-
December 2023 by Sebastian I.
Wow. The manager is piece of work that has never taken a coarse on customer service. Bought a pair of their expensive boots. They hurt my feet. Called to explain and couldn't get out there past the return policy by a day. He told me to hurry and return them. People want them and I can resell. Cut me off. Let me know how wonderful he was to waive the day late policy. So arrogant on the phone. Went in and he didn't want me to try on another pair told me they were the same. He grabbed them from me and told me how popular they were and people were waiting for them. I had him on speaker with my daughter who's a BA major and she was in shell shock of what an ahole he was
-
September 2023 by Hallie Thompson
Terrible experience. After browsing the store the staff on our way out loudly stated, “Thank you for not buying anything.” I am still in shock. I’ve never been spoken to so rudely and it quite honestly ruined our entire day. I will never go back to this store and I will be sure to pass this along as well.
-
May 2023 by Maeve OMalley
Great service! The man working there was very helpful and extremely kind! He also has a great sense of humor(: We will be back again!
-
October 2022 by Melissa Gibbs
Fantastic customer service, wonderful family owned business, and a magnificent selection! Definitely check them out!
-
April 2022 by Kardon 0
Chris and team are amazing. They give it their best every time. Our family just moved in a yr ago and we’ve purchased shoes on 5 different occasions. Chris provides dedicated friendly expert support every time. My kids were struggling to get into the right fit and they had it.Reading through some of the other reviews it seems some people just lack consideration for other folks; given what the world has gone through the last two years.Money doesn’t buy you protection from covid and/or it’s supply shortage. Only kindness reciprocates good service.
-
April 2022 by Melinda Seeger Trygstad
Grew up in Lake Forest bought many shoes there, but.. my sister and I took our Mom in there. They were not interested in helping us and were very rude. Don’t bother going in there
-
February 2022 by Eric Guerrero
I bought here the gifts I gave to my friend's daughter. I was not actually planning to buy some but I saw this store and the displays really catches my attention that make me think and remember my friend's daughter who is actually close to me too. The staff in here is so friendly and helpful and first look the store is clean and it is well-organized. Their selections are actually lovely. Different gears for kids and shoes with different designs that are all pretty. I honestly do not know what to specifically but cause I am not good at it and thanks to the helpful staff who did not hesitate to help me when I asked for help. Good thing is that I kind of figure out the sizes especially for the shoes. The prices are honestly a bit expensive but definitely worth it because the items they have literally everything they have are in a good quality which is reasonable. Also, the staff chose perfectly because my friend's daughter absolutely love everything that I gave her. I highly recommend this store. This is definitely the best kid's store I could find here in Lake Forest.
-
January 2022 by Eric G.
I bought here the gifts I gave to my friend's daughter. I was not actually planning to buy some but I saw this store and the displays really catches my attention that make me think and remember my friend's daughter who is actually close to me too. The staff in here is so friendly and helpful and first look the store is clean and it is well-organized. Their selections are actually lovely. Different gears for kids and shoes with different designs that are all pretty. I honestly do not know what to specifically but cause I am not good at it and thanks to the helpful staff who did not hesitate to help me when I asked for help. Good thing is that I kind of figure out the sizes especially for the shoes. The prices are honestly a bit expensive but definitely worth it because the items they have literally everything they have are in a good quality which is reasonable. Also, the staff chose perfectly because my friend's daughter absolutely love everything that I gave her. I highly recommend this store. This is definitely the best kid's store I could find here in Lake Forest.
-
October 2021 by Maggie Gatesman
My family has shopped at The Forest Bootery for over 10 years. The last several visits to the store have been so disappointing that we will be taking our business elsewhere. The store used to have such pretty window displays in years past, but lately it looks like they are making no effort at all. This is a prime location in Market Square in Lake Forest and their windows look like a store might be going out of business. They don't have merchandise displayed well and the display area is dirty. The manager of this store is rude and makes inappropriate comments. On many occasions he has made me feel so uncomfortable that I have left the store. Last week while shopping there, a customer asked the manager, I believe his name is Chris, to put on his mask. He loudly announced that he was wearing one and held up his wrist which had a mask wrapped around it. Then he made some type of negative comment about the Governor loudly enough that everyone in the store could hear him. It would be appropriate for the employees of this store to wear a mask due to the mandate that is currently in place. Some of their customers, like myself, might appreciate the extra precaution because of compromised health. We like to support the local businesses in town and have given the Bootery a lot of business over the years. We have found that they don't typically have the sizes we are looking for. I tried on several pairs of shoes recently and they did not have any of them in my (very common) size. It makes me feel so disappointed that my recent visit to the store was so unpleasant that it will be my last after over 10 years of shopping there. It is no longer a business we want to support and that is mainly due to the rudeness of the manager.
-
October 2021 by cathy w.
Forest Bootery (Lake Forest) is an excellent shoe store. Very helpful and highly knowledgeable. The gentleman helping me, recommended a walking shoe for a trip I was taking and it turned out to be the perfect shoe and very comfortable. They have great quality shoes. Wonderful have the guidance this family owned store offers. They also have great accessories. Highly recommend Forest Bootery (Lake Forest, IL)
-
August 2021 by Liz M.
I've been shopping here since I was a child. Today we took my niece for back to school shoes as we do each year. Catherine spent a considerable amount of time hunting the best shoes for my niece who has hard feet to fit. She did it with a smile and took it as a challenge to find the best shoes for her making all of us very happy. Thank you for providing superior customer service. We will see you in January
-
July 2021 by Liz A.
I have many good memories of shopping at the Forest Bootery. Cara is wonderful!I'm happy that with all the online shoes these days, that they are still in business after all these years. But recently, I just haven't been able to make a connection with the staff. I felt like I was putting them out. I came yesterday, desperate for a pair of sandals, and was met with a kind woman who asked what I was looking for. I explained what I needed, and she just simply walked away without a word and went to help someone else. I was momentarily stunned. I continued to look for sandals and asked a gentleman for a few styles in my size. I'm not completely sure of my size these days, and when he asked for the size I wanted I hesitated and started with, "Well, you know..." and he said "No, I don't know". I know he probably meant to be funny, but it wasn't funny. I was about to explain about my sizing and totally lost my train of thought. I asked for a size 9, and he came back with a few different styles, since they didn't have much in a 9. He put the boxes on the bench, and walked away. That was the last of his interaction with me. I mentioned to my husband that these were too big, and I know the man heard me. He didn't offer up any suggestions or alternates, and completely ignored me. I put the shoes back in the box, thanked him, and walked out, and went to Nordstroms the same evening and purchased some nice sandals that were just what I was looking for. The salesperson stayed with me while I tried three different shoes on, and was invested in my satisfaction, despite the fact that it was 10 minutes before closing. Now that was customer service!
-
July 2021 by Brady Baker
I walked in and asked if I could measure my shoe size. The owner tells me I can’t measure my shoe size and staff is extremely rude and disrespectful. I would not recommend buying from this place at all.
-
December 2020 by Jennifer Roberts
I agree with the other reviews that the staff is rude and short.
-
December 2020 by Ollie Riley
This location has a lot of stuff. Spent a while trying things on and Rosie as well as other staff was very patient with me. Clean store and friendly customerr service. Definitely my FN of choice.