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June 2024 by Pamela C.
The rep was fast, knowledgeable and efficient with the way he handled my inquiry. I walked away with a new phone and watch thanks to the promo I was informed about. I highly recommend this branch because of the friendliness of the staff and excellent customer service!
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March 2024 by Valerie Castro
MARISSA was so great I always hated going inside that AT&T but she changed it yesterday she has GREAT CUSTOMER SERVICE!!!!! She made my evening YOU ROCK MARISSA!!!! …
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August 2023 by Angela Eli
The young man who help me at the Lansing location was very nice and kind. He was very patient as well. He ran the store all by himself.
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July 2023 by Maria England
Great customer service, friendly environment
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April 2023 by Staci Joshua
Where’s the professionalism? I drive to the store to make a payment. I arrived at 4:50pm. I pulled the doors and neither would open! I looked at the store hours posted on the door and the store should’ve still been open. The employee (not sure if he’s the same black man posted in another review) sat in a chair and waved his hands to say the store was closed! What??!! If your store hours are set, your store should stay open until that time. Period! Won’t be returning here. Ridiculous!!
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February 2023 by vee w
NEEDS TO GET A PAY STATION OR KIOSK SO PEOPLE DONT HAVE TO WAIT IN LINE JUST TO PAY A BILL
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November 2022 by Life Insurance
I LOve this LOCATION! They are always great and immediate service. Helpful very knowledgeable. I have come here for a couple years and now this is definitely my favorite store.
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October 2022 by Kareem Ali
This was the worst experience I’ve ever had. They need to fire every employee there. Especially the black guy that work there. After I complained that my trade in phone number wasn’t being ported over after I purchased a new Iphone 14. This dude told me why am I in this store crying about my phone and I could leave. We eventually almost came to blows!!The manager there the Latino woman and other black woman agreed with him and told me to leave the store after he disrespected me. He even said that acting stuff you do don’t make no money becauseI told them I needed to get the new Iphone 14 for auditions. I’ll never visit there again and I will go to corporate because it definitely could’ve escalated!! I will also inform everyone I know never to go to that store. At&t corporate and Prime Comminications will know about this!! Also Facebook n instagram. It will be shared. This is terrible customer service. I worked for AT&T 12 years!!!
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October 2022 by Badia Yadi
They were very informative and had excellent customer service! Very happy with my visit :)
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July 2022 by Sheri Peters
Very nice and knowledgeable about the products they offer. The ladies never hesitated to go out of their way helping me with my purchase.
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July 2022 by D G
Mediocre service.
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July 2022 by Marisa Paz
They are THE ABSOLUTE BEST ❤️
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July 2022 by Stacey B.
Our customer service rep Jabria was Extremely helpful and Knowledgeable, a Real pleasure to work with. There should be more Courteous, Friendly, and Knowledgeable people like her. Thanks so Much
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June 2022 by Louis LaFayette
Margali is a real asset to ATT. I have an old Galaxy 6 phone, but she looked on google and helped me find the correct charging cable I needed. She wrote it on a piece of paper for me although she did not sell this type any longer. She speaks two language and has a true customer service heart.
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June 2022 by Cassandra Anderson
No longer carry stock. Very disappointed. Wait 1 to 2 days for new phone. Walked out with nothing. Just wanted to make that sale.
