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December 2023 by E Ramirez
From the first time that I called for information to finally getting the service, Angelica, the representative that I spoke to, guided me and was great all around until I received by service.
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August 2023 by Jack Jones
- very poor customer service - not able to get knowledgeable person on the phone to help resolve our issue
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August 2023 by Jan Vlach
Great driver very courteous.
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February 2023 by Leon Woodard
Job well done.
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December 2022 by keith plucienik
Nothing special. The service is normally outstanding.
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October 2022 by Robert
There is no customer service and no one in the company that can answer any questions unless you join their club you can't get any information about anything I would sooner go and have my teeth extracted than to call this company again
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May 2022 by Nunya
The local offices are close to the public. They are understaffed with drivers, so they miss stops frequently. Just ask Canadian National Railway and the Will County Emergency Center. If you wish to talk to someone you will be calling overseas. Good luck understanding them. You have to order weeks in advance to make sure you get a delivery. That is hit or miss. They also have the highest prices in the industry
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December 2021 by Rita Oberman
When the customer service was handled locally it was a decent company to deal with. They have gone to a national center and I have wasted hours and hours on the phone trying to get a problem fixed. I have had horrible connections and hung up on while waiting to speak to supervisor. I am done, there are other companies with much better customer service and much lower prices. Amerigas between all of your excessive delivery fees and not having good customer service you lost a long time customer.
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November 2020 by Bonnie Mason
Can't get through to them on their messed up phone system or online
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October 2020 by Stoli’s VinylEmporium
Horrible customer service, prepaid $500 on 9/30/20 told 10/7 delivery will be made, then it’s 10 business days so 10/14/20 Wednesday, but still none, they say tomorrow!? Wait a minute it’s past due, can I charge you for being late? I PREPAY CASH NO CREDITPOS company,cancelling & going to competition
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October 2020 by Jonathan Bonk
This place provides nothing less than a negative customer experience. Our company ran out of propane & I have called them multiple times & they never sent anybody out to get our tanks filled. We will be cancelling our account here. We are moving to Airgas for our propane now and I will be sharing my story and recommending anybody else to do the same.
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October 2020 by Tobie Martin
Never answers the phone
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June 2020 by Jose Moreno
Although they do not handle the general public, they gave options for me to go for my propane needs.
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March 2020 by randall schmidt
If you don't get to speak to Kathy at the Lansing office you might as well give up. The other customer service rep is useless. She overcharged my credit card by $70. When I asked for a refund on my credit card, she said she couldn't do it because my name isn't on the account. But you took my credit card for the sale. I can't wait to switch to Dibble or Heritage FS.
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October 2019 by shanell hodges
They gave me the run around with servicing and refilling my propane tank at my recently purchased mobile home because of the previous owner which had nothing to do with me. They told me they will not service my propane tank than they said they will services it in about 3 weeks than they just came pick up my propane tank without warning today. So if I had gas stove and dryer I would have been up the creek with no paddle but thank God everything is electric except my furnaces. So my daughter and myself is without heat in October because of bad business between AMERIGAS and my mobile home park.
