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November 2023 by Bob & Lynn Tramutola
I had a rider and took it to a couple other places and everyone said it was the end of it. Greg was able to find a part and fix it. I am very satisfied with his service, it was convenient and efficient. Greg came and picked up the rider and then brought it back fixed in a couple of days. Highly recommended.
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June 2023 by D J
I recently had the misfortune of entrusting my lawnmower to Greg's Lawn Mower Repair for what should have been a simple repair job. However, my experience with them was nothing short of a nightmare, and I feel compelled to share my extremely negative review.First and foremost, the communication from Greg's Lawn Mower Repair was abysmal. Their lack of responsiveness and disregard for customer inquiries left me frustrated and questioning their professionalism.When I finally received my lawnmower back, I was appalled to discover that the repairs had not been properly done. The initial problem persisted, and on top of that, new issues had emerged. It was clear that Greg's Lawn Mower Repair had not taken the time or care to thoroughly inspect and fix the lawnmower. I was left with a broken machine and a hefty bill for their subpar and incomplete work.Furthermore, their customer service was shockingly poor. When I attempted to address the unresolved issues and express my dissatisfaction, I was met with indifference and defensiveness. They refused to take responsibility for their shoddy workmanship and made no effort to rectify the situation.Based on my experience, I strongly advise against using Greg's Lawn Mower Repair for any lawnmower repairs. Their lack of professionalism, incompetence, and disregard for customer satisfaction make them an unreliable and frustrating choice. Save yourself the time, money, and aggravation by seeking out a reputable lawnmower repair company that values its customers and takes pride in its workmanship.
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May 2023 by Joe Mills
Not a reliable place to order parts and don't expect them to call you back on follow-ups, not very eager to help.
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February 2023 by Karen Nickol
Great customer service! Very knowledgeable, will definitely come back again for any lawn mower/snow blower issues.
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February 2023 by Dan Timm
Great service and reasonable fees. When my snow blower needed service all I had to do was leave it in the driveway and he came to pick it up. Returned it in great working order.
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December 2022 by Trevor Lewis
Took my tractor in to replace the cylinder head and now I don't know where my tractor is and they refuse to respond to my phone calls. Seems like I am just going to have to show up and if they don't have it I might have to file a police report.
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November 2022 by Scott T.
They picked up a 2 stage snowblower for a simple tune up and replace a worn belt. Called when it was ready to be dropped off and told me the bill was 400.00. When I asked for what, he named off a bunch of parts he felt needed to be replaced. I told him he should have called and discussed it with me prior to doing any other work than that I had asked him to do. His response was " I can put the old parts back in and not charge you". Seriously?? I felt totally scammed. Would never go back to this place
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October 2022 by Susan Nevin
From John KoffelGreg’s Lawn Mower service Lake Bluff IllinoisGreg’s Lawn Mower picked up my golf cart to be repaired, after one month of no updates I followed up the status and was told the cart will be ready next week.This went on for another two months always issues on his part, saying it would be ready in the near future. Each time I would call they had a different excuse.Finally after the third month Greg admitted he never touch the golf cart or started repairs. I asked for it to be returned. It was literally dropped off by Greg with several F bombs thrown at me on my property.BUYER BEWARE
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September 2022 by Richard Driver
Great experience Very professional. Pick up and drop off is so helpful
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August 2022 by Snipz S.
I took in my go kart 4 months ago to get fixed and they said it would be done in a week 2 months ago and still haven't called me saying it's done, I've tried calling multiple times with a answer once of " we should be getting it done today"- 1 month ago. Very poor customer service
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June 2022 by Dan Vosnos
I am not a fan of leaving negative reviews, but anyone looking to get their mower/snow blower serviced, look elsewhere. I was hoping to support this small business but unfortunately I was told on multiple occasions that they would pick up our mower, but they never did. Each and every time I called to see when our mower would be picked up, Greg told me "tomorrow".Customer service should always come before actual service.
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June 2022 by A M B.
Have had two poor experiences with Greg's, one years ago and another just recently that prompted me to write this review. Because he grew up in the area there are lots of locals with that refer friends to him on the local lake bluff and lake forest referral Facebook group. My first experience was with a routine tune-up for an expensive Toro track-driven snowblower. When he picked it up I told them the protective rain cover on the vertical exhaust pipe was damaged and the unit could not be left outside in the rain. He called a month later and said the engine was blown and wanted several hundred for his "analysis". The machine I gave him was running well and I am certain he left out in the rain and water got in the engine. He then held my $2200 machine ransom for a $200 charge which I never was informed about. I sent a friend to pick it up for me that was going to scrap it and Greg refused to release it. I was SOO angry I just left him with the machine. Fast forward to now. My boyfriend dropped off his $400 Honda lawnmower at Greg's and said to call him with an estimate for repairs because it does not make sense to put more than $100 in it. Without any communication at all the machine appeared on the driveway a few days later with a bill for well over $200. Not only that it was repaired with a used part. Greg did not have any explanation for this poor communication and said he would pick up the machine and take out the part. I think this is just his way of doing business. Beware!
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March 2022 by D R.
Craig was very helpful fixing a couple of Bob Cat walk behind mower tires. Quick and courteous service. Certainly a place I recommend.
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January 2022 by Troy McGee
I wasn't going to leave a review, but I have to say something, customer service is ridiculous, hire a person to answer the phones!!! Got my snow blower serviced through lowes warranty. Just picked up no explanation until I asked, when will it be done. A couple of days later, come around the corner going to my house, and literally seen my $1700 snow blower sitting outside my garage. Anyone could have just walked up and took it, luckily I can home this evening. I got no phone call, no voice message or anything. Will definitely not be using this ridiculous company again!
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January 2022 by Dan M.
Was looking to either trade in my current snow blower or have it repaired with this business. They came and picked it up, their best feature, in late October ... then nothing. No calls for three weeks. When I finally got thru, after 10 or so messages they tell me mine was rusted out and would cost too much to fix. Fine .. sell me a decent used one and I am happy. We agree on a price. Three weeks and several calls later and snow coming they finally return my call. 3times they said they would deliver and three times it doesn't show up!!!Then finally, they leave a very old snowblower on my driveway with a bill. No calls ...nothing. The amount is higher than we discussed and the thing is really hard to start. Don't use these guys they have no clue on customer service. Go elsewhere.
