Old National Bank is praised for its exceptional customer service, particularly from employee Ms. Paisley. Customers describe her as having a warm, cheerful demeanor that instantly puts them at ease. Ms. Paisley is commended for her patience, thoroughness, and clear communication, taking the time to explain processes step-by-step and answer all questions. One customer had a "fantastic" and "stress-free" experience opening an account, noting Ms. Paisley's professionalism and efficiency. Another was "blown away" by how quick and easy the process was thanks to her. Both praised her friendly guidance and ability to avoid banking jargon, making the experience pleasant rather than mundane. Similarly, another customer had an "amazing experience" with Ms. Paisley, highlighting her kindness, helpfulness, and positive attitude. They were impressed by her knowledge and willingness to assist with various needs. This customer was so satisfied that they plan to specifically request Ms. Paisley in the future. Overall, Old National Bank and its employees, especially Ms. Paisley, receive glowing reviews for providing outstanding, personalized customer service that exceeds expectations.
Paisley was pleasant and inviting, very thorough and professional.
July 2025
Paisley T! She helped me today and she was totally awesome. She handled various things that I needed sorted out. She was also informative with situations I didn’t have much knowledge on. I will be back to this branch and will request her by name because she was great!
July 2025
Paisley is that girl! Helped me out and was literally so nice, Lansing location is elite
