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January 2025 by Deborah Sandberg
Just wonderful, staff all around asking if they could help us and they were so pleasant. I will definitely go back.
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September 2024 by Yifang Liu
The worst customer service lululemon
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August 2024 by Liz
Maybe I caught them on a good day or changes were made, but I had a really good experience here. Everyone was super nice and helpful. They tell people to put their items that don’t work out on the counter so folks do not have to put them back themselves. And I did not wear anything into the store that insinuated that I had money 😆
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June 2024 by Channel Wet
WORKERS ARE RUDE & RACIST !!!!!! If you’re a person of complete avoid this location at all cost small space you can definitely tell they go not want you in their store!!!! Horrible experience
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March 2024 by Elina Reznik
Aweful experience!!! Two times in a row , staff extremely rude especially the manager . Refused to give me my discount as a healthcare worker . They said I can’t use it at the store when I was able to use it a different location a month ago . At my previous visit also doing apply my discount for a full price item the person who was ringing me out got very visibly annoyed with me .
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January 2024 by LINH RESCEK
The employees at this store display a discriminatory attitude, favoring customers with money due to its location in Lake Forest. Lululemon should focus on improving employee training to address this issue.
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August 2023 by Justin Zhang
The store is quite nice, and the shop assistants are incredibly helpful.
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June 2023 by Julia Guzman
If I could use one word to describe this lululemon store it would be RACIST I went in to exchange a few items and I didn’t have a bag I had 3 shorts and online receipts with them , I was looking for a size and the associate asked what size I needed with an attitude because I was looking through the skirts . I asked for a fitting room and when I walked out I put the things back that didn’t work out (which any decent person would do) I go back to get a different size and she looks at me and tells me “you can put the stuff on the table if it doesn’t work out for you instead of putting it back” with an attitude I’m pretty sure she was insinuating something about me holding my returns in my hand .
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April 2023 by ale hinojosa
Love this location all the ladies are amazing and friendly! They are willing to help you out if things are not in stock at the store (since it is a small boutique something are not always available.)
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March 2023 by Andrew P. Gasperlin (Drew)
employees are about as clueless as it gets, gave this location a chance despite the reviews.. don’t be like me.
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March 2023 by Samantha
Fantastic service. The woman helping me was so knowledgeable, answered all my questions and helped me find exactly what I was looking for. She somehow preemptively gave me information for questions I was about to ask or didn’t even know to ask but the information was exceptionally helpful. Very happy!
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January 2023 by Savannah Chenault
Ally was wonderful and so helpful! The other lady I spoke to initially about reinforcing my leggings was not at all. She insisted she had no clue where I would get the idea to bring in my leggings to be hemmed…. Thank God someone intervened... I understand completely why the reviews are the way they are now.
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January 2023 by Valeria Bazan Baluyot
This location sucks, the hemming for a pair of shorts was done so badly they even used the wrong color threading for the stitching, I was also told the Quality Promise apparently doesn’t exist anymore. I’ve never had to ask for anything to be replaced because I’ve avoided it, but the one time I asked about a recently bought pair of shorts that the seams are running they really told me, “I know everyone is seen that on videos but we don’t have that any more as of 8 months ago.” Sir what? This is on you guy’s wed site?! To be honest I was shocked.
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November 2022 by Antonia Hoadley
I wish I could give them zero stars!!!! Horrible customer service. DO NOT go to this Lululemon.
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November 2022 by Care Schiff
Worst customer service of my life. Corporate made it right, but wow.... absolutely unacceptable.
