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May 2023 by Deatrice Scott
My favorite place
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March 2023 by Janette Abbasi
Bad experience. I had to report my driver's license as lost because of this bank. I went early the next day to see if they had it and they looked around and told me no and that perhaps it was shredded. So i had to go to two DMVs to finally get a duplicate. Then i received a call before closing time that they have it. Such an exhausting day... Make sure you check twice before leaving your belongings there.
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January 2023 by Gabriela Todorova
Lazy, unfriendly staff. Even with an appointment they still find a reason not to take you and never seem to have time. Taking my business elsewhere because it shouldn’t be this difficult to open an account.
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May 2022 by Qui
The teller that has the blonde locs was very helpful. She got me in and out with my service! Thank you again! I wish I got her name!
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July 2021 by Matthew Bezrouch
Even if there is no cars at the window expect to spend 30 mins waiting it’s been like this before covid. The service is also rude. You would never think chase would allow this branch to still operate
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May 2021 by Kay
This is the worst Chase I’ve ever been to. try to make me wait in the teller line for the ATM when there was nobody using it. I left. They need to fire the whole staff and bring in some new people.
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March 2021 by Steven Silverwood
Would not provide me with option to buy a check with only a Chase credit card, needed a Chase checking account
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September 2020 by Harold Smith
Similar to any other bank !
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August 2020 by Marcela Pruitt
When I walked in to the bank there is no one there to greet you or direct you. The woman I inquired with initially was helpful...but the personal banker was unprofessional. He had a very "I don't feel like working today and it's almost my lunch time so get out of my face attitude" not only was he of no assistance for the customer in front of me but he DEFINITELY did not assist me either...sent me on my way not even caring if I would return to open an account or not...and directed me to do it myself online as if my business wasn't important to him. Sad he was bragging to customers over the phone about being transferred from Cal City to Lansing location because he is "moving up"...I politely thanked him and redirected my business to Bank of America...where I will NOW proceed to rate THEM 10 STARS for EXCEPTIONAL SERVICE.
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April 2020 by Michelle Epps
Yesterday I arrived to make a deposit thru the driveup... I arrived at 3:35pm, there was a line of cars waiting. At 4pm I noticed at least 2 bank employees leaving, without a word. Well we continued to wait - waited to 4:35p as the cars moved up I moved up. Finally made it to the window... and saw.... Closed. No warning from anyone that worked there... I knew the bank closed at 4pm... but never thought that I would not be served... I arrived before 4pm.... Chase how do you make this better for all customers? understand...just
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September 2019 by Shane Gales
Saturday morning and they have two cashier's with ten people in line
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May 2017 by Joana Villalobos
Fast and really kind service.
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March 2017 by Marcus G.
This was one of the newer Chase Banks they opened up in this area. It can get pretty crowded and you'll be in here longer than you should while trying to do something simple. It always seems to be not enough tellers in this location and the lines move slow. Other than that, it's your basic bank and can't anything done here like any other bank. I do prefer to go to the one that is right off of the express way, where the old Target and Circuit City used to be.
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January 2017 by ANTHONY S.
didn't like the parking, but service was good
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July 2016 by Lili Wilkie
The manager on duty George threatened to call the police on me. I was there doing a withdrawal and after a series of questions that he was not satisfied with and after some calls to the branch manager he told me he could not process my transaction and I would have to wait for the branch manager. I continually asked him why, his answer was I cant you will have to come back tomorrow. After I told him that's not an answer he got agitated and told me I can either leave or he would call the police. By the way the money for the transaction had already been pulled from my account, they were suppose to reverse the transactions but had not and he wanted me to leave without verification of the return of my funds. The associate that was initially helping saw the agitation and became very nice. This was very unprofessional of him, he made the situation very uncomfortable and confrontational. I have given Chase well over 8yrs of banking service. To be treated like I were was an insult to my loyalty to Chase.
