-
March 2024 by B C
Im in the property business and have had 30 mortgages over past 40 years and this company is absolutely the most incompetent Ive ever worked with. Calls go on hold for 20-40 min the quick transfer to survey . Ive also put in proper request to change mailing address for 2 years and they all guarantee its been done.. I gave up a year ago but needed 2023 year end tax and interest totals and no surprise they still have old address then went to transfer me to boom disconnected.. I will next call Department of Insurance and Financial Services (DIFS), and The Office of Consumer Finance along with steady reviews of zero progress on Internet .
-
March 2024 by I Khan
Inexperienced, no knowledge staff
-
March 2024 by Buffy Hamilton
My late father passed in 2023 and as his executor, I was authorized to sell his home. We closed at the end of September and I received a letter stating the loan was paid in full and closed out. We never received the escrow refund, so I began calling in mid January. HOURS and at least 6 calls later over 6 weeks—- along with a cast of rude “customer service” agents and supervisors who verified my documentation to verify I was legally his executor had been received (including paperwork proving I was legally authorized to sell his home by our county probate court as well as his death certificate and the written letter they requested plus additional documentation they didn’t even ask for), I have been talked down to, promised follow-ups through phone calls and emails and letters that NEVER happened….it is ridiculous. If you have a loan with Ameris Bank that is then silently carried by this company Dovenheule, watch out because they are unethical, rude, and beyond unprofessional. My attorney is now in the process of taking legal action against this horrible company. Make sure you document every single interaction like I did as they will claim they don’t know anything until you start giving specific names, times of calls, etc. and then suddenly they can “see” the record.
-
March 2024 by sudheer raj ramineni
Worst Mortgage servicer i have dealt with. My escrow analysis has been messed up. I am suprised they haven't been investigated so far for their incompetency.
-
March 2024 by Mykal Wells
I was being constantly charged late fees and returned payment fees for months because their billing department kept trying to charge a blank account field to my bank despite over a dozen calls confirming the information multiple times with their customer service team. Still fighting to get the charges reversed.
-
March 2024 by Rebecca Cope
The absolute worst company in the world. The most ignorant and lazy customer service representatives. Origin Bank was great to do business with. The person who made the decision to turn over business to these fools should be fired and exiled to an island. I cannot wait to be finished with these idiots. $19,000 more and I’ll never have to hear the name dovenmuehle again. I’m sorry for anyone else who has to use them. A bunch of sarcastic, pass the buck, “it’s not us, it’s your browser or your equipment” excuses. Oh, the problems just coincidently started when YOU changed to a new website… What a joke to call it customer service. Passed to a “supervisor”, heck that gets even worse. It’s just another level of condescension and laziness. And worst of all, after zero help, the idiots ask “is there anything else I can helpyou with???” Uhmm, yes, the original problem. Anything else??? You haven’t helped with anything. Urghh, all of the idiots in TX must work for this company.
-
March 2024 by Kirby Smith
Updated my my auto-pay date to the 6th of each month on the 27th of the previous month. 1st of the month comes around and they attempted to draft payment early, which resulted in an NSF fee with my bank. Customer service was no help when attempting to resolve the issue and refused to credit my mortgage principle $29, which I felt was a perfectly reasonable request.
-
March 2024 by Danielle Duguay
I loved Dovenmuele mortgage . They were the best servicer I ever had . They are honest too! I wish Citizens Bank didn’t forge my name on loan documents putting me into an illegal loan that I didn’t ask for that took me away from Dover Mill mortgage but also they stole my home and then sold it to 100 investor for 80,000. The home is tax assessment is 500,000 my dad built at home every penny I made working went into that home. It is very sad because my two girls are victims and I had my deed, my property deed but the man that’s living in the house now I had a folder. He asked where the septic was. I gave him the folder and realize the deed wasn’t recorded, and he had the deed refuse to return it. I pray that the police will arrest him for this. I need Justice
-
March 2024 by F Tosh
I wish I can put zero stars because 1 is too many. My mortgage was bought by this company and I had to fish out all the information to make a payment before I’m too late..they said they’ll send me a letter about my account and how to sign in but I never received anything
-
March 2024 by Cameron Gardner
I processed my payment on line, they called after the weekend and told me I hadn’t paid it. I paid again over the phone then the next day my account processed two mortgage payments. And it’s been a hassle to get reimbursed. Fix your issues!
-
February 2024 by Travis Felker
Our first home loan was with this company via AXIA Financial and all was smooth. But we refinanced in early 2020 with another company. After refinancing we were owed $263 but the check was never sent and amidst all of the craziness of early 2020 (Covid and death of a child) we weren't aware. In September of 2023 we recieved a letter at our address, the same address for the original loan and the refinance, telling us we were owed $263 and they didn't know how to find us, even though we had been in the same place the entire time. if we didn't respond by November it would be sent to our state's unclaimed property department. I emailed them the required forms within days and didn't hear back. I called a week later and was told there was a problem with our original forms. I asked the person I spoke with why the company didn't reach out to us and he couldn't tell me why. After 40 minutes on the phone I was told all was in order and I should expect the money in 30-60 days in the mail.In November, 60 days later I was back on the phone as the check never arrived. The woman I spoke with was a little dismissive and acted as if I was wasting her time, but eventually she told me it was good I called as an error with dates was made and the check was never sent. Again, why wasn't I contacted? She told me she processed the check again and corrected the dates but it should take another 30-60 days.Early January rolls around and I still haven't gotten the check. I happen to check the Nevada Unclaimed Property website and that's where it's been sitting since October 2023. I put in a claim six weeks ago and I am waiting for it to be processed.Everyone that helped me along the way seems to have made a mistake or misled me. I have wasted hours of time and over five months later I still don't have the money I have been owed for four years.
-
February 2024 by Mere Grace
PLEASE READ IN ENTIRETYDovenmuehle = Scary: My mortgage was sold over 8 years ago to Dovenmuehle. So this is not a company of my choosing. Over the years I have had issues with shortfalls in my escrow. I would be told one thing, pay the amount but the price always still went up even when I paid the difference.Recently, I went on line to see how much it would be to pay off my mortgage. After the website said this process could take up to 5-minutes, it came back and said that the task could not be performed and to reach out to a payoff specialist.Here's where things got interesting. First, I have a password on the account that all reps should ask. They did ask, but I could not remember my password for this particular company. I asked if there was a hint available. They said no. I asked what happens in this case. I was told that they couldn't do anything and they could not help me. I asked what about a password reset. They advised that I put the verbal password on the account and if I didn't know it, they could not help me. They DO NOT have a verbal password reset. Huh??? You mean, I can't get into my account over the phone ever again until I remember the code word? I was told yes that's correct. I finally remembered the password. But this is the best part.I asked for my payoff and was told that my account is flagged but there were no notes as to why. Huh? So I asked to be transferred to someone in the payoff department. I was told there was no one who could be reached by phone in the pay off department. Huh? The rep (who was very nice) said they would send this in for me and a payoff specialist will MAIL me the payoff in 5-days. So, I am left not knowing how much I owe to payoff my mortgage and I have to wait at least 5-days for that knowledge to be "snail-mailed" to me....They don't send it by email. Not even an overnight option for a payoff. Since snail-mail is not traceable, how will I know it was really sent??? Especially, given all of the other reviews for this bank.This is a bank...who manages mortgages...including payoffs....BUT the customer can't find out readily how much is left on the loan. I'm trying to pay you Dovenmuehle but you want to delay the process on my dime. What in the world?????Is this legal?
-
February 2024 by Kieran Harper
1 star is too many. Absolutely horrendous customer service. I had to move for work so I listed my home for sale. I was seeking an answer to a question regarding an offer for 4 months and they could not provide a legitimate answer the entire time. My mortgage got moved to a different servicer and I was then able to get it resolved within 15 minutes on the phone. Unfortunately I lost out on a buyer in the meantime!
-
February 2024 by Bryan Champion
I'm afraid to get sued for what I was told they did to me by my lawyer. So I will rate them one star. Even though it is all recorded conversations they say.
-
February 2024 by Isis Cameron
This company took over our mortgage we had through our bank. I was called by Missy or Mitzy about our claim through homeowners insurance. She immediately was rude and accused me of not sending all of the paperwork from the insurance that was mailed to us. I said I could check my email and make sure I didn't have anything else and she told me she wasn't going to wait for me to do that because she had other things she needed to do. Like uh ok you called me first. I insisted we gave everything we had from insurance she said "if that's what you want to say you can say it but I'm missing pages." I has to hang up because she was just so rude. I called back hoping to get someone else and unfortunately got her again. Again, she was rude and when I stated I didn't understand what the company needed. She told me again she didn't have time for me to check and told me I needed to speak to my husband because he clearly didn't give over all the paperwork. After the call I forwarded all emails from my insurance over to the mortgage company (it being the same exact paperwork we got in the mail and already gave them) so needless to say I'm waiting for another rude call to tell me what I was given by insurance and sent over isn't good enough.
