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May 2024 by Benjamin Allen
I used to be a regular customer up until about 50 minutes ago. I stop at the store almost daily after dropping off my daughter at school in Lake Villa. I buy more gas there than at any other gas station I visit, and have the fuel rewards receipts to prove it. I've never had a problem in the two years I've been living down the street with the store, visiting daily.
As I normally do every weekday after dropping off my daughter at school I stop at this gas station on the way home and I will usually buy a couple Perrier, the turkey pepperoni sticks and various other snacks. Just yesterday the woman behind the counter joked that when I come in I always get the turkey pepperoni sticks for my daughter . She knows this because SHE SEES ME ALMOST EVERYDAY and sometimes I even bring my daughter in there with me.
When they were still baking, I would buy the fresh cups of cookies or three packs of oatmeal raisin. The staff has always been friendly up until this point.
Nevertheless, Linda, one of the managers who has seen me plenty of times in the store (she has even been behind the counter many times when I was buying the oatmeal raisin cookies that you guys used to bake on site) comes out from some back room and asks me who I'm with... I was confused and I said I'm not sure what you're asking. She says "you're taking pictures" I showed her my phone and explained I was texting. I said let me open Google photos so you can see I haven't even taken a single picture here. She then says "no I don't want to look at your phone" I reiterated that I was only using Google voice to text to send text messages to a friend of mine that I had been chatting with ALL MORNING. But apparently she believes I was taking pictures?
This is absolutely ridiculous. I used to love going to the store in the morning. I buy something here every day, and as I subscribe to Fuel Rewards and I use the Shell app, I have receipts for everything I purchase.
I work as an L3 trainer at the MKE6 Amazon plant in Waukegan. I am a trainer. I do not hold any occupation where I would need to take pictures inside of a circle k store for whatever reason. I still can't believe this happened!
Linda tells me that she has to go by what her cashier said. Her cashier that was behind the counter servicing customers while I was walking around the store. Granted I was in there for 10 minutes maybe more, I was distracted talking to a friend, but at no point did I take a SINGLE picture. At no point did I even OPEN UP MY CAMERA. How the heck was this woman behind the counter 15 ft away going to accuse me of taking pictures when my camera is not even open?
Needless to say I will never be stepping foot in the store again. I was horrified and embarrassed being asked to leave.I still can't believe it... These are the same people that smile everyday and have no problem taking my money for everything that I buy there. All of the sudden I'm taking illegal pictures of something inside the store? I seriously don't understand what's going on, and as polite as I always am I'm hurt that they didn't even let me show them my phone. It's disgusting and sad that you don't value everyday customers. I cannot say it enough ...I'm disgusted. I am friendly with everybody there and literally see them everyday. This is how loyalty is rewarded?
Again, let me repeat this... I have been a regular customer here for 2 years and I buy my gas here weekly. I spend no less sean $100 here every 3 weeks. More when I fill up my tank.
No more.
This is a horrible accusation and I am filing a major complaint and taking this to corporate, I'm taking this to the Daily Herald, I'm also taking this to Next Door social media, Instagram, and Facebook. I strongly advise somebody to check your store cameras because you just lo
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April 2024 by Benjamin M.
A store manager named Linda who has seen me there plenty of times before buying their freshly baked cookies or bringing my daughter in for turkey pepperoni sticks let alone the gas I buy weekly... in front of customers accused me of taking pictures. I was horrified... I am a loyal customer and I go there everyday after dropping my daughter off at school in Lake Villa I live down the street I work at Amazon in Waukegan I have no reason to take pictures inside of a circle k let alone this one. Not only was I accused of taking pictures but when I showed her my phone to show her that I didn't have my camera open, she claims she couldn't look at it. So they accuse me of taking pictures but wouldn't accept proof that I wasn't so they need to check their cameras I filed a complaint with corporate already and will not rest until I receive an apology this was absolutely horrible I've been a loyal customer for 2 years since I moved to Lake Villa I probably spent about $200 a month in that store but no more. Shell is going to hear about this too.
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August 2021 by Bes P
Wow the staff here is so unprofessional!!!! Linda is one of the worst kind of people I have had to deal with. I am embarrassed to say I even went here to spend money to have Linda disrespect me call me names and start screaming in my face when I am a paying customer and have been for years now. Never did I think a grown woman would act like that but I will never go here again so respect my 5 year old acts better then you Linda. It’s ok I’m sure your use to being disrespectful this is nothing new for you.
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August 2021 by B P
Wow the staff here is so unprofessional!!!! Linda is one of the worst kind of people I have had to deal with. I am embarrassed to say I even went here to spend money to have Linda disrespect me call me names and start screaming in my face when I am a paying customer and have been for years now. Never did I think a grown woman would act like that but I will never go here again so respect my 5 year old acts better then you Linda. It’s ok I’m sure your use to being disrespectful this is nothing new for you.
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October 2020 by Benii Bone
Wow the staff here is so unprofessional!!!! Linda is one of the worst kind of people I have had to deal with. I am embarrassed to say I even went here to spend money to have Linda disrespect me call me names and start screaming in my face when I am a paying customer and have been for years now. Never did I think a grown woman would act like that but I will never go here again so respect my 5 year old acts better then you Linda. It’s ok I’m sure your use to being disrespectful this is nothing new for you.
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October 2020 by Bes Perovic
Wow the staff here is so unprofessional!!!! Linda is one of the worst kind of people I have had to deal with. I am embarrassed to say I even went here to spend money to have Linda disrespect me call me names and start screaming in my face when I am a paying customer and have been for years now. Never did I think a grown woman would act like that but I will never go here again so respect my 5 year old acts better then you Linda. It’s ok I’m sure your use to being disrespectful this is nothing new for you.
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March 2020 by Pete M.
In this time of pandemic scares its not needed to be rude and inconsiderate to customers. This morning i was perplexed by the bad behavior exhibited by the attendant on duty. Without clearly stating his self imposed policy of conducting all transactions 6' apart at all times. That is walking up and back to and from the counter. He became agitated when i was trying to figure out what he was wanting by telling w to keep backing up. When i cleared my throat he told me if i cough again hes going to ask me to leave. There is being safe and being rude. I live right down the street from this station and go there often but if this is the attitude the station is going to have in these trying times. I will kindly take my business elsewhere
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August 2019 by Charles Spindler
The quality of the car wash here is extraordinary. 5 stars.
I rate it ONE star for employee ineptitude. Truth? If I could rate that ZERO it would be generous. Had a problem with a Groupon for car wash. Previously spoke with "Ryan" who was to leave a message for manager "Gina" to call me back next day. Three days, no call. Just now I called (2:00 am) on the chance to reach Ryan since this is when HE answered the other night. Dialed... "Circle K, this is Victoria." Asked if Ryan was in. "No, he transferred to Fox Lake." Explained why I was calling thinking I might reach Ryan. "Wait. You're calling at 2:00 a.m. for a manager about a Groupon problem?" No. I'm calling at 2:00 a.m. in hopes of asking Ryan if he delivered my message since, again, he was on shift this time of night when I first called. "Call tomorrow and ask for the manager who'll be in then." And that's Gina, correct? "I can't tell you," says the person who had just answered by name. "We don't give out personal information like that." OH. You mean like YOU just telling me where RYAN, who originally told me the manager is Gina, just transferred to? I live in the area. I know where Fox Lake is. That seems far more dangerous than simply confirming the first name of a head store manager I should ask for tomorrow. "Is that a threat?" A threat? In what way? "You tracking down Ryan where he now works." Did I ask you where Ryan works? He worked where you're standing 3 nights ago. It never occurred to ask. While we're at it though? Why did you wonder why I was calling to speak with a manager about a Groupon problem at 2:00 a.m.? You're a 24/7 store. Do you assume I would know when ANY employee, or manager, would be on shift? "Just call tommorrow." GEE. Ya THINK??
America is absolutely now devoid of all hope for anything.
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June 2019 by Jackie K
This is the gas station I usually go to, usually the employees are super friendly and professional.
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September 2018 by Chuck Spindler
The quality of the car wash here is extraordinary. 5 stars.
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April 2018 by Alice B.
Very nice people work here. Clean bathroom. Excellent Car Wash.
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October 2017 by S C
this is a bad place to go for cigarettes. I used to go weekly for 1 to 2 cartons. it seems that more often than not they do not have my brand, which is not an off brand. I will not be going back after this weekend, coming out empty handed. when you have a loyal customer and know you are often not able to give them what they came for, adjust your inventory!
