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December 2023 by Rosa Villagomez
The staff are friendly
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September 2023 by michael lack
Hreat people. Always quick to answer and take care of all our needs
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August 2023 by biancha belcher
Been with Jeff smith for years the whole staff is amazing and to Marg who always gets it done you are amazing the best insurance place they will never leave you hanging.
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May 2023 by E P
Good price. Been a customer for years. But this last call I don’t appreciate how I was talked to. I gotta re-think things.
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December 2022 by Jason Hamlin
Extremely unprofessional. Jeff made an extremely off color remark to me as a paying customer! For that reason alone I am no longer purchasing insurance through Jeff. Very disrespectful. I hope that Jeff matures in the future, because no client deserves to be treated so disrespectfully, especially when it's completely uncalled for.
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July 2021 by Bradley Noe
I have been with State Farm for 30 years. I loved my previous agent in the Deerfield area. Unfortunately, she passed away several years ago and I was moved to Jeff Smith. I have had no dealings with them for the past 12 years aside from just paying my bill.A few weeks ago I had an incident at the house where I accidently put some Diesel Exaust Fluid in the fuel tank of my Diesel work truck. The estimate for the repairs was shocking. $13k. The dealership that has my truck told me to notify my insurance agent that it should be covered. Which I promply did. I was told that this was a case of "driver's neglegence" and asked "why would I think this would be covered?" She actually went on to say that "no insurance company would cover something like that". She was so flipant of the situation and I was uterly crushed. I did have some choice words and that was the end of it.This was a major blow to our family. 13k is a significant amount of money and caused us to have to cancel our summer vacation among several other sacrafices that had to be made. A complete nightmare. I did however promply switch agents just because i didn't want to be spoken to like that by my insurance company.As luck would have it, my new agent said that was absolutely covered under my comprehensive plan. We put the claim through and now I have a check on the way to my house to have this claim paid for. So, not only do other insurance companies cover this, State Farm covers this. If she had bothered to look into this she would have known. But she was so flipant of my situation, its no wonder that never happend. I wonder what else they are taking advantage of.We are now trying to put together a mini-vacation for my daughters before the head back to school. Unfortunately, it won't be anything close to what he had orginally planned.One completely seperate issue. Several months ago we had refinanced the house. The escrow company was late on the payment. We found out about it from State Farm through a policy cancelation notice. They actually let us go without insurance on our house for a couple of days before they even notified me. I reached out the escrow company and had it resolved in a couple of hours and they reactivated my account. God forbid something would have happened to my house in that time frame. But I digress...I won't put in here what I really think of this agent. In particular the woman who answered the phone. I do know her name, but will not put it in here. I will never deal with this agent and, in the strongest of terms I can manage, encourage everyone to steer clear of Jeffry Smith and his agency. Criminals.I will give them 1 star because they sure no how to collect money...
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June 2021 by Bradley Noe
I have never written a negative review in my life. But I feel the need to share my experience with the Jeffrey Smith State Farm Agency STAY AWAY!! I will be posting this everywhere. I have been with State Farm for 30 years. I loved my previous agent in the Deerfield area. Unfortunately, she passed away several years ago and I was moved to Jeff Smith. I have had no dealings with them for the past 12 years aside from just paying my bill. A few weeks ago I had an incident at the house where I accidently put some Diesel Exaust Fluid (DEF) in the fuel tank of my Diesel truck. The estimate for the repairs was shocking. $13k...The dealership that has my truck told me to notify my insurance agent that it should be covered. Which I promply did. I was told that this was a case of "driver's neglegence" and asked "why would I think this would be covered?" She actually went on to say that "no insurance company would cover something like that". She was so flipant of the situation and I was uterly crushed. I did have some choice words and that was the end of it. This was a major blow to our family. 13k is a significant amount of money and caused us to have to make several sacrafices as a family. A complete nightmare. I did however promply switch agents just because I didn't want to be spoken to like that by my insurance company. As luck would have it, my new agent said that was absolutely covered under my comprehensive plan. We put the claim through and now I have a check on the way to my house to have this claim paid for. So, not only do other insurance companies cover this, State Farm covers this. If she had bothered to look into this she would have known. But she was so flipant of my situation, its no wonder that never happend. I wonder what else they are taking advantage of. One completely seperate issue. Several months ago we had refinanced the house. The escrow company was late on the first payment. We found out about it from State Farm through a policy cancelation notice. They actually let us go without insurance on our house for a couple of days before they even notified me. I reached out the escrow company and had it resolved in a couple of hours once I knew about it and they reactivated my account. God forbid something would have happened to my house in that time frame. But I digress... I won't put in here what I really think of this agent. In particular the woman who answered the phone. I do know her name, but will not put it in here. I will never deal with this agent and, in the strongest of terms I can manage, encourage everyone to steer clear of Jeffry Smith and his agency. Criminals. I will give them 1 star because they sure no how to collect money...
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March 2020 by Adrianna Torres
Excellent customer service! Thank you for always answering my questions & returning my calls the same day!
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December 2019 by Danielle Rose Marks
Everyone in the office is friendly and helpful. Jeff Smith explained all my coverages to me when I didn't know anything about insurance. They also helped me refinance my auto loan and saved me a bunch of money. I am glad to have this office handling all of my insurance!
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December 2019 by Rachel Anderson
My 16 year old son just started driving and this office helped me save a lot of money on his car insurance. I had a lot of questions about his discount options and called the office multiple times over a few days - every time I called they answered right away and gave me an answer. Great customer service and great prices!
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December 2019 by James Barkley
My account representative Keri has served as a huge resource for me and my family over the past couple of years. I have been a customer for many years and have never been disappointed by State Farm, Jeff, or his team. Their flexibility has been valuable to me - since I work 9-5 Monday - Friday it has been a huge help to be able to communicate with the team after hours and on weekends. Highly recommend!
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December 2019 by Ryder Johnstone
I have been insured with this office for 3 years now without an issue. My rates have decreased every year for the past 3 years and the office staff has been nothing but friendly and helpful. I do shop around for insurance often and have yet to find a rate that competes with Jeff's at State Farm. Awesome!
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December 2019 by Paul Adamian
For almost a decade; I was a customer of Jeff Smith’s State Farm office, throughout the years I have been a paying customer.His office manager Marge is completely abrasive, at one point she attempted to tell me that my home’s hail damage is not damage at all. On a separate occasion, she recommended I replace my windshield with a specific company, that company damaged my car and never repaired it.Jeff Smith called me to discuss my hail damage claim. He demanded proof, how am I suppose to give him proof, rip off my siding and send it to him??? Ten years of loyalty and thousands of dollars to be treated like a deadbeat????
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September 2019 by D-Zilla The Killa
Awesome service!!!!!! Nicole was especially helpful. 10/10 recommended!!!!
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September 2019 by Carina A
Very professional best so far
