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September 2023 by Meg L.
Mariano's is such a horrible place. The checkout takes forever and no one helps if you do the self checkout. I rang up my entire order minus one thing and the machine freezes. The employee is trying his best, the manager just stands there and does nothing. They told me I had to go to another lane and re-ring everything up. I left
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June 2023 by Johnny D.
This Mariano's location is very nice. Vegetable department is very organized and looks fresh. The bakery is also amazing. It has lots of nice pastries which I bought. They also have a free cookie station which can be good for the kids. The doughnuts looked fresh. I got some croissants which looked beautiful. I got some meat at the deli and oh my goodness they work so well and fast at the same time. Other stores take triple the time then the workers at this store. I think this doesn't deserve five stars because there are something's I would enjoy which are small details like allowing to individually pick croissant's or muffins. I personally think this place was one of the best Mariano's I have went to in a while.
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February 2023 by Kim M.
I went to customer service at the Mariano's in Lake Zurich with a problem and the women at the counter was very rude to me! I had left my cell phone in the cart and she basically told me it was not her problem..... I continued to say no it's not your problem I just wanted help finding the cart employee that was on break. I drove all the way home to use my computer to " find location of my phone" to see it was at the store. Drove back and the very nice cart employee said he turned in my phone and the other wonderful employee, Zach also was great! Thanks to them I have my phone! A little concern and niceness goes along way!
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January 2023 by Tessa G.
I would post the full video to Yelp, but can't. So here is a screenshot of the post from our Nextdoor app. You can clearly see him spray washing a basin right next to meat. Gross. Won't be shopping here anymore. And I really like how I could order online and pick up.
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September 2022 by Aesha E.
''Twas ok. I went because the Mariano's near me had a band in store to try to educate people about their fuel points, which I didn't even know I was earning, and I was just a few miles from needing to hitchhike if I didn't stop. I still don't think I used the fuel points right. I got 3¢ off per gallon, but you're supposed to get 10¢ off if you redeem a certain number. However, there didn't seem to be anyone around to ask and the pump itself, while it asked if I was a Rewards member and asked for my alternate ID (phone number), only gave me the three cent discount and didn't ask if I wanted to redeem any points. So idk when points expire, how to use them, or anything else related and the FAQ didn't help. Maybe using them at a BP will be easier. Also, I don't know what's up with the bathrooms but there's isn't a way to lock them from the inside. There is also nothing that indicates whether it's vacant or not. Perhaps there is a key and I didn't notice because the woman coming out held the door for me? I'm not sure that is likely since she arrived at the same time and seemed to go in immediately, but maybe. The alternative is just hoping that no one opens the door at the wrong time, so I hope I did just miss the key bit!
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August 2022 by Brandon B.
The store was so understocked at 3pm on Sunday you'd think they may be going out of business if wasn't for the all the cars outside and the long lines at checkout. They lack even the basic items that Jewel, in the area, and the Target have in stock. Maybe it's their lacking of stocking the shelves and it's in the back. The perceived look on being busy but the isles are mostly filled with their online shoppers taking up most of the isle with their insane sized 2 story carts. Remember we vote for who stays in business with our money, and while Woodman's and Target have my business now people continue to put up with it so they will continue to to run a worst grocery store in town. I would suggest trying anywhere else if you are looking for anything. FYI everyone brags about their pub burgers, they are horrible compare the the burgers from Wahl Burger or other sometimes (if stocked) found in there meat isle not frozen.
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May 2022 by Alicia C.
Always very clean and the staff are always very friendly. Has a large selection and is always stocked!
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April 2022 by MJ N.
This isn't Mariano's anymore. It is like any Kroger's store I have been to tacky and dirty. The product selection is just ordinary. The products are the same as you can get at any grocery store. The interesting assortment that Mariano's had, the service all long gone. What in the world was Kroger thinking when they bought the chain I guess they weren't.
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April 2022 by Steph H.
We shop at many Mariano's in Illinois. This one has the rudest and inconsiderate manager. Not going back to this location due to the bad attitude and treatment from the manager this evening.
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December 2021 by J B.
This mariano's is the worst when it comes time to check out. They need at least two more self checkout stations. 6 total instead of the 4 they have. They rarely have more than 2 non self checkout stations open.
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November 2021 by Yvonne W.
Ridiculously long lines with staff standing around, managers included. Stood in checkout line for 30 minutes
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November 2021 by David B.
Extremly under staffed. Always a long wait at checkout. Which is where I'm currently writing this review from as I go on my 7th minute in-line with 5 people still ahead of me. Come on guys get it together.
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October 2021 by Nancy Wojcik
The pharmacist, Anne, was very friendly and extremely helpful getting my Rxs filled in a timely manner and checked for the best prices. Thx u.
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October 2021 by Chris D.
No carts. Understaffed with really long lines. Items constantly missing and out of stock. This place was great when it opened, but it has really gone downhill since Mariano's was acquired.
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October 2021 by pete n.
Distinct lack of help at checkout. Seemed like a nice store organized a little differently But when checking out asking for cash back they charge you! $.50 for the $20 I received). Not a lot of money but lost me as a customer!!!
