The Popcorn Factory has received negative feedback regarding its customer service. Many customers report difficulty reaching support, often being redirected to out-of-country contacts and facing busy lines. Problems with order cancellations and refunds have also been highlighted, with one customer mentioning a frustrating two-month process involving multiple emails and no resolution. Overall, there are concerns about the company's responsiveness and commitment to customer satisfaction.
We order gifts for friends and family for the holidays every year! The products are fresh and quickly delivered and we get positive feedback on them from all recipients! Used to get them in the 90s and kept up the tradition. Good prices and service. Highly recommended!!!
November 2025
I’m unsure why so many negative reviews, so I came here to leave a good one. I placed my order Friday, and just received it today (Tuesday). It came in quickly, I never had any issues, and the popcorn is delicious and tastes fresh! Would definitely recommend to anyone looking for a festive treat 😊
April 2025
I ordered this popcorn from Colorado and it took only 4 days to receive it…until I taste it and it tastes stale! There’s no reason for it to be stale instead of fresh.. should’ve stuck with Garrett’s.
