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November 2023 by doc izzy
We have been here for two years now and for the most part everything was ok until we moved from our one bedroom to a two bedroom and found out the one of the toilets was leaking due to there being four layers of linoleum flooring on to of each other which prevented the toilet from sealing. Maintenance told us they will fix it soon. After 3 weeks of nothing happening I touched base with them and was told that they forgot about it but they will take care of it the same week. Another week passed and nothing so I touched base with them again and again I was told they will take care of it soon but nothing happened. We have been with one bathroom only for over five weeks now and we stopped believing them. We don’t want to move in winter so we have no choice but to wait until it warms up. It’s not like this apartment is cheap anyway. Very unfortunate.
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October 2023 by Rohit Shah
Prompt, efficient, and great service. Hose was very nice and took care of the issues.
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September 2023 by Prasad Rane
Poor management! I was show nice clean apartment when I visited for tour. But when I got in my actual apartment it was not clean. The induction top was so messed up and dirty! Doors were not painted properly. Refrigerator was damaged.Worst part - When I asked management to replace the dirty induction unit they dined to do so!I would not recommend staying here.
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August 2023 by Ronald Fontana
I have been a resident at Deer Valley Apartment’s in Lake Bluff, Illinois for over 10 years. I have always considered Deer Valley my home due to the cleanliness, maintenance, management staff, and privacy. I have made lifetime friends, not neighbors. My physical condition of having one leg, the SERVICE here has been phenomenal by management which has assisted me in a Better Quality of Life. Also, I have referred others which have moved into our community. The rental rates are fair, especially for me since I am retired on a fixed income. I would HIGHLY RECOMMEND renting here.Thank you Deer Valley !!!
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June 2023 by Terrance Zhang
Management was flawless when it came to communication, touring, and accommodation. They were quick to respond to questions/complaints, thorough with touring the unit, and flexible when it came to accommodating to our living inquiries (e.g. electric grill, emotional support animal/service animal, noise complaints, etc.). Maintenance is readily available and overall great for the most part (though it took over 2 months to repair a window that cracked from the wind).However, Deer Valley Apartments are far from luxury and I can’t justify the cost of rent for the quality and amenities provided.1. My unit was poorly maintained. We were told that each unit was professionally cleaned but a black light on the carpet showed MANY stains (what I presume to be urine stains from past pets). The carpet edges kept fraying and pulling away. Electrical sockets were loose. Floor and cabinet surfaces were made of contact paper that were constantly peeling away.2. The appliances were poorly maintained. Half of the spray nozzles on our dishwasher were clogged. The other half left gritty residue. Our refrigerator’s continuously leaked water inside the fridge. The washer and drier made our clothes stink (even after using Affresh several times). One bathtub did not stop dripping.3. Our unit came with black mold. We noticed it in a small corner on the carpet and the wall strip. Maintenance told me that it was just dirt, but I sent it to a lab that confirmed for black mold. Maintenance told us that they would take care of it if we wanted to be safe. Fortunately, there wasn’t a lot of it (tested 6 total areas and only that corner came up positive) and we easily cleaned it up with vinegar/bleach.4. The area isn’t really walkable. There’s a long sidewalk that runs along a very busy street. Otherwise, you’ll need to walk around the parking lots of this complex or drive elsewhere.
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May 2023 by md rahmanm
The service was quick and excellent. The office assistant and the service man listen the problems very carefully and fix the problem within very short time. I have lived at least 4-5 properties in last 10 years and in my opinion, Deer Valley Apt on North Waukegan is the best. Hope, they would maintain this standard of service in future. Thanks
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May 2023 by Anna David
So far I cannot comment on the living situation as we just signed up for an apartment today. However, after looking at multiple apartments today, we have nothing but good comments about our experience with Deer Valley today. We worked with Morgan in the front office and she was lovely! She documented all of the upcoming units, their cost, and even referenced them on the map for us for reference. She showed us a unit on the spot, equivalent to what we were actually wanting to rent, which we were not able to do with any other complex. Other complexes either couldn't show us anything or would only show us their platinum units. Everything was very straight forward and no nonsense. I will report back after living here as to the experience, but so far, so good.
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March 2023 by Aurore Boyer
BE AWARE! I lived here for a year. Please be cautious when leasing a unit at this complex. The management turnover is ridiculous. In the time that I lived here, the management turned at least two times. The staff in the office in completely unresponsive and there is a huge lack of communication. They are not transparent and will tell you they will follow up and never connect with you. For example, I waited 9 days to have my washer replaced and had to call repeatedly because no one would follow up. They are not clear on the charges and will over charge you. I've had to work with Morgan and Kate from their corporate office and I've received so much misinformation. I've been a renter for quite sometime and have never had any issues up until now. Please read other reviews and consider other leasing options before leasing here. Talk to the local residents as they will tell you the same. Myself, and my two other neighbors all moved out this month with the exact same complaints. The only upside to this complex is the wonderful maintenance staff.
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March 2023 by juan marban
This apartment complex has the worst management. They have repeatedly made things difficult when it comes to maintenance and even basic communication. There were many times my maintenance request was not responded to and nothing was done about it until I called the front desk repeatedly. My biggest complaint is how unsafe things are when they are "fixing" things. A neighbor from the first floor had sewage backing up into their apartment and the carpet on the outside of the unit was soaking wet. Instead of buying a fan that is meant to dry out a big space like that, they made a makeshift fan with a heater and a fan, both one in front of the other and plugged into the same outlet, right in front of the door way. The door was easily moved and could tip it over and cause a fire or have some kind of electrical fire with those two running both day and night. They left this setup for 5 days. Again, THIS PLACE IS TERRIBLE.
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December 2022 by Allison Salvadore
Management changes so often. The place is overpriced for what you get and everything breaks. We had tons of insects, the HVAC is terrible and you’ll end up spending $300 a month to maintain a normal temp. When we moved in we found dead cockroaches in all the cabinets and they did not clean the oven so it smoked the first time we ever used it. Shortly after, every closet door broke, we have cracks in the wall from how bad the structures of the apartments are, our main bedroom closet door would never stay closed. The staff is very unaccommodating. They tried to charge us a ridiculous amount to sign a 6 month lease for a renewal after friends of ours in the same unit type signed a week before for $900 less then they were offering us. They then violated our lease by coming into our apartment without our permission the week before moving out to show our apartment when people were living there. I would never recommend someone live here. Go to forest pointe or the landings where we wish we would have lived.
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August 2022 by Itzel Medina
Lived here for a year and don’t have anything negative to say. I submitted a number of maintenance requests which were taken care of very quickly. When I moved in, Cindy made everything so simple even though I was moving in the middle of the night. Moving out was a breeze too. The snow was always cleaned up promptly. The gym is small, but it’s kept clean. There was always sufficient parking.
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July 2022 by Jacqueline V Suldon-Styles
Even though I have only been here for one year. It has been great. The management team is very friendly and caring. The maintenance department is very knowledgeable and also friendly. I would recommend Deer Valley Apts to all. ?
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January 2022 by X X
Cindy was a great help during the whole move in process. The place looks clean and great!
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January 2022 by Derek Lauren Surmont
Honestly, wasn't a terrible place to live for a short time. There were some major flaws. The maintenance was fine, but overall the Apartments had terrible plumbing. Now they are charging me EXTRA money after move out because of their terrible plumbing. The showers and sinks didn’t drain properly from day 1. The grounds are decently kept, the staff is pretty helpful. Some of the neighbors are nice. The gym is okay, some of the equipment doesn’t work and sometimes the door doesn’t work. Overall, the extra charge and the rudeness when we were leaving would make me NEVER recommend this place to anybody.
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December 2021 by DWatts 24
Definitely the worst apartments I’ve ever lived in with my family. As a military member serving my country I deserve better!! When I first moved in it was filthy and I had to deep clean myself. My apartment flooded nine times with waste water from other apartments in the building. I asked to be moved to another apartment or allowed to get out of my lease without penalties and was denied. So they expected me, my wife and kids to live in horrible conditions. On top of the fact that we have a COVID pandemic going on wow! This is a ripoff for such an expensive price on monthly rent. People don’t waste your time staying here!!!
