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November 2023 by Mat Cervantes
Great service center, fast and several driver, attendees, and clerks.
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August 2023 by Jean Berman
Antonio is one of the best service w/ a smile and thorough.
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July 2023 by Fred K
Bought my first BMW here. Terrific experience.
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July 2023 by JL Wessale
Excellent service. A pleasant experience. Just had some scheduled maintenance service. Staff are very courteous and friendly. Usually, you receive a video report for routine maintenance. There is no high pressure. They just seem so well organized, so I guess they truly are that. This review applies specifically to the Mercedes-Benz service center. However, it could also apply generally to Knauz's BMW servicel. Well done, gentlemen and ladies!
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June 2023 by Kyle Robert
Terrible service at Land Rover. Their service (parts and repairs) department doesn’t deserve one star. They will keep lying and keep selling you what is not broken or in need of replacement yet in your car.
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June 2023 by S Berg
Great cuatomer service! I've had my X1 serviced here previously and now I've ordered my 2nd Bimmer! Salesperson Pedro was so helpful and helped me with all the little details with ordering my new car.
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June 2023 by Diane Lanken
Care is always the best at Knauz. From Jim, the head of service. To each technician you encounter.
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January 2023 by Norman Hayes
Had my car serviced. Oil change, wheel alignment, waited instead of getting a free loaner. Out in a couple of hours. Always attentive staff. Worth the price.
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December 2022 by Robert Giannosa
Bought a 2016 genesis that was certified and believed them. Well the cap for the front headlight in the bumper kept coming loose. Took it back a bunch of times and it kept happening. Too it to a body shop and found out my car was in a front end accident. The bumper as replaced but it was the wrong one. How could they not see this. Stray from the repairs was in the rubber around the door also. And the wheel well cover kept coming off. That was in a number of times for the same thing due to the oversight of the certification of the pre owned vehicle . Then they argued with us about it and then provided it with facts. Then they fixed it again put the right bumper on. Now I bought the 2016 genesis because of all the options that I wanted in a car. So recently received a email from Bluelink that my was no longer available in my car as of December 32,2022. So I loose everything I bought the car for. I will have no remote start, automatic crash notification, road side assistance,stolen vehicle tracking,, emergency response and more. Called bluelink and they said nothing we can do call Hyundai Genesis and I did. They said nothing they can do. Not even offer to put in a factory remote stat. So buying what I thought was a luxury car was wrong all along when they won’t stand by what they sell. We have owned 4 Santa Fe , 1 xg350, 2 sonata’s and 1 genesis all perched new. No the depreciation of the car I bought just dropped because of all the things that no longer work in it. I was looking into the gv70 and the gv80 but I’m giving that up and will look for other options. Will not buy a car that the dealers don’t care what happens once they get there money. Beware
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December 2022 by CARTIME AUTOGROUP
If you ever need to service your vehicle, better stay away from this place, a bunch of clowns, they don't respect the manufacturer warranty ! The service department manager Tom is the worst person i ever met in my life, acting very disrespectful and unprofessional.
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December 2022 by Andrei P.
Very disappointed with they're service, brought the car in for a driving issue, they kept saying that it's a normal think just not to do the work for free since the car has manufacture warranty! Kyle service rep he is very unprofessional and disrespectful to his customers! This guys here are scammers they won't do any work that supposed to be done under manufacture warranty!
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August 2022 by Steven Lloyed
I needed to have a tire replaced that was purchased elsewhere, and they were able to accommodate my schedule. They did a great job and even went above and beyond by cleaning off some wheel markings from work I had done elsewhere.
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August 2022 by Victoria Henderson
They did a great job and even went above and beyond by cleaning off some wheel markings from work I had done elsewhere. They are very friendly and honest. Highly recommend
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July 2022 by Theron Sabre
Warning: If you don’t purchase a vehicle from Knauz then don’t get your vehicle serviced at Knauz. They chipped the paint on my door while it was being serviced, and couldn’t even admit it and take responsibility. Completely not acceptable.
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July 2022 by Harlan W.
So, we actually bought our new '21 BMW X3 M40i from Knauz BMW dealership in January 2020. Right before the pandemic erupted. My wife was rear ended by a careless younger woman switching lanes on the Interstate 465 bypass in Indianapolis. Thankfully, no one was injured and our vehicle wasn't too badly damaged. We were able to get in on June 13th to the affiliated Knauz BMW collision center. This was amid world supply chain shortages, staffing shortages, etc... Apparently, Knauz was able to come through for us. Perhaps they just treat and pay their employees well? We were subsequently treated like "kings & queens"! Really. Not only was the vehicle repaired back to it's originally newer state, Knauz BMW had paid for my Uber to the Chicago ORD airport Westin hotel upon dropping it off initially. In short, we will be coming back to shop when our needs arise at this dealership. We've always been treated quite well from start to finish! They handled the entire State Farm claim process pretty much. Highly recommend them. Ask for Rick Larsen (manager).
