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December 2023 by Edd S.
Coffee and cookies are great while i waited for service completion. Service writer Dan is always very helpful and accommodating to my vehicle needs. Waiting area is consistently neat and clean. Very nice dealership to visit for a cup of coffee and they will provide you a fair deal with a vehicle lease or purchase.
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November 2023 by Chris Stout (Dr Chris Stout)
I have always been a fan of cars (and bikes). I’ve had a number of notable ones and as such, I have had a variety of transaction experiences – dealers, private parties, online and in-person auctions, etc., but I have to say I have never had a better transactional experience that what I had at Chevy Exchange in Lake Bluff, IL.First of all, Viviana Quinto was great in keeping in touch with rapid responses via email, calls, and text. As I live 200 miles away, so that gave me great peace of mind. She managed all the paperwork, negotiations, financing, and even a wheel swap. All done perfectly albeit long distance.Once I arrived at the dealership, Danny Trujillo took over and was just amazing in his thorough orientation to the car’s functionality and options. His knowledge and expertise of all the ins-and-outs of the new C8 was so very helpful and appreciated. He also set me up with OnStar and the app. He was very patient with my myriad of questions and wanting to try out and set every imaginable feature the 2023 C8 had to offer. As it was spec’d as a Z51 2LT there was a lot to cover, and by the time I left, I felt very comfortable and confident that I knew how to properly use all the features.I highly recommend both Danny Trujillo and Viviana Quinto, they were great to work with and I’d be happy to do so again in the future. Thanks!
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November 2023 by Jim V
Shocked but not surprised by the great customer service from the service team. I had some service done on my work truck and had to bring the truck back for additional issues related to the service I received. I was prepared for battle going in based on my previous experiences with other dealerships throughout my life. I was prepared with documentation, bills, receipts, etc. and had just gotten done listening to “Never Split the Difference” on audiobook. I brought my concerns to Rick in service who calmly explained that he needed to bring this to the service manager. I said “let me bring it to the service manager” he said Ok, seemingly without a care in the world. When I entered the service manager’s office, he had diagrams and schematics laid out and I was thinking this is going to be the real battle. To my surprise, he explained the issue I was having and said that he ordered the parts that should fix it. I was confused and asked how I was going to explain a second bill for the same problem and then he smiled and said that there wasn’t going to be a second charge. I bring my two Suburban work trucks here and have always had great success but never had any issues to deal with. I am telling you, this is old school customer service where I was treated better than I expected but should have expected it based on my service history with the Chevrolet Exchange. Great job and thank you.
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November 2023 by Joe Dvorak
Just bought a great used Tahoe. We took care of financing over the phone, so when I showed up I was in and out in less than an hour. That’s how car buying should be.
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November 2023 by Fuad G.
oil change was done great service dealt with Daniel service advisor,, AAAAA customer satisfaction
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November 2023 by Gina E
We were new to the area and needed a trusted dealer for emergency service for our GMC. I honestly can’t say enough about how great our experience was with Rick at the Service Department. Rick is professional, responsive and provides excellent communication. Also really quality workmanship and a fast turnaround on our car despite it being unscheduled. Happy to have found a dealership we will always continue to come back to.
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November 2023 by Michael Miedona
Paul responded to the KBB instant cash offer to sell my car. Unfortunately their price was not the best and I had to sell to a different dealership. But, I appreciate that they did not waste my time like other dealers that make you and offer and then drop their price when you come in for an appraisal.
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September 2023 by John Donlin
The Exchange has a very professional staff. Service writers Rick and Dan, do everything possible to make your experience positive. Depending on the problem with your vehicle they try hard to get your vehicle back to you the same day. Parts for a car sometimes takes longer, depending on the parts needed. They will get you a ride home or to work. If they have a loaner vehicle available you'll get one, but make an appointment for this ahead of time. At times they won't have a car available. Great dealership. ?
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September 2023 by Kevin William McGrann
Cass was really great. Helped worked out a very reasonable deal and threw in a few extras to make it worth our while. Fastest car buying experience ever. I highly recommend.
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September 2023 by Ricky Bortz
If you are looking at getting a Chevy, this is the best and most honest dealership in the area. I worked with Moody who made every part of the purchase process effortless. He goes above and beyond for his clients and is always available to help. He really makes the experience easy and fun. Rob the sales manager is the best in the business they are lucky to have such honest and great people.Highly recommend getting a vehicle from this dealership. We are on our third.Moody / Rob are the best!
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September 2023 by Mark W
Was driving to Vet with my puppy and my Chevy gets a warning message half way to vet that my engine may stall due to my Chevy is running solely on battery backup. Worried with the extreme heat/humidity and having my pup with me that I might have a serious issue with my pup (he struggles with the heat and unfortunately I'm not prepared in vehicle for emergency with pup with food/water, etc.), so, if car not start and we dead in the water waiting for tow at vet then my pup really suffer in the heat waiting for tow. Decided to skip vet and immediately go to The Chevy Exchange to see what dashboard warning message all about. Best decision ever! Rick, my service manager, could not be more professional or better to work with. He invited me and my pup to the service area and despite being extremely busy was able to get the issue resolved and better yet it was under warranty (no cost to me) and I was in and out of service in record time. What a great team of service experts the Chevy Exchange has! Love to work with Rick and Dan and really, I've never gone wrong with any of the service experts at the Chevy Exchange. Thank you Rick and team so much for getting me and my puppy back on the road in record time and always taking great care of my and my Chevy! Can't recommend you guys enough! All my best, Mark
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September 2023 by GUY A MEDAGLIA
Danny in Sales and Lance In Accessories were knowledgeable, helpful, and when they tell you that they will assist you, they deliver. Danny in sales was a good communicator. He walked me through the car’s ordering process and kept me posted during important period of production. If you are going to purchase a C8 Corvette, contact Danny.
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September 2023 by Jimmy Place
Absolutely outstanding service!!! The whole team couldn’t have been nicer and more accommodating!! They did not miss a beat!! I recommend the Chevy exchange team to everybody!! Thank you so much for helping me get my son a car!! Jimmy Place
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August 2023 by RS V.
Just Disappointed..... Brought car in for a simple issue which turned into a bigger issue after the tech started messing with things. Said they couldn't offer a loaner car, even though it was something they did to make it not drivable. The car sat there for weeks before the issue was resolved.
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July 2023 by Ross Kulma
Beware of unwanted useless add on’s that they include into the deal to bolster there profit margins. Question everything. Purchased a 2024 Silverado HD.
