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February 2024 by Alyssa Hightower
They got my oil change done in 30 minutes! Fast and friendly service 10/10 recommend!!
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February 2024 by Manny Medina
Excellent and Fast Friendly Service Keep up the Fantastic Job
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February 2024 by That's Mr.Greeley 2 u!
Disappointed. Took me awhile to write this review cause I was debating it. I feel their goal is to make money versus fixing your vehicle. Meaning, I took my vehicle here cause I was hearing a noise while accelerating. They took it in and from their diagnosis told me I needed tires. I asked if that would get rid of the sound and they told me yes. Buy a set of tires for about $1000 only to get my car back with the same noise. My debate about making this post is because I brought my other vehicle in for work, which had a few things wrong and again they told me I needed a set tires in addition to other work done. I had a flat on a front tire which they told me they couldn't fix and that's when they suggested the tires. I declined and had other work done. I took my vehicle to a small shop for my flat and they told me I had a Crack in my rim and welded for me and my tire issue was no more and cost me 130 bucks. It disappointed me cause firestone would have had me buy a set of tires first and then tell me after that I needed a new rim. Lesson learned
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February 2024 by steven shelly
Excellent service Excellent staff!!!
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January 2024 by Theresa P
Do not go here for a basic service. They tried to sell me a full set of tires instead of patching the one that had a nail in it. Took it down the street and it was fixed in half an hour for a fraction of the cost.
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January 2024 by Tyson Smith
They are awesome, willing to help, and I've been going here for over 10 years.
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January 2024 by Betsy Mora
Manager is very professional, the worker there are friendly and have team work ethic,. I recommend it.
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January 2024 by 82 KID
I'm not even done getting my car looked at and I'm leaving this place a 5 star review! I KNEW something wasn't right.. I was approved for a credit card and of course came SAME DAY to use it. I drive thousands and thousands of miles. They were able to get me in after a reasonable 2 hour-ish wait (I was a walk in. I came out of nowhere. No call no nothing. Just "Where is the nearest Firestone") and they were able to replace my ball joint and tie rod.. and it will be aligned! I give this place 5 stars and Jasmine is very friendly.I saw all the bad reviews too.. e-mailed Customer Care ahead of time and $715 later I am on my way.
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January 2024 by William Goldrick
I had an appointment scheduled for an oil change today. It took over twenty minutes for the girl to get me registered into their system, and then 2.5 hours after that, my car still wasn't even started on. When I asked about it, all I got was attitude. This town has about 100 service shops, I’ll just go somewhere else from now on.
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January 2024 by Alicia Jones
This location always take care of my car they are good people I have been a customer for years!
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December 2023 by Darrin Shahid
I sent my daughter here to have headlight installed. They charged her but never installed the headlight. The headlight was laying on top of the engine under the hood. DONT GO HERE
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December 2023 by T & N Solutions Group LLC
I was told via telephone that an appointment was not required. I arrived at this location at 0945hrs on 12/8/23. At 1135hrs, I advised the employee at the front desk that I would be leaving and coming back right back. Before I left, I confirmed how many more vehicles were ahead of me and I was told that I was next as the vehicle on the alignment rack was getting ready to be pulled out. At 1427hrs I called and asked was my vehicle ready and I was told that it was not. I asked had the vehicle been started and I was told that it was not. The person on the phone advised that another vehicle, who had been waiting since 0700, also needed the same service I did but their car required parts so they had to wait until the parts came before they can complete that vehicle. I returned to this location at 1500hrs and saw that my vehicle was parked in the same spot where it had been since 0945hrs. I retrieved my keys and left without getting service completed due to the following:1. You should not tell customers their vehicle is next when it indeed is not..2. IF their vehicle was indeed next, the moment another vehicle was pulled in ahead of theirs, they should have been notified that it would be a longer wait. Especially after discovering that parts would need to ordered and delivered.3. There is a quote posted by the founder "I believe fundamental honesty is the keystone of business." -- maybe you all should take heed to this.
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December 2023 by Cici 8
I’ve heard things about this specific location, but since I was just getting an oil change I figured that’d be hard to screw up. They all seem lost, unprofessional, and they play too much. You might as well take your car to the dealer because they take just as long as them.
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November 2023 by Frank Cibrian
Just terrible I scheduled an appointment for noon, I arrived 15 min before time frame.Long story short they told me if i was picking up today I explained yes i'll be in the neighborhood. I then call 3 hrs later they don't know the status of the truck. So I call at 4:09pm they said If i was planning on picking up today i said yes that's why I waited around for four hours. Still nothing now they are stating its going to be till thursday. Wish I just scheduled with Chevy Dealership... Then they give me attitude for asking when the truck is going to be done. Please take my advice don't waste your time.
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November 2023 by Kathleen King
We were on our way home from Illinois to Connecticut, hit something with our tire. Found this shop online which was opened on a Sunday. Fixed our issue and we back on the road. Staff were very friendly. Thank you so much!
