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February 2024 by Vanessa Miranda
If you want to be talked down by the staff this is the place for you. Donna did a great a job at making me feel uncomfortable . Will not be returning
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February 2024 by Melanie Riley
Nicely organized and pretty clean, but a lot of junk and some items priced way too high for a thrift shop. Checkout clerks were not at all friendly even though I said hello, please and thank you.
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January 2024 by Jack Preece
Drove out to this shop because they said they were open online. At the store there’s a hand written sign saying they’re closed through next week ??♀️
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November 2023 by Alicia McNamara Grott
Huge. Very clean. Well organized. Very, very expensive!!!! This is a thrift store where you have to look at the prices because you can’t assume you can afford it because it is a thrift store. Workers are generally snotty.
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October 2023 by Becky Hart
This was our first time at this store. My friend and I decided to stop in after seeing the store sign. It is a very large store but everything is well organized into different areas based on the type of item. They have house wear, clothing, craft items, sporting items, per items, shoes and lots more. The prices were comparable to other thrift stores. The lady in the jewelry area was very friendly and helpful. We did buy several items including some greeting cards, two belts, wooden pant hangers and a dream catcher. They do have a public restroom which was helpful. Overall, we enjoyed our shopping at this thrift store and would definitely go back.
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July 2023 by Wlina C
As a customer I have witnessed manager Susan being rude to volunteers and to customers. This happens constantly and is ongoing. Volunteers are constantly quitting because of Susan. She needs to be reprimanded, required to take training or be fired. This is a very toxic environment. I am shocked that a philanthropic organization would tolerate this behaviour. Because of this I have a hard time shopping there much less donating to them.
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January 2023 by H H
TERRIBLE CUSTOMER SERVICE AND INCONSIDERATE MANAGER The manager here does not know what she is doing. One of her employees told us at the cashier before we bought an item that we could return it if it does not work (the item wasn’t testable at the store because their tech team wasn’t there). We had to go back to the store after finding out that it did not work. At the store, the manager was very rude and said we can’t return it even if it does not work and that the employee was just a volunteer providing us with misleading information. She should have acted as a manager and taken the blame of not training her employees the right way. Instead, she ignored us and didn’t accept the item. Will never go here again.
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January 2023 by Hafsa Hussaini
TERRIBLE CUSTOMER SERVICE AND INCONSIDERATE MANAGER The manager here does not know what she is doing. One of her employees told us at the cashier before we bought an item that we could return it if it does not work (the item wasn’t testable at the store because their tech team wasn’t there). We had to go back to the store after finding out that it did not work. At the store, the manager was very rude and said we can’t return it even if it does not work and that the employee was just a volunteer providing us with misleading information. She should have acted as a manager and taken the blame of not training her employees the right way. Instead, she ignored us and didn’t accept the item. Will never go here again.
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December 2022 by Hafsa H.
TERRIBLE CUSTOMER SERVICE AND RUDE, INCONSIDERATE MANAGER. The manager here does not know what she is doing. One of her employees told us at the cashier before we bought an item that we could return it if it does not work (the item wasn't testable at the store because their tech team wasn't there). We had to go back to the store after finding out that it did not work. At the store, the manager was very rude and said we can't return it even if it does not work and that the employee was just a volunteer providing us with misleading information. She should have acted as a manager and taken the blame of not training her employees the right way. Instead, she ignored us and didn't accept the item. Will never go here again.
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August 2022 by Vidya Patham
This store is my honey hole. It’s a lovely place with great items. A must visit at least once. I admit some of the items are more pricey when compared to other thrift stores, but the quality of merchandise is very good. And you can always find something that fits in your budget.
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August 2022 by Nancy Evans
I have heard wonderful things about your store. It would be very helpful if you could post on line your donation procedures & hours.
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August 2022 by Joe Sapp
This place is amazing the personal so nice excellent store...!!!!
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July 2022 by Kevin B.
We use House of Hope mainly as a donation drop off. It's much better than Goodwill or other places that skim off the proceeds. The people who work there are volunteers and just good people. They are friendly, will clean or do small fixes and then display nicely. All proceeds go to help local families in crisis. The quality of many items on display is very good.
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July 2022 by Otto Crommelin
Its a start!!!!!! Debbie the store mgr. and Mary Howard are OUT......Let the customer servicebegin again and stock those shelves. Maybe HoH will start taking debit and ? credit cards?One can always hope?
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May 2022 by Jamie Gallo
Mislabeled and high priced. 85.00 for a chipped glass clock???? Jewelry marked as “Jade” and it is not. Priced “as if” it was jade. Honestly, they need to research a bit better before marking things and not actually knowing what it is. Overpriced for what they ACTUALLY have. Skip this store!
