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March 2024 by Rick O
A colleague booked this trip. Hotel right off the interstate, convenient but not quiet. Front desk staff was hit or miss in terms of service. Bartender spent most of her time playing gin rummy with the waitress. Full bar and restaurant, a good spot for meetings/conference. Food menu at HGIs is usually consistently decent.
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March 2024 by Johanna Kosar
I have been a gold honors member for quite some time. When I booked my hotel room, I was given the military rate w/drink & snacks. I picked my room the night before and about an hour before my check-in, my room was switched to a room right behind the elevator. When I arrived, I asked the attendant why the room was switched and she said it was because it had not been cleaned, even though it was after 4pm. I received another room. She asked me if I wanted to get my 750 points for the stay or get the $10 for snacks or to eat at the restaurant, at which I replied that I didn’t need it because I had a room w/drinks & snacks included. She asked me to show her and I did. She gave me a small piece of paper that said I could choose 3 non-alcoholic drinks & 3 snacks per day and that the next day I would get the other papers. Today, I stopped by the front desk and spoke to Greg and he said that my room had been downgraded in price and that I didn’t have the drink and snacks. When I tried to show him on the Hilton app, it was no longer there. Someone had removed it. I explain how someone has just been messing around with my room by switching it and now removing the drinks & snacks. He then tells me that he can change it back to the $155 rate with the snacks and I told him, that it was never at $155 and that the military app had always been charged at $145. It took a least 10 minutes trying to explain and that I wasn’t very satisfied with the experience. I was walking away, when he is like, “ok, here, I am just going to give you the beverages & snack papers.” By then I didn’t want them, I’m sure he could see his screen and see that my rate had never been reduced but everything else had been removed. This is the last time, I’ll stay in this hotel or recommend it to anyone.
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February 2024 by Tim Banks
Great hotel and centrally located to shopping and I94 - love it!Rooms: Clean rooms, but be prepared for road noise if you stay on the highway side. Invest in a white noise app! Parking lot rooms are much quieter.Food & drinks: Close to Whole Foods, Shake Shack and tons of other food options.
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January 2024 by Steve Boardman
Outstanding hotel in all respects. The food and beverage staff were particularly nice and very prompt. I'll stay here again in the future.
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January 2024 by Rebekah Israel
Very clean and
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January 2024 by Scott Pierce
Great
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January 2024 by Daisy P.Ortz
Absolutely love this place and kim is the best bartender!!!
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December 2023 by Jenifer Holderman
This location is the best Hilton Garden Inn I’ve ever stayed in. The rooms are spacious and having two two sinks in the bathroom is always appreciated.
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December 2023 by Kelly B
What went well:-E V E R Y member of the staff was pleasant, helpful, friendly, and quick to deliver amazing service.From check in to check out “Kurtina/Katrina” the lovely front desk member delivered exceptional customer service from accepting packages and providing notice to greeting me upon return with a smile.-The bartender- Ahh-mazing …❤️-The breakfast attendant- so pleasant.- The entire hotels feels fresh, and modern and has plenty of amenities.Even better if:Our stay was longer!
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December 2023 by Kathrine Jansen
My sisters and I stayed for 3 nights and found the staff incredibly nice, helpful, and professional. We didn't reserve the room in the best way, and the General Manager helped us correct it. He went above and beyond! The rooms were nice and the extra amenities looked great. I wasn't disciplined enough to use the exercise room, but they had the equipment for me to do so. We plan to stay again!
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October 2023 by Dee Villagomez
The area is lovely! The staff is friendly and helpful!!! The food is good at the restaurant and the best desserts!Nearby activities: Nice pieces to seeSafety: It felt pleasant and I felt safe anywhere I drove in area.Food & drinks: Food in the area was delicious
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September 2023 by Allen Johnson
Best hotel in Lake forest. Staff is amazing and very helpful and friendly.
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September 2023 by Arbor Move
Absolutely the best, all inclusive place to stay in Lake Forest that will not break the bank. Pool, workout facility and spacious, modern, clean rooms for the win.Rooms: Rooms are large, with spacious baths and lots of room for all your things and people
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September 2023 by Theresa Durkin
Food good! Coffee good! Service excellent! This stay renewed my faith in customer service and genuine caring of people.
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September 2023 by N D
Outstanding experience from check in to check out. Room were cleaned and cozy. Will revisit again.
