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November 2025 by Sheryl Wendtland
Steve Key is a fantastic salesperson - from the moment we walked in the door until we left. Any question we asked he was able to answer. He goes the extra mile to make sure you are completely satisfied
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November 2025 by Amy Waldmann
Steve was great without pressure, helpful, knowledgeable. He knew the key points so I could make the best choice.
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November 2025 by Jason Knaak
Steve Kauffman did a great job providing all the options and not pushing anything on me. In and out in 30 minutes with a new mattress and mattress protector for my daughter’s bed. 5/5
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November 2025 by Bruce W
George was very helpful and patient with my wife and I. He was very knowledgeable and full of insight in helping us choose the right mattress
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November 2025 by Dianna Passarelli
Steve was very helpful and knowledgeable.
It took a couple days and hours at the store for me to choose the correct matress, with his suggestion, and he was very patient.
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November 2025 by Scott DeGraeve
Very good knowledge, informative without pressure, smooth purchase process
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November 2025 by Mary Bennett
Such a great selection and excellent customer service ! No pressure to purchase and helped make the decision easy!
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October 2025 by Vitaly Vaysberg
Steve, the store manager, was excellent. Very knowledgeable and accommodating. Thank you Mattress Firm.
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October 2025 by Carmine Virginelli
Was not only in and out, but also was greeted with great service. Not completely sure what the main mangers name was but he was very kind and understanding. He also found the perfect mattress for me right away that also fit my budget. He was very well educated and knew exactly what I needed by just looking at the way I layed down. Great location
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October 2025 by Rona Wagner
Steve Key is an absolute pleasure to work with. He is knowledgeable, kind, and friendly. This is the second bed I have purchased from him within six months. He is definitely an asset to the company!
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October 2025 by Hannah Jakubec
Truly the best mattress buying experience my husband and I ever had. Steve was so helpful and made the process enjoyable! He helped us find what was right for our needs and we are so excited for our new mattress.
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September 2025 by Patty
We had a great purchasing experience with Steve Kauffman. He is very knowledgeable, friendly, and funny. Thanks Steve! :)
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September 2025 by Marta Dudek
Excellent service,
Steve is very helpful. My first mattress I bought there two years ago, just recently, I purchased another one.
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September 2025 by Tammy Johnson
Excellent service.
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September 2025 by LlTEWORK RS
Went to Lake Zurich Mattress Firm and had a great experience. Steve Key was very knowledgeable and made my purchase easy.
