-
July 2025 by Bob Schullo
Everything about our transactions were completed in a timely fashion and with respect
-
July 2025 by Mads
Tuesday, 6/24/25: I made a cash deposit of around $680 into my checking account at the drive-up window around 8:30–9:30 am.
Friday, 6/27/25: I noticed the money wasn’t in my account, so I called the branch and spoke with Hailey. She assured me she’d track down my deposit but later called back confused about an old $570 deposit. When I told her that wasn’t the one, she asked for a deposit receipt I didn’t have—I either never got one or threw it out since I always clean my car. Hailey said she’d keep looking but emphasized how much easier it would be if I found the receipt. She called a third time that day, said she couldn’t find the deposit, and had opened an investigation with FNBO’s security team to review footage and that now her manager was involved. I gave them a clear one-hour window from that morning to make it easier to find on the footage.
Saturday, 6/28/25: No one from the branch contacted me. I called FNBO’s 24-hour customer service line out of frustration, but after explaining everything, they told me cash deposit issues could only be handled by the branch, leaving me stuck.
Monday, 6/30/25: Still no updates, so I called the branch again. Hailey said the investigation was ongoing but they still had no record of any deposit slip or transaction for that amount on any day that week. I asked to speak to the branch manager, shocked that I had to ask for that, the manager should have reached out to ME; Hailey told me he was in a meeting but would call me ASAP. After an hour with no call, I called again and finally reached branch manager Rick, who simply repeated what Hailey said: they were investigating, security was looking for footage, and there was no record of my deposit. I told him it was unacceptable I had to chase him down, and that no one had updated me at all. After explaining my rent was due the next day, he offered a provisional credit but warned if the funds weren’t found, I’d owe it back. Rick said he’d follow up in a couple of days but then disappeared completely.
Monday, 7/7/25: I still have no update. I’ve made over eight calls between the branch and corporate, and FNBO has shown no urgency to check security footage despite a clear time window. There’s no deposit slip, no electronic record, and I now believe the teller took my cash and FNBO is either covering it up or doesn’t care. I’ve filed a complaint with the CFPB and my next step is contacting a lawyer. FNBO staff has been unhelpful and dismissive.
-
April 2024 by Emmy Cohen
This is the worst bank ever. They constantly have my money and their system is so slow I cannot even get access to MY MONEY and then they have the nerve to always be like Well it will be there soon…Like I literally need my gas and food money and their system is so out of late so and laggy that I have to starve and also lose more money. Transferring banks immediately this is ridiculous and annoying beyond belief.
-
November 2023 by Christopher Klaus
Very helpful staff. I walked away with far more accomplished than I expected.
-
October 2023 by Valentina Bigi
If I could give this bank 0 stars I would. Nothing is private! No privacy they will give anyone your personal information without your consent. I was on the phone with a woman and she couldn't even answer my questions as to why she's giving other people my personal account information.
-
June 2023 by Eddie mouton
Where do I start? I literally just gave the bank glowing reviews a day earlier. Then only a day later to come home to a letter treating me as though I was just a number, that I was a lesser individual who has not been a PERFECT customer for almost 13 years. I did not ask for money, I was not asking for anything. I am hurt that when i went to the branch to talk about this breath taking letter the employees, whom have worked there less then I have been a customer. Simply said that is that. There is nothing that can be done. They did not even say let us look into this for you. ( sir we see you here every week let us take this higher up.)please next time say you will look into it, that might make the customer feel as though you at least care. Remember some of us have been customers longer then you have been employees. I am a number now I know this by how I was treated.I truly am hurt,disappointed and ashamed in what used to be my Bank.
-
September 2022 by Gary Hooker
Each and every associate of this Branch goes above and beyond to assist you with any need that they may possibly be able to accommodate. I have been banking here for over 20 years and will never consider moving to another institution
-
May 2021 by Brittney Pick
I recommend this bank and this location to everyone. I am always greeted by name which I'm sure can be difficult with so many customers. Everyone there is always friendly and very knowledgeable and able to answers any questions I may have. Thanks for such great service!!
-
July 2020 by luis mendoza
I got a letter from the bank notifying me if an "account inactivity " if I did not responded withing two weeks the money was going to be sent to the state, why ? Because my savings account did not have any activity the past 4 years, so I was going to lose my money so I am taking my money out of there ASAP
-
October 2018 by Michael Ziopori
Any problem I have had they always take care of. Great community bank.
-
June 2018 by John Ross
I was double debited on a $400 withdrawl from the drive-thru ATM. Submitted a complaint with the bank about this and received a letter claiming since they found no balance discrepancy, that I was just out of luck and out $400. I've since left my balances close to zero with this bank after being a loyal customer for 17 years, while I try to get my money back from them through the B.B.B. I've opened a new account at the Wintrust bank the next light down because of this. Shame, once I'm done with the B.B.B., I will be closing my accounts at this bank.
