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February 2024 by Linda Ciesla
Mower works the bestVery nice guys,very knowledgeable guysBeen going there for years,no where else like it?
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November 2023 by Don Ward
I ordered a part and it was a bit on the late site but it's ok
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September 2023 by Doug Moore
Can not recommend Mowerworks for parts orders. After 15 days I called again to check order status, they then said they hadn't ordered the part...I even gave them the part number!
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August 2023 by Bryan P.
I do not write reviews ever, but Mowerworks in Barrington provided the worst service I have ever had for anything. First of all, I dropped my mower off for the $100 tune-up service which took about 3 weeks to complete. That was acceptable because I agreed to those terms. Once it was finished I went and picked it up. The first time I used it, I filled it with gas and the carburetor was leaking gas everywhere. I called Mowerwerks to help solve the problem and they told me they could have someone come pick it up a week later which seemed a bit long, but it was what it was. Then after hearing nothing from them for another week, I called and they said that they ordered a new carburetor (not mentioning anything about charging me for it or getting the okay from me to purchase a new carburetor). After 2 more weeks, I got a call from them and they told me I owed them 50 more dollars for the new carburetor. I said that is ridiculous and that my carburetor NEVER once had a problem until I brought it to them for the tune up. Part of the tune up is "checking and adjusting" the carburetor. The service tech. said that their technician must have overlooked the problem initially and that it is just a coincidence that when I got my mower back the carburetor no longer worked correctly. Therefore, they did not do the initial inspection which is part of the tune up package, or they "adjusted" the carburetor and broke it. Either way that is negligence and just poor work ethic. He then insisted that I need to pay the in order for them to release my mower and return it to me. I paid because I want my mower back that has literally taken 11 weeks to do a tune up. I really think they should have eaten the cost of the carburetor as I am convinced they broke it, but I can't prove it. That said, I will never be going to Mowerworks for anything again, and I highly recommend that you stay away for any sort of servicing business. TO MOWERWORKS - IF YOU ARE NOT INTERESTED IN TUNING UP RESIDENTIAL LAWN MOWERS, THEN DON"T OFFER THE SERVICE!
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November 2022 by George Ganas
Haven't been to this place in a long time, (the nice man behind the counter confirmed ?). Super knowledgeable staff, product on hand & I was back in business quickly. Great variety of tool's for the top brands. Pricing seemed fair. I'll be back to support the locals!!
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October 2022 by Oscar Garcia
In my opinion, they are best in the area for small engine repair.
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October 2022 by David Allan
The only positive part was being able to order the right part that's 1 star .They told me 7-10 days to get it in. After 3 weeks or 22 days I called them to inquire about said part. I was " Ya it didn't come in and we told you we would call you when we get it" . Anther Another 2 weeks go by and I call them . They said " The part has been here awhile now" .
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September 2022 by David Udaundo
The only positive part was being able to order the right part that's 1 star .They told me 7-10 days to get it in. After 3 weeks or 22 days I called them to inquire about said part. I was " Ya it didn't come in and we told you we would call you when we get it" . Anther Another 2 weeks go by and I call them . They said " The part has been here awhile now" .
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June 2022 by Benjamin Cho
Also would give a zero if I could. I rarely give reviews but this one was so bad that if I didn't warn people it would be a public disservice.I purchased an automower for my mother during the pandemic 2 years ago and it has only been usefully running 3 months out of the two years.I had it professionally installed and it was filling up with water. Initially they said that it was because of some water accumulation on the side of the house then he said my mothers gutters weren't clean.Now I have a $3000 piece of junk along with several hundred dollars of repairs. They still have my mower and stopped returning my calls. It's been 9 months.I am reporting them both to Husqvarna and to the BBB
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June 2022 by Brian Peters
These guys are both incompetent and immoral.Brought my lawn mower in because the starter rope was jammed.Three weeks go by - no communication. I stop by to see what's up and they tell me it's impossible to "get the tire back on." What? They show me a busted a tire axle. I asked what that had to do with the jammed starter rope. Turns out nothing. I asked why they took off the tire to begin with. Shoulder shrug.They then had the balls to charge me a service fee for not fixing the original problem and causing a new one.
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June 2022 by Benjamin C.
Also would give a zero if I could. I rarely give reviews but this one was so bad that if I didn't warn people it would be a public disservice. I purchased an automower for my mother during the pandemic 2 years ago and it has only been usefully running 3 months out of the two years. I had it professionally installed and it was filling up with water. Initially they said that it was because of some water accumulation on the side of the house then he said my mothers gutters weren't clean. Now I have a $3000 piece of junk along with several hundred dollars of repairs. They still have my mower and stopped returning my calls. It's been 9 months. I am reporting them both to Husqvarna and to the BBB
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June 2022 by Brian P.
Steer clear of this dishonest incompetent operation. Brought my lawnmower in for a jammed starter rope. Three full weeks go by - no communication. When I stop by to see what's up they tell me they will not be able to put the tire back on and show me a busted axle. The axle wasn't broken when I brought in the machine. I just needed the start roped untangled. So not only didn't they fix the first problem, but they created a new problem in the process. Never called me to tell me they screwed up, and then had the gall to charge me a "service fee." It's a small-time scam operation.
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April 2022 by Joseph Egan
Very helpful and extremely informative. Helped me the second I walked in and walked me thru everything with my new machine. These guys are on top of their stuff. I would/will continue recommending these guys to everyone I can.
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April 2022 by Bryce Menes
Very impressed with the quality of parts I received from them, helpful and knowledgeable employees
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March 2022 by Nina Wajrowski
Knowledgeable, quick turnaround time, excellent customer service. Mike Jr was my help today. Positive feedback.
