-
March 2024 by Ashley Anderson
Our family has been bringing our dogs to see you since you’ve opened (old location and new location)My mother gets a call today 3/22/24 that you can no longer see our dog (Ein), because he is difficult and he has a hard time standing and dealing with the noises. He’s an elderly, rescued Shiba Inu who went through years of abuse before being brought into our family. He is not aggressive, he has corks, he crows like a chicken (it’s a shiba thing).She picked him up from his last appointment and was told nothing or that anything was wrong. But they were quick to take her tip, as she always does. She made an appointment 2 weeks ago for 3/26/24 and today she gets a call saying you can no longer see him.It’s so unfortunate that this is the way you all decide to treat a family with years and years of commitment to your facility.
-
March 2024 by Michelle Walter
Love everyone there! They do the best job with my dog with such care!! Been going there for years!
-
January 2024 by Jennifer Marsh
Love the staff! They are knowledgeable, fast and can handle large dogs. They love GSD's, and that's my baby. Yago looks like a model with his long flowing locks and they trimmed his paws nicely! He feels like a silk pillow!
-
December 2023 by william fisher
I looked into a cat groomer for my cat, and this place came highly recommended. That will be the absolute last time I ever take him there. My cat came home with severe chemical burns that were to the point where they were bleeding. On top of that they wouldn’t take ownership. Would highly suggest against going to Pampered Tails
-
October 2023 by Yasmine Maxwell
They took wonderful care of my dog. He barks a lot but it wasn’t a problem and he’s still smells amazing 2 weeks later. They even sent him home in a cute tie♥️♥️
-
May 2023 by Stephanie Astra
They were absolutely amazing. Our puppy had her first groom there and she came out so happy and beautiful. Heather was so amazing and made my little girl feel comfortable.
-
March 2023 by Anita Wojnicki
Pampered Tails always does such a wonderful job grooming my 2 girls. My hound mix has a thick undercoat and they bathe her and remove a lot of the excess hair. I also really love that I am called to pick them up when they are finished, and they don’t sit for hours in crates waiting for us to come and get them. Thanks Pampered Tails!
-
January 2023 by Katie Jensen
They are always so kind and friendly. I’ve been going here for years with 2 different dogs (one was handicapped and they still took care of her) and I wouldn’t go anywhere else! If I could I’d give them 20 stars!!
-
October 2022 by Janelle Dollar
I called pampered tails because I was looking for a new groomer for my dog, as my groomer often books out weeks in advance, and saw the great reviews. The woman I spoke with (possibly the owner) was very detailed and asked about the breed, size and age of my dog. We thoroughly discussed that I was interested in a bath, blowout, nail trim and all over trim for my border collie. I was told with the specifications I was requesting, and the size/breed of my dog, the services would be $65-$70. I was pleased to make an appointment for the following day.When I arrived at Pampered Tails, the doors were locked and we needed to wait for someone to come out to us. She asked the name of my dog which I told her, she seemed puzzled. After I stated I made the appointment the day before, she then stated "for a trim and bath, right?" I confirmed and she closed the door and said the groomer would be out.The groomer came out and asked about what services I wanted. I again, told her the same services that I discussed over the phone, and again in person a few moments earlier with the receptionist. She too, looked confused, and clarified that I wanted a bath, blow out, nail trim, and all over trim. When I repeated again, she finally took my dog inside.I was outside completing paperwork when the woman I spoke with earlier came out and said for what I wanted done, it would be more like $85-$90. I was immediately taken aback and stated that I spent nearly 10 minutes on the phone booking the appointment to discuss what I was requesting for my dog. She then said that she thought I wanted a bath, blow out, nail trim and trimming of the feet and that would be $65-$70.I immediately requested my dog be brought back out. I have been going to Shampooch and Kitty since my dog was a puppy. She is is 7 years old now and I have never paid more than $40 for the services I requested at Pampered Tails. While I realize $40 is significantly under what most places charge, I was willing to pay the $65-$70. However somehow, the day of, 1 day after I made the appointment, all of a sudden it's $20 more than what was discussed over the phone? I am incredibly disappointed in this establishment and the way I was lied to. Save your money and go to Shampooch!
-
October 2022 by Ann Pontarelli
I asked the groomers to cut her on the short side since we are moving to a forestry area. I had her professionally bathed and groomed on September 8th. This is what they did to my Millie without calling me and then charged me $150 instead of the 85-95 anticipated. Millie is traumatized. See before and after pictures.
-
September 2022 by Karissa Ciochon
We love taking Bash to get his monthly grooming done! He always comes out looking purrrfect ?❤️
-
August 2022 by Maggie Grozev
I just brought my mini Bernedoodle there and they did great job!!!! I love the care they provided for him (bath and tidy). I'm definitely going back!!!
-
June 2022 by Paige Kowalski
Definitely a busy place, but I can understand why. The groomer who took care of my ? was super patient with him. It was the first time he's gotten groomed. He was timid and afraid, but she still did a wonderful job. Definitely understanding.Just wish that the curbside was a little more organized.. I tried calling to let them know I was there, but it goes straight to voicemail.. so, there's just some confusion there.Definitely would go again, the proximity is unbeatable, and the groomer was wonderfully kind ?
-
June 2022 by Kristin Italiano
Two years after a pandemic, they still don't answer phones, (return calls within 24 hrs, not convenient if you literally can't sit by a phone for the exact moment they get back to you) and do not allow customers in store to view premises, groomers etc. Wonder why? Grooming isn't that special that they can treat customers so poorly. And then they also try to tell you how to manage your household finances by telling you what cards you can use. Soooo many choices in immediate vicinity.
-
March 2022 by Mark Mahallak
The staff at Pampeted Tails is the best! My pup Maggie has some mobility issues due to her health and they are overly accommodating. They take their time insuring great service and a happy customer. I simply can't say enough positive things about the entire staff!