my cell phone prior to arrival. 4 installers show up at 8AM, with no call to my cell phone. None of the installers could understand the sentence, "You were supposed to call to give us notice." One installer said, "Ok. " Another installer just said, "Luna." I repeated the statement 3 times with installers slowly advancing toward me as if to push by. I said,"Wait a minute." I quickly prepared the room and allowed them in. 4 guys working in 12' x 10'.They finished quickly and exited hastily. Both doors in the room left open when I looked at the carpet. After they left, I closed doors to find huge gouges in the drywall from their tools. I immediately called to find out that Luna has a nice firewall setup to not allow me to contact the salesperson. The person answered the phone (Nikita) was not sympathetic and almost acted as though this happened a lot. She offered to send a message to the installer to have them contact us. Now, three days later, nothing. We filed a complaint with the corporate office. Empire Today, AKA, 21st Century, DBA Luna Carpeting. Although carpeting looks ok, the lack of communication, damage to walls, and inability to talk with someone in charge makes this company a Hard, Do Not Use! I would not recommend this company.
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September 2023 by Ivens Souza
This company is not reliable. They send you daily emails confirming the installation until the day before, than they called you later on the day before saying that the material is sold out. They ended up offering a cheaper floor for the same price. Ridiculous.
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June 2023 by Tim Trach
SCAM ARTISTS!!! If there was an option to give zero or negative stars I would. I had a salesperson come into my home and tell me that the floors I purchased were waterproof and not water resistant. And that I had a lifetime warranty for all dings and scratches. It turns out none of that was accurate. There were scratches and dents in some of the boards after installation and they were going to charge me to fix it. This was a week after putting them in I found it.The fact that they lied to my face and sold me on a product and warranty they knew they did not have is illegal and wrong. What is even worse is that they refused to acknowledge it and make it right.This company is running a scam and will lie to get you to purchase. And when you ask for documentation they say they will send it to you after completion. Never happened and that is because nothing of what they said was accurate. How is this allowed?
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December 2022 by Beautiful Soul
I could have done better myself. Tile was beautiful, install a nightmare! Lasted longer than expected. Not level at one week after grout is coming out. Tried to contact rep from Luna did not return my call. I filled out their survey and was not contacted. I spent over $8,000 on tile that has to be replaced within the first week. Buyer beware. $3,000 on carpet from Empire was worth it. Excellent contractor cleaned up after themselves, very concerned about my property, punctual, quick and sis the job right!
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August 2022 by Abby Cooper
We were supposed to have an install today and no one showed up. We got a call asking how the install was going at 5:30pm and still don’t have a resolution 2 hours later. Our kids don’t have beds to sleep in because we disassembled everything in preparation for today. We went with Luna specifically because of the short window for install that we need.What we were just told was that you may be able to get to us in two days. What I heard from that message is that our business, and your word, are not important to you as a company. Is that what you meant?
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February 2022 by Max
I could have done better myself. Tile was beautiful, install a nightmare! Lasted longer than expected. Not level at one week after grout is coming out. Tried to contact rep from Luna did not return my call. I filled out their survey and was not contacted. I spent over $8,000 on tile that has to be replaced within the first week. Buyer beware. $3,000 on carpet from Empire was worth it. Excellent contractor cleaned up after themselves, very concerned about my property, punctual, quick and sis the job right!
