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December 2023 by Elizabeth G K.
As a young adult, I remember my mom sending me packages filled with great items, and I knew I was receiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!
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January 2023 by Sin / Cos
DO NOT use their storage + shipping services (especially if you have a lot of packages to store for a long time). They will: mishandle your boxes which causes them to spill, repack your boxes without telling you and lose items in the process, get your possessions dirty or wet due to poor storage conditions, and sometimes even lose whole packages (not to mention that they charge a ridiculous price of around $100 per box). What makes everything even worse is how they will NOT be responsive to your emails when you ask them about the conditions of your belongings. Even when they do reply, they exhibit an absolutely lack of willingness to help. As someone who has personally used their service and who is the friend of many others who have done the same, I must wholeheartedly warn you to NOT pay for their terrible services.
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October 2022 by Ann Nora Ehret
Michael Forman is one of the unique people who bring excellence, efficiency, friendliness and humor to your customer service experience. I have been coming here for years and have never been disappointed. What a delight to have this locally owned business in Lake Forest!
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August 2022 by Kurt Kleisner
Michael was very helpful!
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June 2022 by A S.
We highly recommend Michael and his business for shipping, packing, post office boxes, photocopies, mailing supplies, etc! We have been working with him for years and have never ever had an issue, nothing but excellent service! Love to support local businesses -- especially privately owned ones like this one. Five stars!
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January 2022 by Stephanie K.
I came to this location to send a return package via FedEx. The company I was returning the item to had emailed me a QR code. I absolutely could not believe when the person helping me said that they could not take the QR code because they didn't have the device to read it. What?! So I was able to figure our getting a pdf to print the label from the company. I was told to forward it to Lake Forest Pack and Ship's email address so they could print it. After that was done, I was asked to pay $1.00 for the printing of the return label!!!! Keep in mind this is all because they couldn't read the QR code. In a bit of irony, they have a postcard with a QR code on it to make it easy to write a review on Yelp for them. Good thing I had a device in my hand that can read QR codes.
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October 2021 by X M
Rude and unprofessional to my wife today. When she requested FedEx receipt for the mail she was sending he tossed over the envelope and told to write it down. Very poor service. Suggest you avoid this place at all costs.
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September 2021 by Thomas McAfee
Rude and unprofessional to my wife today. When she requested FedEx receipt for the mail she was sending he tossed over the envelope and told to write it down. Very poor service. Suggest you avoid this place at all costs.
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December 2020 by Ryan Kehoe
Been there a ton of times to print stuff up and ship things out. Owner is great!
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December 2019 by Candy M.
Prefer this pack and ship store to any other on the North Shore Best service ever from quick and efficient owner and staff. Plenty of parking so unloading boxes is never a problem.
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August 2019 by Dalia A.
I've come in to print a few times and they've always been helpful and well stocked. Printing is a bit pricey at $.50 a page (especially if you're a student).
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July 2019 by Cathy M.
Been using this service for many, many years. I've sent packages, had them wrap and packages, used their copy machines, etc. I've never had a problem, and have always experienced stellar service. It does cost a bit more than the US post office, but I'd rather go here for the quick, efficient service, than to stand in line forever at the post office.
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April 2019 by John P
Drop off packages there all the time and never had a problem. Package taken with a smile even though I don't think they make much for doing that. Saves me time versus waiting in line at USPS or driving to Fedex.
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April 2019 by christine Lahucik
Great service cheaper then ups in downs and quick and efficient service
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April 2019 by Joseph Purpura
Have used Michael and crew since they opened--not one mistake!
