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December 2023 by Nisha Chandran
Very disappointed with the new staff, Cannon, and new manager, Colleen. Our whole family has been coming to this store, buying contacts and glasses, since COVID! And the attitude and poor customer service we received last week was not explained by the manager. There is probably is a reason for the increased turnover of staff and medical professionals because there is new staff every year! But this time, it's not even worth your time. Go anywhere else!
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September 2023 by Jorge D
I spent over $350 plus whatever they billed my insurance for a pair of glasses , and I was told it came with a cloth and a spray bottle, but did not get any of that , not a big deal but they lied.
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September 2023 by Colin C
Staff was so helpful and Dr. Masood answered all my questions
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September 2023 by Vladimir Sobeshkevych
Left early from work and arrived 10min late due to traffic and they can't take because because of other people even tho the store is empty. As I recall, last time showed up 5 min earlier and had to wait 30min because of other appointments. The place is 5 min away from my house,I will make sure to avoid them and go somewhere else, terrible customer service.
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September 2023 by Zaira Lopez
Excellent customer care! Great selection of sunglasses. Fast and friendly service.
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September 2023 by Connor McNerney
Unbelievably terrible experience.I broke my glasses no big deal, so I bought new frames from Ray-Ban and went in to get my prescription lenses put in them.Walked in and was told they couldn’t do it without proof of prescription… buddy the proof of my prescription is right here with my broken glasses.Also dude was wearing a mask… pandemic has been over for 3 years.Anyway went up the street and they did it right away. Shoutout LensCrafters.I would give it 0-5 stars if I could
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July 2023 by Anastazja Machl
My fiance lost his glasses on a trip - I was able to reorder the same pair over the phone on his behalf, received a 50% discount, and his glasses were ready after about a week. Awesome service!
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June 2023 by Tone Shinaul
The staff here was awesome!! I was able to get a same day appointment, I was in and out in less than an hour!!
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February 2023 by Kayla Niedergerke
All of the office staff and doctors are AMAZING! They helped me and my husband pick out the best pair of glasses suited for our faces and were extremely helpful. It was my first time in a progressive lens and they did amazing. 15/10 recommend visiting the Killdeer office for your next pair of glasses/annual exam.
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February 2023 by Adam Gage
My issues here are with the management & communication. While picking up my wife’s glasses I witnessed (who I can only assume was the manager) a female apologize to a customer for an error. She proceeded to blame her staff & explain how she had to “clean house” because nobody wants to show up for work & when they do it’s all wrong. Working as a manager for decades I know this is a very toxic thing. I find it hard to believe that her approach didn’t have some bearing on her staff’s performance. Fast-Forward a few weeks…my wife’s contacts were now late. We called the store & we’re told there was no way to track or expedite. We called customer service & were promised a call from the store manager within 48 hours. To this date that call has never come. My wife’s contacts came in, we grabbed them, so I am assuming they have forgotten/avoided us.My advice would be to avoid this location at all costs…if they’re comfortable behaving like this in front of you lord only knows what happens when you leave.
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January 2023 by Liberty F.
They don't carry rimless frames which means I had to get glasses somewhere else! Eye exam seemed fine though.
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November 2022 by Salah U
I came here because I had broken my glasses stems, I got replacement stems and couldn’t get them in. I came to this location hoping they’d be willing to..and they did! Liz did an incredible job along with Colleen and they genuinely cared & helped free of charge.So I came back to give them my business and got my first contact eye test and set of contacts with them! I saw Dr. Janikowski on my second visit/follow-up and she was awesome! She was patient, very kind, and funny. She seems to travel around a lot but if you get her you’ll love her. Such a great new location for eye care!
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September 2022 by Tony Campolattara
Great place to go for lenses, Liz was a fantastic help, I will be sure to recommend this store to my friends! Give my girl Liz a raise!
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August 2022 by Julie Hansen
Jackie and Courtney were fabulous, such a help and very friendly! People from the Town and Country Arlington Hts. store should take a few lessons!???
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May 2022 by Riley Danca
Liz helped me get together my glasses and total everything up to check out, and she is awesome! super friendly and she did amazing with her calculator getting everything close to my budget. Thank you!! You deserve a raise! Everyone else was also really nice, and the frames are affordable.
