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March 2024 by Michael McD
This place was really nice when we first moved into years ago. Since we moved in two years ago they have raised our monthly rate over $100 in two years. What we were paying $285 for you can get online for $114 now. The roof leaks under their units and it’s poorly managed.
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January 2024 by Cheryl Stewart
Friendly polite and wonderful people
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December 2023 by Ann McConnell
The newer gentleman who has only been there a few months is truly the reason why we made our decision. He was so informative and so helpful. He really made it feel like it would be the best option for us.
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October 2023 by Larry Penar
Getting in and out was easy but for two times when someone broke the door. I think there should have been something goven that actially came there and couldn't with going through a side door.
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October 2023 by wayne mallek
Herb is an excellent manager and administrator. Very helpful to ensure I got what I needed.
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August 2023 by Darrell Pebbles
The Manager At Lake Zurich is an excellent manager for CubesmartThe building is always clean Cubesmart has several sizes of storage units. The only negative side is the prices increase in rate very quickly.I think a customer who is loyal, has been with Cubesmart for at least a year should be able to get a discount for using Cubesmart for storage
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June 2023 by Paige L.
I understand that companies have periodic rate increases for inflation etc. I also understand that it is written in my contract that you can raise my rates. However, raising my rate from 325 to 406 a month is a 25 percent increase. I have a second unit that went from 96 to 120. I rent storage units at numerous storage facilities in various cities for my work and have never had this happen anywhere but CubeSmart. Very disappointing!
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June 2023 by Ray Urban
Your office representative, Herb, was great to work with. He was very helpful when I had questions. When I couldn't open the lock on my locker, he left the desk and came out to help and fix the problem. Very nice guy!
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May 2023 by Nancy
Convenient it's across the street and unit was near the door.
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April 2023 by Thomas O'Dea
Herb was great! He was very polite everytime I interacted with him.
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March 2023 by Tom H.
The worst! I started out renting my 10x10 unit 18 months ago at $127 per month, and they have just raised price to $172
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December 2022 by Jessica Orlando
ZERO stars!!! Apparently the office doesn't have to abide by contracts! My storage unit was moved out without my knowledge or consent. Followed my part of the contract and they did not!! I will be escalating for a refund! Don't use!
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December 2022 by Priscilla Gonzalez
Very helpful in the office . Helped me open my storage when I was having trouble with the lock that came in my welcome bag .
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October 2022 by Dublin Email
Nice facility and staff but constant rate increases
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October 2022 by Daniel Semyck
Both Herb and Destiny were fantastic! The only problem I had was that I didn't get the lock before I left, so I couldn't move some things in on Sunday as I had planned. I take partial blame because I paid for the lock but failed to ask for it before I left.
